Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

April 22, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Recommended Repair Prior to Sale
Customer Satisfaction Program 26P04
Certain 2025 Model Year Bronco and Ranger Vehicles with 2.7L Engine
Setting Diagnostic Trouble Code (DTC) P04DB
Powertrain Control Module Software Update

PROGRAM TERMS
This program will be in effect for vehicles within the new vehicle emissions warranty coverage period
of 8 years of service or 80,000 miles from the warranty start date, whichever occurs first.
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 67,329):
Vehicle

Model Year

Assembly Plant

Build Date Range

Ranger

2025

Michigan

May 30, 2024 through December 26, 2025

Bronco
2025
Michigan
June 4, 2024 through December 26, 2025
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In the affected vehicles, the Check Engine Light (CEL) may falsely illuminate with Diagnostic Trouble
Code (DTC) P04DB - (Crankcase Ventilation System Disconnected), when the Positive Crankcase
Valve (PCV) hose is properly connected.
SERVICE ACTION
Before delivering any in-stock vehicle included in this program, or while performing service on a new
or sold affected vehicle (at the dealership or through a mobile repair), dealers are recommended to
update the Powertrain Control Module (PCM) to the latest software level. This service must be
performed at no charge to the vehicle owner.
FSA PROGRAM OPTIONS
Program Option
Mobile Repair

Eligibility

Funded

No

Capable

Yes

Comments
See Mobile Service Capable Repair
Assessment Level section below, if
applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See Alternate Transportation section in
the FSA Policy Document.

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Pickup & Delivery (PDL)

No

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Claims Preparation and Submission
section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

Yes

See Owner Refunds section below, if
applicable.

Photo Submission

No

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Technical Instructions
• Mobile Repair/Vehicle Pickup & Delivery Record
• Reimbursement Plan
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26P04

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR CAPABLE ASSESSMENT LEVEL
• Customer satisfaction P-type programs are to be performed on impacted vehicles already in for
other service work (either mobile repair or in dealership) and Remote Experience reimbursement
for just this repair is not allowed.
• All Vehicles Affected
- Mobile Reprogramming (MRA1)
OASIS ACTIVATION
OASIS will be activated on April 22, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 22, 2026.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable Powertrain warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
IN-STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs of the PCV system that were
performed prior to receiving this P-program repair.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer. Non-covered repairs, or those judged by Ford to be
excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with PCV system repair or replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For software module replacement:
o If module replacement is required, confirm if a Repair Validation Code (RVC) is
required. Reference PTS / Technical Assistance / Components Requiring a Repair
Validation Code.
o Claiming the MT26P04RR labor operation code does not require an RVC code if no
module replacement is required, however, clock times should be consistent with
vehicle history on PTS.
• For modules not requiring an RVC, use normal diagnostics

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 26P04
•

Administrative Information
Page 2 of 2

For vehicles within new vehicle major emissions component warranty coverage, no
SSSC approval is required, although related damage must be on a separate repair line with
the “Related Damage” radio button checked.
o Ford vehicles – 8 years or 80,000 miles

CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Software Verification Approval Code Requirement: Beginning with Repair Orders (ROs)
opened on or after January 15th, 2025, new FSA software repairs and the first phase of
already launched FSAs will require Software Verification and an approval code provided by
Ford. The approval code will be required when performing software repairs using the FDRS
and IDS. See EFC17526 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26P04
 Customer Concern Code (CCC): E29
 Condition Code (CC): 04
 Causal Part Number: 12A650, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 26P04
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

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Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 26P04
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description

Labor
Operation

Labor Time
Hour(s)

Software Update:
Update software for the PCM module using the FDRS tool. Includes
time to submit for Software Validation Code (SVC).
This labor operation code closes the FSA.

26P04B

0.3

PCM software at the latest level. Time to submit the Software
Validation Code (SVC).
Can not be combined with 26P04B and MT26P04RR.
This labor operation code closes the FSA.

26P04C

0.3

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description
PCM software failed and/or PCM module replacement required.
SSSC approval is not required unless M-Time is exceeded.