5/8/26, 10:09 AM

65 20 25_CID IS BLACK AFTER REPLACING THE MULTIFUNCTIONAL DISPLAY

SIB 65 20 25
CID IS BLACK AFTER REPLACING THE MULTIFUNCTIONAL DISPLAY
2026-05-05
This Service Information Bulletin (Revision 2) replaces SI B65 20 25 dated January 2026.
What’s New:
Claim Information section updated

MODEL

F95 (X5 M Sports
Activity Vehicle)
G07 (X7 Sports
Activity Vehicle)
G23 (4 Series
Convertible)
G60 (5 Series Sedan)
G83 (M4 Convertible)

F96 (X6 M Sports
Activity Coupe)
G09 (BMW XM Sport
Activity Vehicle)
G26 (4 Series Gran
Coupe)
G70 (7 Series Sedan)
G87 (M2 Coupe)

G05 (X5 Sports
Activity Vehicle)
G20 (3 Series Sedan)

G06 (X6 Sports
Activity Coupe)
G22 (4 Series Coupe)

G42 (2 Series Coupe)

G45 (X3 Sports
Activity Vehicle)
G82 (M4 Coupe)
G99 (M5 Touring)

G80 (M3 Sedan)
G90 (M5 Sedan)

SITUATION
After replacing the Multifunctional Display (MFD), the Central Information Display (CID) is black. The
backlight of the CID is illuminated, and touch function does register an audible sound.

CAUSE
The replacement Multifunctional Display (MFD) is from a different supplier than the original.

CORRECTION
Update the vehicle software and add SA 8WM – “Control D” to the Vehicle Order via Conversion.

PROCEDURE
The Multifunctional Display (MFD) replacement parts are changing supplier from Continental to InnoLux. This
change in MFD hardware has a different video coding on the CID side. Due to this coding difference, the CID will be
black after replacement, even though the backlight will illuminate, and touch function gives an audible response.
When replacing the MFD due to a failure, make sure to check the information sticker on the replacement component
for the manufacturer. If the original part was Continental and the replacement part is InnoLux, the vehicle software
will need to be updated and the conversion “Replacement of display cluster in the case of replacement parts”
will need to be performed.
This conversion will add SA 8WM – “Control D” to the Vehicle Order. This change will trigger the proper video coding
for the replacement MFD version (InnoLux).
Note: The specific coding needed for this conversion to function with Head Unit 4 (HU-H4) is contained in ISTA
Version 4.57.29 and later. Make sure you use the latest ISTA version.
If the original MFD is a Continental and the replacement module is an InnoLux, perform the following steps:
1. Verify ISTA 4.57.29 (released January 13, 2026) or higher is installed at the dealership.
2. Install the replacement MFD (InnoLux) in the vehicle.
3. In ISTA, select the conversion “Replacement of display cluster in the case of replacement parts” using the
following path:
Vehicle Management

© 2026 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED
about:blank

1/4

5/8/26, 10:09 AM

65 20 25_CID IS BLACK AFTER REPLACING THE MULTIFUNCTIONAL DISPLAY

Vehicle Modification
Conversion
“Replacement of display cluster in the case of replacement parts”
4. Perform the conversion.
ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Select “Replacement of display cluster in the case of replacement parts”
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check the functionality of the system.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
To determine the part number(s) that applies to the specific vehicle being repaired, enter the VIN / Chassis
number into either ETK or AIR, this will consider the specific equipment and/or options that are fitted to the
vehicle.
Part Number
Refer to ETK/AIR

Description
Multifunctional display (MFD) (LHD)

Quantity
1

CLAIM INFORMATION
A Covered Multifunctional Display Replacement Repair was Performed after Diagnosis
Cover under the terms BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks or the BMW Certified PreOwned Program.

6550141800

Display cluster/Interaction Unit (Multi Functional
Display) Incorrect/incomplete reading

Or:
AIR Repair Code:
If another Repair
Code applies

Claim with the Repair Code for the Multifunctional
Display replacement repair that required the
additional “Replacement of display cluster in the
case of replacement parts” conversion procedure
to be performed.

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528

Description
Carrying out vehicle test (Main work)

Labor Allowance
As applicable

Carrying out vehicle test (Plusposition work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

© 2026 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED
about:blank

2/4

5/8/26, 10:09 AM

65 20 25_CID IS BLACK AFTER REPLACING THE MULTIFUNCTIONAL DISPLAY

And, as needed:
61 00 006*
Or:
00 58 500*
And:
65 50 711

Carrying out vehicle diagnosis, ABL (Work time)

WT FRU

Diagnosis Worktime Flat Rate

2 FRU

Replace instrument cluster (MFD)

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.

And the:
Original Installed “Continental” MFD was replaced with an “InnoLux” MFD
Labor Operation
65 99 000*

Description
Worktime to perform the conversion “Replacement of
display cluster in the case of replacement parts”

Labor Allowance
1 FRU

And for:
Vehicles without an Open Programming and Encoding Technical Campaign or Similar Repair
The vehicle is currently in the workshop for a covered Multifunctional Display Replacement Repair
Labor Operation
61 00 730

Description
Program/encode control unit(s), includes deleting the fault
memory

Labor Allowance
As applicable

Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the

© 2026 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED
about:blank

3/4

5/8/26, 10:09 AM

65 20 25_CID IS BLACK AFTER REPLACING THE MULTIFUNCTIONAL DISPLAY

“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

© 2026 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED
about:blank

4/4