NHTSA ID Number: 11032013
Manufacturer Communication Number: SA-006-26b
TSB/Document Date: 2026-05-04
Summary
SA-006/26 - 2026 CX-5 - SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. New Features: Google Built-In Google Built-In Status Bar User Registration Cockpit Domain Controller Data Communication Module (DCM) Data Communication Module (DCM) Backup Battery Emergency Call System Over The Air (OTA) Update Over The Air (OTA) Error Message/Error Code Stolen Vehicle Assistance Connectivity Service Period SD Map Card Steering Switch Apple CarPlay/Android Auto USB-C Wired Connection Maintenance Notification Odometer/Tripmeter Location Change i-Activsense Driver Monitoring (DM) System Cruising & Traffic Support (CTS) --> Lane Change Assist Service Information: PDI Fuse Location Mazda Connected Vehicle Viewer (MCVV) Mazda Connected Vehicle Maintenance Mode 12V Battery Disconnect Sleep Mode App Force Stop Mazda
Diagnostic and Repair Software II (MDARS II) Mazda Connect 3 Center Display Quick Guide Send Feedback to Google
Go to MGSS
• DATA COMMUNICATION MODULE (DCM) BATTERY REMOVAL/INSTALLATION
• EMERGENCY CALL SYSTEM
Emergency Call System
The emergency call system is a system which reports the location of an accident occurring with the vehicle and
vehicle information to a call center to assist in a prompt emergency rescue in an emergency situation such as an
accident or sudden illness occurring while driving.
Page 15 of 28
04/16/2026 10:27 AM tlawrenc
Service Information
Go to MGSS EMERGENCY CALL SYSTEM
Over The Air (OTA) Update
• By transmitting and receiving the information required for software update via the data communication
module (DCM) between the cockpit domain controller (CDC) and the OTA center, update request
notifications or update operations for the target module are carried out at the appropriate time.
Periodic check function
• The cockpit domain controller (CDC) will automatically send vehicle information to the OTA center when
main power is switched to ON if seven days have elapsed since the last transmission of vehicle information
to the OTA Center.
Campaign notification display function
• A campaign notification message will be displayed at the top of the center display screen for a set period of
time when all of the following conditions are met.
― There is a module eligible for OTA software update *
― Notification data download is completed
― Vehicle speed is 0 km/h {0 mph}
*:The target modules vary depending on the market.
• If the campaign notification has not been opened, the campaign notification display function will remind the
user when the main power is switched ON 5 days after the initial notification.
• To view the message after it has finished displaying, swipe down on the top of the center display or tap the
icon on the upper left of the screen to display the notification list, as shown below.
• Once the screen is tapped to view the information, it will be removed from the notification list.
Page 16 of 28
04/16/2026 10:27 AM tlawrenc
Note:
• The OTA function requires the 12 V battery state of charge (SOC) to be 55% or higher.
○
○
If the negative 12 V battery terminal is disconnected, the BATT_SOC value will reset to 0%. After
reconnection, the vehicle must be left unused for 6 to 48 hours to allow the 12 V battery charge status
to stabilize.
The SOC value can be checked in MGSS under:
Terminal Voltage → PID/Data Monitor, Active Test, and Freeze Frame Data Table [Engine Control
Module (ECM)] → BATT_SOC.
Service Information
• Go to MGSS TELEMATICS COMMUNICATION SYSTEM --> OTA software update
• Tutorial Video - Over The Air (OTA) Software Update
Over The Air (OTA) Error Message/Error Code
An error message and/or error code is displayed during software updates.
Service Information
Go to MGSS AN ERROR MESSAGE IS DISPLAYED DURING SOFTWARE UPDATES [OVER THE AIR [OTA]
REPROGRAMMING]
Stolen Vehicle Assistance
If your vehicle is stolen/missing, use the MyMazda APP to request assistance from a Stolen Vehicle Assistance
operator. The operator will obtain the vehicle's location information and contact the police with the location
information when a report is made using the MyMazda APP. The police will begin confirming and searching for the
Page 17 of 28
04/16/2026 10:27 AM tlawrenc
vehicle and, if found, you will receive the search results from the police.
Service Informatin
Go to Connected Service Owner's Manual
Connectivity Service Period
Connected Vehicle + Emergency Call System/Stolen Vehicle Assistance + Google Built-In
Free Trial – First Year
Free Trial
Connected Vehicle - Vehicle Health Screen Only
Free Trial – Following 9 Years, Only Used When there is No Paid Tier Subscription
Connected Vehicle + Emergency Call System/Stolen Vehicle Assistance
Paid Tier 1 – Available After First Year
Paid Tiers
Connected Vehicle + Emergency Call System/Stolen Vehicle Assistance + Google Built-In
Paid Tier 2 – Available After First Year
Page 18 of 28
04/16/2026 10:27 AM tlawrenc
SD Map Card
The SD map card is for i-ACTIVSENSE systems such as:
• Traffic Sign Recognition System (TSR)
• Lane Change Assist
• MAZDA RADAR CRUISE CONTROL WITH STOP & GO FUNCTION (MRCC WITH STOP & GO
FUNCTION)
Note:
• The SD map card is not used for Navigation Guidance
• If the SD map card is removed, some ADAS functions will be restricted.
Service Information
See Owner's Manual --> USB Audio
Steering Switch
• Operation of the entertainment system and changing of the trip computer system display are possible without
a change in driving posture.
• The steering switch is a button that combines capacitive type and tactile switch mechanisms.
Page 19 of 28
04/16/2026 10:27 AM tlawrenc
Service Informatin
Go to MGSS Steering Switch
Apple CarPlay/Android Auto USB-C Wired Connection
Apple CarPlay/Android Auto USB-C wired connection is on the left side of the USB Hub as indicated below.
Service Information
Go to Owner's Manual --> Mazda Connect
Maintenance Notification
The maintenance notification function alerts drivers of maintenance needs by turning on the wrench indicator light
and displaying a message in the instrument panel. The following information describes the normal operation of
notification on the new 2026 CX-5 (KM).
A message appears on the instrument panel when the remaining distance to the engine oil change reaches 600
miles.
Page 20 of 28
04/16/2026 10:27 AM tlawrenc
Odometer/Tripmeter Location Change
• The odometer and tripmeter are not displayed in the instrument cluster.
• The odometer and tripmeter are displayed in the Center Display --> "Efficiency" application. Other fuel
economy information is provided.
Service Information
Go to Owner's Manual --> Efficiency
Tutorial Video
Adding the Odometer to the Center Display Home Screen
i-Activsense
Driver Monitoring (DM) System
The driver monitoring (DM) detects the state of the driver (looking away, drowsiness level) by the camera inside
the vehicle. If the system determines dangerous driving, it alerts the driver and promotes safety by a warning
display and warning sound.
Page 21 of 28
04/16/2026 10:27 AM tlawrenc
Service Information
Go to MGSS DRIVER MONITORING (DM)
Go to Owners Manual --> Driver Monitoring Camera
Cruising & Traffic Support (CTS) --> Lane Change Assist
The system assists the driver with the steering operation when changing lanes by the driver operating the turn
signal.
Service Information
Go to MGSS CRUISING & TRAFFIC SUPPORT (CTS)
NOTE: Lane Change Assist operation near end of document.
Service Information
Page 22 of 28
04/16/2026 10:27 AM tlawrenc
PDI Fuse Location
Fuse to be Installed at PDI
Fuse F1 (25A) is removed from the engine compartment fuse block and is stored on the engine compartment fuse
block lid.
Fuse Block (Engine Compartment)
Front of vehicle
NOTE:
• Make sure the fuse is fully installed into position and flush with all of the other fuses.
• Check for the Connected Vehicle signal after installing fuse F1. The connectivity signal bar looks like a
vertical stack bar on the top left of the screen and should be white as shown below to be working properly.
Page 23 of 28
04/16/2026 10:27 AM tlawrenc
Mazda Connected Vehicle Viewer (MCVV)
The Mazda Connected Vehicle Viewer (MCVV) enhances the Mazda ownership experience by providing Mazda
Service Advisors, Technicians and Call Center Associates access to real-time vehicle status information alerts for
applicable Mazda connected vehicles.
This powerful tool allows you to proactively understand and diagnose customer concerns and resolve potential
issues, demonstrating how well you know the customer’s vehicle while establishing your readiness and willingness
to assist.
Service Information: MAZDA CONNECTED VEHICLE VIEWER USER GUIDE (MCVV)
Page 24 of 28
04/16/2026 10:27 AM tlawrenc
Mazda Connected Vehicle Maintenance Mode
Before servicing a customer's vehicle, always put it in connected services disable mode or connected vehicle
maintenance mode.
• Connected services disable mode is a mode that temporarily stops the communication functions other than
the emergency call function for the vehicle according to the GDPR (General Data Protection Regulation).
• Connected vehicle maintenance mode is a mode that restricts a part of communications such as the
MyMazda App function.
• Switching to connected services disable mode or connected vehicle maintenance mode prevents the
customer from being notified of the vehicle condition while it is being serviced or the customer making a
remote operation while the vehicle is being serviced.
Cancel connected services disable mode after completing vehicle service.
Service Information
Go to MGSS SERVICE CAUTIONS FOR VEHICLES WITH TELEMATICS COMMUNICATION SYSTEM
12V Battery Disconnect
After a 12V battery replacement, perform the following procedures:
1. OPERATION AFTER REPLACING 12 V BATTERY
2. 12 V BATTERY CONDITION INITIALIZATION SETTING (i-stop SETTING)
3. POWER LIFTGATE (PLG) SYSTEM INITIALIZATION PROCEDURE
4. POWER OUTER MIRROR SYSTEM INITIALIZATION PROCEDURE
Note:
• Google Assistant "Guest Profile" may be delayed. User will need to wait for language packet download
(about 100MB).
• The OTA function requires the 12 V battery state of charge (SOC) to be 55% or higher.
○
○
If the negative 12 V battery terminal is disconnected, the BATT_SOC value will reset to 0%. After
reconnection, the vehicle must be left unused for 6 to 48 hours to allow the 12 V battery charge status
to stabilize.
The SOC value can be checked in MGSS under:
Terminal Voltage → PID/Data Monitor, Active Test, and Freeze Frame Data Table [Engine Control
Module (ECM)]→ BATT_SOC.
Service Information
Go to MGSS 12 V BATTERY REPLACEMENT [PYU (WITH i-stop)]
Page 25 of 28
04/16/2026 10:27 AM tlawrenc
Sleep Mode
Some Mazda Connect 3 functions may not operate. The Mazda Connect 3 functions may recover on thier
own after Sleep Mode.
Sleep Mode Confirmation:
1. Ignition Off.
2. Close doors/liftgate/trunk/hood.
3. Wait approximately 3 minutes. Do not operate the vehicle.
When LED's on the USB Type-C port are Off, the vehicle is in sleep mode.
LED's On (Not in Sleep Mode)
LED's Off (In Sleep Mode)
4. Ignition On.
App Force Stop
Some Mazda Connect 3 Apps may not operate. The App can be restarted using "Force Stop".
1. From the Center Display Home Screen, Select Settings
2. Select Apps
3. Select View all xx apps
4. Select the App that stopped working, in this Example, YouTube was selected.
Select "Force Stop" to reboot the App.
Page 26 of 28
04/16/2026 10:27 AM tlawrenc
Mazda Diagnostic and Repair Software II (MDARS II)
• 2026 CX-5 exclusively uses MDARS II
• MDARS II can only be used with the Denso Scan Tool (DST)
• Information regarding MDARS II can be found in MGSS > M-MDS Tab
Mazda Connect 3 Center Display Quick Guide
• Mazdausa.com link
Send Feedback to Google
• Customers can provide feedback to Google using the Center Display.
Voice commands not recognized; map locations not found; map is incorrect, etc. Send feedback to Google.
1. From the Center Display Home Screen, Select Settings
2. Select Google
3. Select "Send feedback to Google"
4. Provide feedback and logs
Tutorial Videos
• Cockpit Domain Controller (CDC) Log Data Retrieval
• Data Communication Module (DCM) Log Data Retrieval
• Data Communication Module (DCM) Software Update
• Diagnostic Assist Function (CDC)
Page 27 of 28
04/16/2026 10:27 AM tlawrenc
• MDARS II Installation Video
• Over The Air (OTA) Software Update
• Adding the Odometer to the Center Display Home Screen
Resources
• CX-5 Genius Assistant
Page 28 of 28
04/16/2026 10:27 AM tlawrenc
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SA-006-26b
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
This product presentation was made with AAWP plugin.