No

See Mobile Service Repair Assessment
Level section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See Alternate Transportation section in
the FSA Policy Document.

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Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Claims Preparation and Submission
section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Photo Submission

No

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 20, 2026 or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letter
• Pickup and Delivery Record
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

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Administrative Information
Page 1 of 2
Harvest Program 26H01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All Vehicles Affected:
•

- Not a Mobile Service Repair (MRA5)

OASIS ACTIVATION
OASIS will be activated on April 17, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 17, 2026.
Owner names and addresses will be available by April 24, 2026.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used
vehicle/inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
•

See “Additional Repair Info” in the FSA Policy Document for further Terms and Conditions.
 Copyright 2026 Ford Motor Company

Administrative Information
Page 2 of 2
Harvest Program 26H01
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26H01
 Customer Concern Code (CCC): H29
 Condition Code (CC): 61
 Causal Part Number: 3C529, Quantity 1
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program Repairs in the OWS User Guide.
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

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Allowances and Parts Ordering Information
Page 1 of 2
Harvest Program 26H01
LABOR ALLOWANCES
Description
Remove and replace the steering column and perform the selector
level cable adjustment procedure.
This labor operation code closes the FSA.

Labor
Operation

Labor Time
Hour(s)

26H01B

1.6

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Description
Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

Labor
Operation

Labor Time
Hour(s)

26H01PP

0.5

PARTS REQUIREMENTS / ORDERING INFORMATION
With proper dealer parts ordering and service appointment scheduling, parts should be at the
dealer before the customer arrives for their appointment.
ORDER ONE OF THE FOLLOWING BASED ON VEHICLE TYPE:
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

SC3Z-3C529-A

1

1

1

Steering Column
(Power Tilt with 10R100 Transmission)

PC3Z-3C529-F

1

1

1

Steering Column
(Manual Tilt with 10R140 Transmission)

PC3Z-3C529-E

1

1

1

Steering Column
(Manual Tilt with 10R100 Transmission)

PC3Z-3C529-G

1

1

1

Steering Column
(Power Tilt with 10R140 Transmission)

Description

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 2
Harvest Program 26H01
PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)
NEEDED FOR ALL VEHICLES:
Service Part
Claim
Package Number Description
Number
Quantity
Order
in
Quantity Package
W714409-S439
4
1
4
Steering Column Upper Shaft Bolt
W520102-S437
4
1
4
Steering Column Mounting Nuts
W721812-S437
4
1
4
Steering Wheel Bolt
W712000-S424
1
1
1
Shifter Level Bolt
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Do NOT scrap parts. After the repair, a Ford representative will contact the dealer’s Parts Manager
to discuss the return process. For additional details on retention and return policies, refer to the FSA
Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company