NHTSA ID Number: 11031791
Manufacturer Communication Number: 26H01
TSB/Document Date: 2026-04-30
Summary
Harvest Program 26H01 Certain 2024 Model Year F-250 and F-350 Vehicles Steering Column Replacement
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
April 2026
Harvest Program 26H01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also, to building a community of happy, satisfied customers. To support that commitment, we are
providing a no-charge Harvest Program to study and replace specific parts on your vehicle. This
allows us to gather real-world data to ensure the long-term quality of our products.
Why are you receiving
this notice?
Ford Motor Company is conducting this Harvest program so that our
engineers can analyze the original parts’ performance. Specifically, Ford
would like to exchange the steering column on your vehicle for a brand-new
part in order to conduct a detailed evaluation of the steering column in a
specific population of vehicles, which includes your vehicle. Ford would like
to replace your steering column, at no charge, in order to evaluate it.
What will Ford
and
your dealer do?
Your vehicle is safe to drive. Ford Motor Company has authorized your
dealer to remove and replace the steering column in your vehicle free of
charge under the terms of this program, for an Engineering Study of the
steering column.
This Program will be in effect until October 31, 2026 regardless of mileage.
Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer at your earliest convenience to schedule a service
appointment for Harvest Program 26H01.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs including Harvest Programs through our Ford App.
The app can be downloaded through the App Store or Google Play. In
Copyright 2026 Ford Motor Company
addition, there are other features such as reserving parking in certain
locations and controlling certain functions on your vehicle (lock or unlock
doors, remote start) if it is equipped to allow control.
Pickup and Delivery
Complimentary vehicle Pickup & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner or
lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll-free at
1-800-444-3311. Representatives are available 24 hours a day.
To view the letter in
Spanish
visit: fordtranslatehub.com
Para ver la carta en
español
viste: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de recolección 26H01
Abril 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que
también lograr la plena satisfacción del cliente. Para respaldar ese compromiso, estamos
proporcionar un programa de recolección, sin costo, para estudiar y reemplazar piezas específicas de
su vehículo. Esto nos permite recopilar datos del mundo real para garantizar la calidad a largo plazo
de nuestros productos.
¿Por qué recibe este
aviso?
Ford Motor Company está llevando a cabo el programa de recolección, de
modo que nuestros ingenieros puedan analizar el rendimiento de las piezas
originales. En concreto, Ford desea cambiar la columna de la dirección de
su vehículo por una pieza completamente nueva para llevar a cabo una
evaluación detallada de esta en un grupo específico de vehículos, entre los
que se incluye el suyo. Ford desea reemplazar su columna de la dirección,
sin costo alguno, para poder evaluarla.
¿Qué medidas
adoptarán Ford y su
concesionario?
Conducir su vehículo es seguro. Ford Motor Company ha autorizado a su
concesionario a retirar y reemplazar la columna de la dirección de su
vehículo, sin costo alguno, conforme a los términos de este programa, para
realizar un estudio de ingeniería de la columna de la dirección.
Este programa estará vigente hasta el 31 de octubre de 2026,
independientemente del millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
Llame a su concesionario lo antes posible para agendar una cita de servicio
a fin de realizar el programa de recolección 26H01.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente, incluidos los programas de recolección, a través de
nuestra aplicación Ford. La aplicación se puede descargar a través de
App Store o Google Play. Adicionalmente, existen otras funciones como
reserva de estacionamientos en determinados lugares, además de control
de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas,
arranque remoto) si así está equipado para permitir el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos estatales de registro y propiedad, aparece usted como el
propietario o arrendatario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea contactarnos a través de Internet, nuestra dirección es
ford.com/support.
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de asistencia a clientes de casas
rodantes sin costo al 1-800-444-3311. Los representantes se encuentran
disponibles las 24 horas del día.
Para ver la carta en
español
visite: fordtranslatehub.com
Copyright 2026 Ford Motor Company
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte al
código QR y luego toque el aviso que aparece en su dispositivo. Siga las
instrucciones en la pantalla para finalizar.
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
HARVEST PROGRAM 26H01
CERTAIN 2024 MODEL YEAR F-250 AND F-350 VEHICLES — STEERING
COLUMN REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject
and the claim will not be paid if the repairing technician is not certified in STST
Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more
details.
NOTE: Engineering is harvesting steering columns for review and inspection. Dealers are to remove and
replace the steering column following the Workshop Manual (WSM) procedures and send all
parts listed in the Dealer Bulletin back to Ford. DO NOT scrap any parts. After the repair,
the dealer's Parts Manager will be contacted by a Ford representative to discuss the parts
return process.
1. Remove and replace the steering column. Follow the Workshop Manual (WSM) procedures in
Section 211-04.
2. Perform the selector level cable adjustment. Follow the WSM procedures in Section 307-05.
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
April 17, 2026
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Harvest Program 26H01
Certain 2024 Model Year F-250 and F-350 Vehicles
Steering Column Replacement
PROGRAM TERMS
This program will be in effect through October 31, 2026. There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Harvest Program has an expiration date of October 31, 2026. To encourage dealers and
customers to have this service performed as soon as possible, we recommend dealers utilize their
FSA VIN Lists’ names and address to contact customers with affected vehicles. FSA VIN Lists are
expected to be available by April 17, 2026.
AFFECTED VEHICLES (U.S. Population of Affected Vehicles 1,000):
Vehicle
Model Year
Assembly Plant
Build Date Range
F-250
2024
Kentucky Truck
August 1, 2024 through November 30, 2024
F-350
2024
Kentucky Truck
August 1, 2024 through November 17, 2024
US population of affected vehicles: 1,000. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
This Harvest Program is part of a proactive study by Ford Motor Company to obtain field parts for
evaluation. Ford would like to evaluate specific steering columns on vehicles in the field to better
understand field performance and functionality. It is important that parts obtained from this program be
returned to Ford for further evaluation.
SERVICE ACTION
This is a Harvest Program. Dealers are to remove and replace the steering column and send all parts
listed in the dealer bulletin back to Ford. Do NOT scrap any parts. After the repair, a Ford
representative will contact the dealer’s Parts Manager to discuss the return process. This service
must be performed on all affected vehicles at no charge to the vehicle owner.
FSA PROGRAM OPTIONS
Program Option
Eligibility
Comments
Mobile Repair
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TSB/Document ID: 26H01
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-17
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: STEERING
MFR Component System:
MFR Component Subsystem:
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