NHTSA ID Number: 11034229
Manufacturer Communication Number: 26B14
TSB/Document Date: 2026-07-01
Summary
Customer Satisfaction Program 26B14 Certain 2025 Model Year Explorer Vehicles Missing Google Automotive Services Accessory Protocol Interface Module (APIM) Software Update
PLACE COPY HERE
PLACE COPY HERE
CPR © 2026 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 4 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14
16. Select the SW Updates tab (1). See Figure 2.
17. Warranty Dealer Code (2) - Change the displayed PA code as necessary. See Figure 2.
18. Select the FSA (3) from the drop-down menu. See Figure 2.
19. Select Submit (4). See Figure 2.
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
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CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 5 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14
20. Does the FDRS Field Service Action Software Verification Status display a Complete status?
See Figure 3.
Yes - This FSA is complete. The FDRS Field Service Action Software Verification will provide an
on-screen SVC for approval.
NOTE: The vehicle may be returned to the customer when the Software Verification Form provides a
Complete status for ALL modules listed.
No - Proceed to Step 21.
2435D
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
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CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
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TECHNICAL INSTRUCTIONS
PAGE 6 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14
21. Does the FDRS Field Service Action Software Verification Status display a Not Complete status (1)?
See Figure 4.
Yes - Proceed to Step 22.
No - Proceed to Step 25.
2435D
FIGURE 4
22. Have the module software updates in the FSA been reattempted?
Yes - Proceed to Step 23.
No - Reattempt the software update programming steps in the FSA.
23. Use the "Click Here to submit a request to the FSA quick response team" link (2) shown in Figure 4.
Follow the on-screen prompts to enter the following information:
• Phone number (such as cell) where you can be reached for immediate support
• Any specific error messages received when programming was attempted
• Battery SOC when programming was attempted
• Scan tool software level
• Any known aftermarket devices installed on the vehicle
STUD
FOR
• Detailed documentation of the diagnostic steps already performed attempting to determine
why the
MISSING NUT
module will not update to the correct level
FOR
24. Upon completion of the Technical Support Request (TSR) form, click “Submit Request”. The STUD
TSR will
MISSING NUT
be routed to a prioritized FSA quick response team queue. This team will contact you via phone
using the contact information provided in the form. Please follow the recommendations from
STUD FOR
the FSA quick response team to resolve any issues preventing SVC code generation. MISSING NUT
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CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 7 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14
25. If the FDRS Field Service Action Software Verification Status displays "An error occurred. Unable
to retrieve FSA information", reattempt to generate an SVC. The error is caused by a connectivity
or server issue where the status of the FSA cannot be verified. This is resolved upon reattempting
to generate an SVC. See Figure 5.
2435D
FIGURE 5
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
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CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
TECHNICAL INSTRUCTIONS
PAGE 8 OF 8
CUSTOMER SATISFACTION PROGRAM 26B14
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to make sure programming
completes without errors.
• Make sure the 12-volt battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module 3 (VCM3) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM3 or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCM II/VCM3 or the VCMM to the DLC and the PC. Launch FDRS.
The VCM II/VCM3 or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2026
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 26B14
June 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
On your vehicle, Google services including Google Maps, Google Assistant,
and Google Play are missing from the infotainment screen.
What is the effect?
Google services cannot be accessed in the infotainment screen and are not
functional.
What will Ford and
your dealer do?
Software is available to repair your vehicle.
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to reprogram the Accessory Protocol Interface Module (APIM)
free of charge under the terms of this program.
In addition, Ford Motor Company will extend a free trial subscription for
Google Automotive Services that will remain active for two years past the
release of this owner letter.
This Customer Satisfaction Program will be in effect until June 30, 2027,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than half a day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 26B14.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Copyright 2026 Ford Motor Company
What should you do?
(Continued)
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our Ford App. The app can be downloaded
through the App Store or Google Play.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner or
lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
To view the letter in
Spanish
visit: fordtranslatehub.com
Para ver la carta en
español
viste: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
código QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 26B14
Junio 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que
también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?
En su vehículo, los servicios de Google, incluidos Google Maps, Asistente
de Google y Google Play, no están presentes en la pantalla de información
y entretenimiento.
¿Cuál es el efecto?
No se puede acceder a los servicios de Google en la pantalla de
información y entretenimiento, y no funcionan.
¿Qué medidas
adoptarán Ford y su
concesionario?
El software se encuentra disponible para reparar su vehículo.
En beneficio de la satisfacción del cliente, Ford Motor Company ha
autorizado a su concesionario a reprogramar el módulo de interfaz de
protocolo de comunicación adicional (APIM) sin costo alguno, conforme a
los términos de este programa.
Además, Ford Motor Company ampliará la suscripción de prueba gratuita a
Google Automotive Services, que permanecerá activa durante dos años a
partir de la fecha de emisión de esta carta al propietario.
Este Programa de satisfacción del cliente estará vigente hasta el 30 de junio
de 2027, sin importar el millaje. La cobertura se transferirá automáticamente
a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.
¿Qué debe hacer?
Llame a su concesionario lo antes posible para programar una cita de
servicio para el Programa de satisfacción del cliente 26B14.
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
(continuación)
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
¿Qué debe hacer?
(continuación)
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Ford. La aplicación se
puede descargar a través de App Store o Google Play.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos estatales de registro y propiedad, aparece usted como el
propietario o arrendatario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Para ver la carta en
español
visite: fordtranslatehub.com
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte al
código QR y luego toque el aviso que aparece en su dispositivo. Siga las
instrucciones en la pantalla para finalizar.
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
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TSB/Document ID: 26B14
Replacement Service Bulletin Number:
MFR Communication Date: 2026-06-23
MFR Internal Campaign ID/Software Version: 26B14
Communication Type: Other
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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