Dan Wilyard
Chief Engineer Recall and CIDR
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

April 26, 2024
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Dealer Bulletin Emission Recall 23E01 - Supplement #1
2021 Model Year F-150, 2022 Model Year Super Duty and 2023 Model Year F-650 /
F-750 Truck Vehicles Equipped with Diesel Engines
Powertrain Control Module Reprogramming
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Dealer Bulletin Emission Recall 23E01
Dated: May 4, 2023

REF:

New! REASON FOR THIS SUPPLEMENT
• Owner Notification: Updated owner mail timing.
• Labor Allowances: F-150 3.0L Powertrain Control Module (PCM) software update fix is now
available.
• Mobile Repair and Pick-Up and Delivery Claiming: Updated to latest standard details.
• Owner Refunds: Refunds are now available for customers who have previously paid to
replace the NOx Sensor.
AFFECTED VEHICLES
Vehicle

Model
Year

Assembly Plant

Build Dates

F-150 3.0L

2021

Dearborn
Assembly

January 8, 2020 through November 9, 2021

Super Duty 6.7L

2022

Kentucky Truck

August 5, 2022 through October 26, 2022

Super Duty 6.7L

2022

Ohio Assembly

August 9, 2022 through October 27, 2022

F-650 / F-750 6.7L

2023

Ohio Assembly

July 18, 2022 through November 1, 2022

US population of affected vehicles: 48,957. Affected vehicles are identified in OASIS and Field
Service Action (FSA) VIN Lists.
REASON FOR THIS EMISSION RECALL
In all of the affected vehicles, the Nitrogen Oxides (NOx) sensor preheat is not functional in the
powertrain calibration. Under certain conditions, this can lead to thermal shock and failure of the NOx
sensor and illumination of the Malfunction Indicator Light (MIL). This can also lead to potentially higher
tailpipe emissions.
For F-150s only, certain On-Board Diagnostics (OBD) monitors are not functioning as intended, due to
a Powertrain Control Module (PCM) software error.

© Copyright 2024 Ford Motor Company

New! SERVICE ACTION
Before delivering any new in-stock vehicles involved in this recall, dealers are to update the PCM with
the latest level software using the FDRS diagnostic tool for Super Duty and F-150 vehicles or IDS
version 130.03 or later for F-650 / F-750 vehicles. This service must be performed at no charge to the
vehicle owner.
NOTE: The State of California and the Commonwealth of Massachusetts require the completion of
emission recall repairs before vehicle registration renewal. For vehicles registered in these states,
please provide the owner with a Vehicle Emission Recall Proof of Correction certificate after the repair
has been performed. These certificates may be obtained by contacting your regional office.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
o Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
• Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters, except for F-150 3.0L vehicle customers, were mailed the week of August 14, 2023.
Pending Agency approval, owner letters for F-150 3.0L customers are expected to be mailed the
week of August 12, 2024. Dealers should repair any affected vehicles that arrive at their dealerships,
whether or not the customer has received a letter.
PLEASE NOTE:
The sale of uncorrected new vehicles to customers could lead to penalties under applicable
state and Federal regulations. Correct all vehicles in your new vehicle inventory before
delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter – Original
• Owner Notification letter – 2021 MY F-150 3.0L
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Dan Wilyard

© Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 4
Emission Recall 23E01 – Supplement #1

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: IDS/FDRS Setup
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS has been activated since March 31, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since March
31, 2023. Owner names and addresses were made available in the third quarter of 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
emission recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

© Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 4
Emission Recall 23E01 – Supplement #1

STOCK VEHICLES
•

Use OASIS to identify and correct all affected vehicles in your new and used vehicle inventory.

BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
New! OWNER REFUNDS (F-150 only)
• This emissions recall must be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for certain owner-paid repairs covered by this
program if the repair was performed before the date of the Owner Notification Letter. This
refund offer expires August 31, 2025.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. There
is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by
Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with replacing the NOx Sensor if the
sensor previously failed.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.

© Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 4
Emission Recall 23E01 – Supplement #1

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o F-650/F-750 trucks – 2 years, regardless of miles driven
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23E01 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 23E01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

© Copyright 2024 Ford Motor Company

Administrative Information
Page 4 of 4
Emission Recall 23E01 – Supplement #1

New! CLAIMS PREPARATION AND SUBMISSION (Continued)
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
▪ Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
▪ Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 23E01MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).

© Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Emission Recall 23E01 – Supplement #1

New! LABOR ALLOWANCES
Description
Reprogram the PCM – 2022 MY Super Duty, 2023 MY
Medium Truck, and 2021 MY F-150.

Labor Operation

Labor Time

23E01B

0.6 Hours

23E01PP

0.5 Hours

23E01MM

0.5 Hours

Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

© Copyright 2024 Ford Motor Company

Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

March 2026

Emissions Recall 23E01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
Ford Motor Company values you as a customer and is committed to vehicle quality and preserving the
environment. Therefore, we are voluntarily recalling your vehicle, with the VIN shown above. Your
vehicle may be equipped with a powertrain calibration that can eventually lead to tailpipe emissions
that exceed the standard and that does not meet certain On-Board Diagnostics (OBD) requirements.
What is the issue?

According to Ford’s records, your vehicle has not yet visited a dealership to
complete Emissions Recall 23E01, or the remedy software for 23E01 may
not have been installed correctly during a prior dealership visit. The
underlying condition being addressed in Emissions Recall 23E01 may still
exist.
On your vehicle, the Nitrogen Oxides (NOx) sensor preheat is not functional
in the powertrain calibration, which under certain conditions can lead to
thermal shock and sudden failure of the NOx sensor. In addition, your
vehicle’s OBD system is not capable of detecting certain NOx Sensor and
Urea Concentration and Level Sensor faults, due to a Powertrain Control
Module (PCM) software error.

What is the effect?

If the NOx sensor preheat function is not working and the NOx sensor fails,
then the Malfunction Indicator Light (MIL) will illuminate, potentially causing
higher tailpipe emissions. Separately, if the Urea Concentration and Level
Sensor or the NOx Sensor fails for certain faults, then the OBD system
might not illuminate the MIL.

What will Ford and
your dealer do?

Software is available to repair your vehicle. Ford Motor Company has
authorized your dealer to update the Powertrain Control Module (PCM) free
of charge.
You are eligible for this free service even if you previously used non-Ford
parts to service your vehicle or had your vehicle serviced at a non-Ford
dealer.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to request a service appointment for
Emissions Recall 23E01. Provide the dealer with the VIN, which is printed
near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
emissions recall.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.

 Copyright 2026 Ford Motor Company

NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our Ford App. The app can be downloaded
through the App Store or Google Play. In addition, there are other features
such as reserving parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
Mobile Service

Ford Mobile Service is offered by participating dealers, contact your dealer