NHTSA ID Number: 11032013
Manufacturer Communication Number: SA-006-26b
TSB/Document Date: 2026-05-04
Summary
SA-006/26 - 2026 CX-5 - SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. New Features: Google Built-In Google Built-In Status Bar User Registration Cockpit Domain Controller Data Communication Module (DCM) Data Communication Module (DCM) Backup Battery Emergency Call System Over The Air (OTA) Update Over The Air (OTA) Error Message/Error Code Stolen Vehicle Assistance Connectivity Service Period SD Map Card Steering Switch Apple CarPlay/Android Auto USB-C Wired Connection Maintenance Notification Odometer/Tripmeter Location Change i-Activsense Driver Monitoring (DM) System Cruising & Traffic Support (CTS) --> Lane Change Assist Service Information: PDI Fuse Location Mazda
Connected Vehicle Viewer (MCVV) Mazda Connected Vehicle Maintenance Mode 12V Battery Disconnect Sleep Mode App Force Stop Mazda Diagnostic and Repair Software II (MDARS II) Mazda Connect 3 Center Display Quick Guide Send Feedback to Google
BULLETIN NOTES
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red.
Previous SAs:
Date(s) Issued:
SA-006/26
03/25/26 and 02/02/26
APPLICABLE MODEL(S)/VINS
2026 CX-5
DESCRIPTION
The 2026 CX-5 has new and revised features that are different from previous models and may be difficult to understand.
This Service Alert provides valuable information to support potential dealer and customer concerns.
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Related Service Alerts
Service
Alert
Symptom
• Intermittent Globe with a slash icon
• Beep sound near the SOS button
• SOS button amber or red LED
• Master Warning Light illuminated
• The center display screen is blank
• No data plan message
SA-015/26
• DTC U2701:89 Communication error with cockpit domain controller (CDC)(Ethernet)
• Center Display Home Screen Partial Boot Up
• During a Bluetooth phone call, tapping the navigation icon does not launch Google
Maps
• While the Climate Control screen is displayed in full screen, tapping the Apple CarPlay
icon does not launch Apple CarPlay
• Incorrect “Sign in to network” notification, even though the customer has signed in to
the network correctly
SA-016/26
• Intermittent loss of the MyMazda App remote function
SA-017/26
• Apple CarPlay/Android Auto does not connect by wireless or USB connection
SA-018/26
• MDARS II Record on Behavior (RoB Codes) are not real faults or Diagnostic Trouble
Codes (DTCs). They are internal records of normal operation and do not need to be
repaired.
SA-022/26
• The “X” in the upper digit (first character) of the DTC means: “It is not an error; it is
just information.” to assist with diagnostic troubleshooting.
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• The user profile is not displayed on the top right corner of the center display when the
shift lever is in the "P" position
• Unable To Switch Out Of The "Driver" Profile
SA-024/26
• The Center Display Freezes If "Cancel" Is Selected Instead Of Entering Profile Lock
Code
• The vehicle’s location and the location indicated by voice input are far apart
SA-025/26
Section Contents
New Features
Google Built-In
• With Google built-in you can use content without operating your smartphone.
• With Google built-in, applications such as Google Assistant, Google Maps and more via Google Play are
seamlessly integrated. Refer to the cars with Google built-in help center for details. (See Google.)
○
Customers can submit feedback about Google apps directly from the vehicle display. For step-by-step
instructions, see “Send feedback about Google apps in your car” in the Google Help Center.
• The navigation function can be used via Google Maps.
• Applications and vehicle functions can be controlled by voice via Google Gemini or Google Assistant.
• Additional applications can be Installed via Google Play.
• With Google built-in, connectivity is necessary via the Wi-Fi client function or the Connected Service function.
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Service Information
• Go to MGSS Google built-in
• See Google
Google Built-In Status Bar
Display of number of unread messages
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Bluetooth ® device is not connected to the Mazda Connect. *1
Bluetooth ® device is connected to the Mazda Connect
Indicates the battery status obtained from the connected Bluetooth ® device. *1
Indicates the reception status of the radio wave strength of the connected access point. *2
Displayed when the connected device is out of signal range.
Indicates the reception status of the radio wave strength of the connected device.
Problem with the Ethernet connection between the telematics communication system and the
data communication module (DCM).
Telematics communication system contract is valid and the data communication module
(DCM) is acquiring signal strength information.
Telematics communication system contract is valid and the data communication module
(DCM) is acquiring signal strength information.
Indicates that the telematics communication system is determining whether the radio waves
are in/out of range.
Indicates if the user has disabled the data communication of Connected Services.
Indicates if the Over The Air (OTA) software update notification has been received by the
vehicle.
Indicates the process from accepting an Over The Air (OTA) software update to completing
the download of the update data.
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Indicates if the Over The Air (OTA) software update data is being installed.
Indicates if software activation is in progress.
Indicates if it is necessary to visit a Mazda dealer to complete the Over the Air (OTA) software
update.
Indicates if a recall notice has been received.
Indicates if the wireless charger (WC) is inot ready for charging.
Indicates if the wireless charger (WC) is ready for charging.
Indicates if the device is rapid charging with the wireless charger (WC).
Indicates if the device is normal charging with the wireless charger (WC).
Indicates if the device is misaligned.
Indicates if the wireless charger (WC) is in high temperature state.
Indicates if there is foreign matter between the wireless charger (WC) and the device being
charged.
Indicates if there is a malfunction in the wireless charger (WC).
*1 For the roaming connection status, refer to the user instructions for your Bluetooth® device.
*2 For details on Qi, refer to the Owner’s Manual.
Service Information
See Owner's Manual --> Status Bar
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User Registration
Creating a Profile
When using Mazda Connect for the first time, the initial setup flow is displayed.
Select the language you want to use in Mazda Connect and follow the instructions on the initial setup flow screen
display to proceed with the setup.
Language Selection
Mazda Connected Vehicle Services Setup
There are several types of connected services available via Mazda Connect. Some services may require you to
download the MyMazda app to your smartphone and subscribe to the services, while others may require you to
pair your smartphone to the vehicle via Bluetooth®. In addition, on a regular basis your vehicle will automatically
transmit certain geo-location, driving behavior data, and vehicle health information to Mazda for product quality,
data analysis, research, and product development. Using the QR codes or URLs below, refer to the Connected
Service Owner's Manual and Privacy Policy for more details and opt-out options.
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Profile Name
Enter your Profile name, then select "Next".
Google Terms of Use
Scroll down to "Google Assistant". "Hey Google" default is off. The recommendation is to turn on "Hey Google" as
shown below:
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Select "Accept".
If the user did not turn on "Hey Google" after selecting "Accept", the system will notify the user that it is turned off.
The recommendation is to "Turn on" as shown below:
Google Account
You may need to log in to your Google Account when using Google Gemini or Google Assistant, Google Maps, or
Google Play.
If necessary, create a Google Account and log in.
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Perform the log in operation following the instructions displayed on the screen.
Driving Position Assist
Driving Position Assist is a feature that can suggest ideal driving position settings. If you enable Driving Position
Assist, you will be asked to enter your height and the camera in your vehicle will automatically detect the center of
your face to determine
the position of your head. The vehicle then uses this information to adjust the position of your seat, Active Driving
Display, and outer mirrors, so you are in a better position for driving. No personal information is stored related to
this feature unless you choose to create a Driver Profile as detailed above; if you create a Driver Profile
your ideal driving position settings will be stored with your Driver Profile. This is a convenience feature and you
can adjust vehicle settings manually instead of using the camera.
Driver Recognition
The Driver Personalization System uses the driver monitoring camera to convert the driver's facial features into
numerical information. The driver monitoring camera does not store or share images, audio, or video.
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Bluetooth® Set Up
1. Tap on the navigation bar (A).
2. Tap “Bluetooth® & Phone Connectivity” (B).
3. Tap “Pair New Device” (C).
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4. Follow the instructions on the screen to connect a portable audio device or mobile phone to Bluetooth®.
Profile Lock
Lock settings for each user profile can be performed.
Restore User Settings
Erases all data and restores all factory default settings.
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Service Information
• Go to Mazda Connect Owner's Manual Page 1-2
• Go to Connected Service Owner's Manual
Cockpit Domain Controller
The cockpit domain controller (CDC) (3) controls the entire system such as communication between mobile
devices and Bluetooth ®, and the sending/receiving of video/audio signals from units related to the entertainment
system.
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1 Internet
2 Mobile device such as smart phone or Bluetooth ®·Enabled device
3 Cockpit domain controller (CDC)
4 Center display
5 USB port/sd card slot hub *1
6 Integrated sound processing unit (ISPU)
7 SD card *1
*1:Some models.
Service Information
Go to MGSS COCKPIT DOMAIN CONTROLLER (CDC)
Related Video Cockpit Domain Controller (CDC) Log Data Retrieval
Data Communication Module (DCM)
The data communication module (DCM) (1) communicates with various antennas and controls the telematics
communication system.
Service Information
Go to MGSS
• DATA COMMUNICATION MODULE (DCM)
• TELEMATICS COMMUNICATION SYSTEM
Data Communication Module (DCM) Backup Battery
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• If the data communication module (DCM) detects an open circuit in the main battery, it switches to power
supply from the built-in backup battery and continues operation.
• The data communication module (DCM) monitors the backup battery for deterioration, low charge level, and
failure.
• If an automatic call is made, the built-in battery power may be depleted and emergency calls may not be
possible in the event that an emergency occurs again. After an automatic emergency call has been made,
replace the built-in battery.
Service Information
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TSB/Document ID: SA-006-26b
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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