Dealer Notification
Warranty Extension Z05: White Paint
April 27, 2026
Document Topic
• Technical Service Bulletin (TSB) 26-BE-011H posted on HMA Tech Info
o Revisions to multiple areas of service procedure; refer to TSB for specific pages
▪ Information about plastic body panels and not repainting them
▪ Information about exterior paint composition/paint peeling/bubbling
▪ Additional example photos of covered/NOT covered paint conditions
▪ Clarification on digital documentation requirements

Date
04/27/2026

Warranty Extension Description
Some Hyundai vehicles with exterior white paint may exhibit peeling or bubbling on metal body panels: hood, fender(s),
roof, door(s), quarter panel(s), and tailgate/trunk. The paint warranty coverage for affected vehicles has been extended
to 10 years/unlimited miles from the date of original retail delivery or date of first use and is valid for original and
subsequent owners.
The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer or has a branded or similar title under any state’s law.

Affected Vehicles:
Check WebDCS under ‘Vehicle Information’ to confirm whether the vehicle is applicable for this warranty extension. ‘Z05’
will be listed under ‘Extended Factory Warranty’ category for the vehicle.
• 2015-16MY Elantra (UD) with exterior Quartz White Pearl paint
o Built by Hyundai Motor Manufacturing Alabama (“HMMA”)
• 2017-18MY Elantra (ADA) with exterior Quartz White Pearl paint
o Built by HMMA
• 2015-19MY Sonata (LFA) with exterior Quartz White Pearl paint
o Built by HMMA
• 2017-18MY Santa Fe Sport (AN) with exterior Frost White Pearl paint
o Built by HMMA
• 2019MY Santa Fe (TMA) with exterior Quartz White Pearl paint
o Built by HMMA
• 2017-21MY Tucson (TL) with exterior Dazzling White or Cream White paint
o Built by HMC
• 2021-23MY Santa Fe Hybrid (TM HEV) with exterior Cream White paint
o Built by HMC
• 2020-23MY Palisade (LX2) with exterior Hyper White paint
o Built by HMC

Repair Information
Follow the service procedure outlined in TSB 26-BD-002H (or latest version) for white paint repairs.
• Inspect the entire vehicle for paint peeling/bubbling on the metal body panels: hood, fender(s), roof, door(s),
quarter panel(s), and tailgate/trunk, and identify any area(s) impacted.
• Take photo(s) of the affected area(s) and entire vehicle as instructed in TSB 25-BD-004H.
• If the body/repair shop finds additional panel(s)/area(s) of the vehicle that need to be repainted, please ensure
pictures of the additional panels are taken according to the TSB directions and provided to the dealership for
claim submission.
• Sublet the repairs to a body/paint shop
1

o

•

It is recommended to use a body/paint shop within the Hyundai Certified Collision Repair Center
Network: https://autobodylocator.com/hyundai
If the vehicle is out of the extended term, please submit a Prior Approval (PA) for goodwill consideration prior to
performing any work.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers, as subletting paint repairs may take several days,
depending on the paint/body shop. In addition, an SRC may be required based on the repair procedure duration and any
other additional work on the vehicle that may need to be addressed during the customer’s visit. If an SRC is not available,
other options such as a 3rd Party Rental or Rideshare should be provided.

Other Notes/Recommendations
•
•
•

•
•
•

Please note that this is an extension of warranty coverage for certain white paint colors.
If a customer arrives at the dealer with no appointment scheduled, it is recommended for the dealer to offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure there is personnel on hand to swiftly and accurately
inspect the entire vehicle and the metal body panels for any excessive paint peeling/bubbling on the factoryapplied paint. Aftermarket paint is not covered under this extension.
Always inquire if the customer will have time for an additional service to be performed if they were originally
scheduled for a different service.
Be honest with customers regarding wait times, especially if the vehicle is expected to be at the body/paint shop
for multiple days. Update the customer if the original estimated wait time is exceeded.
Refer to the Paint Repair Best Practices (QRG) under Hyundaidealer.com > Service > Documentary Library >
Paint.

Parts Information
•

Refer to Electronic Parts Catalog (EPC) for the related panels/areas per VIN/model.

Warranty Information
Please note that this is an extended warranty.
• Per TSB 26-BD-002H (or latest version), refer to applicable WebDCS for applicable paint labor, description, and
labor time standard times for paint and all applicable notes.
o One (1) claim is to be submitted, inclusive of all of the published LTS paint labor operations for the
affected panel(s)/areas(s)
▪ For claim submission, ensure that ‘Z05’, ‘White’, or ‘Paint Extension’, are in the 3C’s or
‘Comments’ section of the claim.
▪ Include operation code SUBLTR0F for 0.3 M/H along with additional $100 in sublet for
administrative support in coordinating the various activities for paint repair.
▪ Use sublet type “P1”
o If a rental is needed, use the same repair order as the Warranty claim and submit as a separate claim per
instruction in TSB 26-BD-002H.

Best Practice Checklist
•

Reservation: Has WebDCS been checked for additional campaigns or recalls?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and addressed.

•

Readiness: Has the dealership identified a reliable body/paint shop within the Hyundai Certified Collision Repair
2

Center Network?
 Yes
 No – Please ensure one is identified that can complete repairs for the vehicle to prevent any unnecessary
delays.
•

Reception: Has the customer provided their authorization to perform repairs?
 Yes
 No – Customers must be consulted and provide approval before proceeding with any repairs on their
vehicle.
➢ Has the customer been informed of the expected repair duration and a timeframe for status updates?
 Yes
 No – The customer should be informed of expected repair time regarding sublet of vehicle to a body/paint
repair shop in order to allow them to schedule accordingly.
➢ Has the customer been offered alternative transportation?
 Yes
 No - Customer should be offered alternative transportation as subletting paint repairs may take several
days, depending on the paint/body shop. In addition, an SRC may be required based on the duration of the
repair procedure and any other additional work on the vehicle that may need to be addressed during the
customer’s visit.

•

Repair: Has the vehicle been inspected and the appropriate pictures taken of the affected panel(s)/area(s) before
subletting the repairs over to a body/paint shop? If the body/paint shop has found other panel(s)/area(s) that need
to be addressed, has this been communicated to the customer?
 Yes
 No – Please ensure the appropriate pictures are taken of the entire vehicle as well as the affected areas.
Refer to TSB 26-BD-002H for details. Keep customer informed on any additional areas of the vehicle that
need to be repainted and have body/repair shop take pictures of any additional panel(s)/area(s) that need
to be repaired prior to painting them. These pictures will need to be included in the claim submission to
HMA once the repairs are completed.

•

Return: Ensure the customer’s contact information is up-to-date for follow-up conversations regarding their
vehicle’s status.
 Yes
 No – Please ensure the customer’s latest information is accurately recorded in order to provide future
updates.

Anticipated FAQs
Q1: What is the issue?
A1: Some Hyundai vehicles with exterior white paint may exhibit peeling or bubbling on metal body panels: hood,
fender(s), roof, door(s), quarter panel(s), and tailgate/trunk.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• 2015-2016MY Elantra (UD) with exterior Quartz White Pearl paint
• 2017-2018MY Elantra (ADA) with exterior Quartz White Pearl paint
• 2015-2019MY Sonata (LFA) with exterior Quartz White Pearl paint
• 2017-2018MY Santa Fe Sport (AN) with exterior Frost White Pearl (SWP) paint
• 2019 Santa Fe (TMA) with exterior Quartz White Pearl paint
3

•
•
•

2017-2021MY Tucson (TL) with exterior Dazzling White/Cream White paint
2021-2023MY Santa Fe Hybrid (TM HEV) with exterior Cream White paint
2020-2023MY Palisade (LX2) with exterior Hyper White paint

Q3: What will be done by the dealer once the vehicle comes in, dealer confirms vehicle is eligible for the warranty
extension, and confirms the customer’s concern?
A3: The vehicle will be assessed for panel(s)/area(s) of the vehicle needing white paint repairs according to the posted TSB
26-BD-002H.
Q4: When will affected customer(s) be notified of this warranty extension?
A4: Customer(s) were previously notified of the warranty extension via First Class Mail in June 2025.

Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this important
matter and the continued commitment to our Hyundai customers.

4

Key Contact Information

.

Dealer Support
Parts
Special Service Tools

Contact Information

[email protected]
1-800-545-4515
[email protected]
1-855-763-9199

Techline

1‐800‐325‐6604

Warranty HELP Line
Warranty Prior Approval (PA)
Center

1‐877‐446‐2922
[email protected]

Xtime Technical Support

[email protected]
1-866-984-6355

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

https://serviceconnect.support.cdk.com/

Customer Support
Hyundai Customer Care Center
(Recall / Campaign Questions)
Hyundai Recall / Campaign
Website

Contact Information
1‐855‐671‐3059
www.hyundaiusa.com/recall

Hyundai Customer Care Center

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Description
Parts ordering hotline
For ordering SST parts
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai
Dealers
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Description
Customer questions or concerns related to
recall or service campaigns
Updated information related to the specific
recall or service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance

Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) Recall Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN
Listing
Recall Campaign Website
NHTSA Website

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care
Scheduling
1. Log into Xtime
2. Under the menu at the top left, select "Configure"
3. Under the dealership tab, select "Email Communication"
4. Slide the toggle to "Advanced"
5. Populate as many emails as desired in the "Parts Desk Email Field"
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service
Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov

5

Appendix
Document Topic
• Technical Service Bulletin (TSB) 26-BE-011H posted on HMA Tech Info
• Technical Service Bulletin TSB) 25-BD-004H posted on HMA Tech Info

6

Date
04/24/2026
05/23/2025