Hood Fluttering - Warranty Extension
FAQs
•

What did the class actions claim and what is the Class Settlement?
The class actions claimed that the hoods of certain 2022 Mitsubishi Outlander
vehicles are defective because they flutter and bounce while driving. MMNA has
denied and contested those claims. Without any admission of liability or fault,
MMNA has entered into a nationwide class settlement that has been
preliminarily approved by the court. The Settlement Class Vehicles, which were
distributed by MMNA in the United States, will include certain model year 2022
Mitsubishi Outlander vehicles that were subject to TSB-21-42A-011REV2
(“MODIFIED HOOD FOR HOOD FLUTTER – 2022 OUTLANDER – REVISED”). The
specific Settlement Class Vehicles are determined by VINs. You can look up
whether the vehicle is a Settlement Class Vehicle by typing the vehicle’s VIN in
the Mitsubishi Dealer Link (“superscreen”).

The class settlement provides the following categories of benefits
relating to these Settlement Class Vehicles:
I. Warranty Extension for Current Owners/Lessees of Settlement Class
Vehicles:
Effective on May 1, 2026 [the date that the class notice will be mailed to
the customers], the New Vehicle Limited Warranties (“NVLWs”) for the
Settlement Class Vehicles will be extended to cover 100% of the cost of
hood replacement, by an authorized Mitsubishi dealer, on all Settlement
Class Vehicles for customers that express concerns with hood fluttering,
for a period of eighteen (18) months until October 31, 2027, without any
mileage limitation. This Warranty Extension applies regardless of
whether the Settlement Class Vehicle (i) is currently within the NVLW’s 5years/60,000-miles coverage period, or (ii) previously received a hood
repair pursuant to TSB-21-42A-011, TSB-21-42A-011REV, or TSB-2142A-011REV2. MMNA is revising TSB-21-42A-011REV2 to authorize
Mitsubishi dealers to perform the hood replacement (including any
necessary paint) on all eligible Settlement Class Vehicles pursuant to this
Warranty Extension. Without cost to and upon request from customers,
Mitsubishi dealers will provide loaner vehicles or rental cars during the
time hoods are being replaced under this Warranty Extension. This
Warranty Extension will be administered through the warranty claims
system and is discussed in more detail below.

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II. Reimbursement for the Past Paid Cost of a Covered Repair (TO BE
HANDLED EXCLUSIVELY BY THE SETTLEMENT CLAIM ADMINISTRATOR):
Customers who, prior to May 1, 2026, paid out-of-pocket expenses for
repair or replacement of the hood of a Settlement Class vehicle may be
eligible to submit, to the Settlement Claim Administrator, a claim of
reimbursement of the paid invoice amount for that repair or replacement
(parts and labor). This part of the settlement, including all claims and
issues relating to reimbursement, will be handled exclusively by the
Settlement Claim Administrator. It is not handled by MMNA.
•

How should I respond to questions regarding the terms of the settlement?
If a Settlement Class Member (customer) contacts you with any questions
regarding the details of this settlement or any applicable procedures or
deadlines, please tell them to contact the Settlement Claim Administrator at 1888-238-0781
and/or
to
visit
the
settlement
website
at
www.HoodSettlement.com, which will contain copies of the Class Notice and
other necessary information.

•

What if the customer asks whether his/her/its vehicle is affected?
The settlement covers certain 2022 Mitsubishi Outlander vehicles. If the
customer asks whether his/her/its vehicle is covered by the Warranty Extension,
you can advise the customer that they can check to see if their vehicle is covered
by entering their vehicle’s VIN in the VIN lookup tool at
www.HoodSettlement.com.
The “superscreen” differentiates between
customers that are part of the settlement (approx. 33,000) and those that had
already the hood replaced. See warranty bulletin for details.

•

If the customer asks whether his/her/its vehicle is covered by the Warranty
Extension, you can advise the customer that they can check to see if their vehicle
is covered by entering their vehicle’s VIN in the VIN lookup tool at
www.HoodSettlement.com. If the customer has any other questions about the
settlement, please tell them to contact the Settlement Claim Administrator at
1-888-238-0781
and/or
to
visit
the
settlement
website
at
www.HoodSettlement.com, which will contain copies of the Class Notice and
other necessary information. When should a dealer perform a hood repair or
replacement pursuant to the Warranty Extension?
The Warranty Extension and TSB TSB-26-42A-002 (as revised) are not a recall,
service action, or other campaign that would require a repair to be completed
without any customer complaint. Rather, hood repairs should only be performed
if the customer is presenting a VIN with a confirmed warranty extension and not
prior hood replacement per the supercreen, the customer is actively complaining
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about hood flutter, and it can be confirmed as specified in TSB 21-42A-002 that
the current hood installed is not a countermeasure hood. Because approx. 7,500
of the approx. 33,000 Settlement Class Vehicles have already received a
replacement hood pursuant to the applicable TSBs, and there have been very
few instances of hood flutter involving previously replaced hoods, it is not
anticipated that there will be appreciable numbers of customers presenting with
hood flutter complaints.
•

What if the customer asks how to submit a claim for reimbursement for a
prior repair, what information or documentation he/she/it would need to
provide, and/or what the deadline and procedure is for submitting a claim?
For any questions about the reimbursement part of the settlement, including
when and how to submit a claim for reimbursement, please tell the customer to
contact the Settlement Claim Administrator at 1-888-238-0781 and/or to visit
the settlement website at www.HoodSettlement.com, which will contain copies
of the Class Notice and other necessary information.

•

What if the customer says he/she/it is not satisfied with the amount of the
reimbursement for past repair?
For any questions regarding the reimbursement part of the settlement,
including the submission or outcome of any claim for reimbursement, please tell
the customer to contact the Settlement Claim Administrator at 1-888-2380781 and/or to visit the settlement website at www.HoodSettlement.com,
which will contain copies of the Class Notice and other necessary information.

Warranty Extension
•

What is the effective date of the Warranty Extension?
The effective date of the Warranty Extension is May 1, 2026. The Warranty
Extension does not apply to any repair order opened prior to May 1, 2026.

•

What is covered under the Warranty Extensions?
The Warranty Extension covers the cost of repair or replacement (parts and
labor), by an authorized Mitsubishi dealer, of a hood of a Settlement Class
Vehicle for customers that express concerns with hood fluttering, regardless of
whether the Settlement Class Vehicle (i) is currently within the NVLW’s 5years/60,000-miles coverage period, or (ii) previously received a hood repair
pursuant to TSB-21-42A-011, TSB-21-42A-011REV, or TSB-21-42A-011REV2.
Without cost to and upon request from customers, Mitsubishi dealers will
provide loaner vehicles or rental cars during the time hoods are being replaced
under the Warranty Extension.
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The applicable coverage period for the Warranty Extension is specified above. All
claims submitted for repairs provided pursuant to the Warranty Extension must
be bona fide and necessary to remedy an observable and verifiable complaint.
Note that there are certain exceptions to the Warranty Extension that are
discussed below.
•

Does MMNA have to pay for labor and paint that is needed to blend in other
body parts like fenders to match the new hood?
Yes, see warranty bulletin WB2026-008 for details.

•

Are dealer-owned vehicles eligible for the Warranty Extension?
Under the Settlement terms, “anyone who purchased a Settlement Class Vehicle
for the purpose of commercial resale” is excluded from the Settlement Class.
The Settlement also excludes “anyone acting as a used car dealer.” Thus, the
Warranty Extension would exclude authorized Mitsubishi dealers or any other
commercial reseller or used car dealer, unless the vehicle was purchased for
purposes other than for commercial re-sale, such as use as a company vehicle
or loaner vehicle.

•

Is the Warranty Extension transferable?
Yes, the Warranty Extension is fully transferable to subsequent owners to the
extent that its time limitation period has not expired.

•

What if the dealer determines that other repairs are needed or should be
done?
The Warranty Extension applies to all hood-related repairs and any necessary
paint. It does not cover any other repairs. Thus, any other needed or desired
repairs must be addressed and/or dealt with outside of the Warranty Extension.

•

Are towing costs covered under the Warranty Extension?
No. Towing costs are not covered under the Warranty Extension.

•

Will there be a loaner car provision / reimbursement as part of the Warranty
Extension?
Yes, if requested by a customer, loaner vehicles or rental cars are to be provided,
at no cost to customers, during the time hoods are being replaced under the
Warranty Extension.

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•

Are there exceptions to coverage under the Warranty Extension?
Yes. Excluded from the Warranty Extension is any failure of a hood resulting
from damage, abuse, alteration, modification, collision or crash, vandalism
and/or other impact or outside sources.

Copy of postcard mailed to class members by the Settlement Claim Administrator
is attached.

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