MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA, 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO: Mercedes-Benz Dealer Principals, General

Managers, Sales Managers, Service Managers, Parts
Managers, Warranty Administrators and Bookers
RE: Extended Warranty Update
MY03-12 Model 211, 219, R230, 240, 199 (EClass, CLS-Class, SL-Class, Maybach, SLR-Class)
SBC Extended Warranty

FROM: Joe Haller, Department Manager, Warranty

Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
DATE: August 17, 2018

IMPORTANT EXTENDED WARRANTY INFORMATION UPDATE
The warranty on the SBC Hydraulic Unit for MY 2003-2006 Model 211, MY 2006 Model 219, and Model Year 2003-2012 Model 230 was
extended from the original 4 years/50,000 miles to 25 years with no mileage limitation. The SBC Hydraulic Unit extended warranty
applies to all conditions that justify the replacement of the SBC Hydraulic Unit and specific listed components under the standard New
Vehicle Limited Warranty terms and conditions. Please note that the warranty extension now includes: Model Year 2004-2012 Model
240, and Model Year 2005-2009 Model 199 vehicles.
Notes:
1. Always check VMI to determine if a vehicle is covered under the 25 year / unlimited mileage extension.
2. Always close Campaign No. 2005070007 or Campaign No. 2005110001, as applicable, prior to replacing the SBC Hydraulic Unit.
3. Brake fluid changes required as part of the vehicle’s routine maintenance are not covered by the New Vehicle Limited Warranty or
Extended Limited Warranty.
For this SBC extended warranty only, the following damage codes may be claimed for justified repairs for the following specific listed
components:
Damage Code 53 584 - Control Unit SBC
Damage Code 42 392 – Technical Retrofit
Damage Code 43 102 - Hydraulic Unit, Traction System
(Service Threshold Reached Claims Only)
Damage Code 43 A08 - Rpm sensor, left, front axle
Damage Code 43 A09 - Rpm sensor, left, rear axle
Damage Code 43 N08 - Rpm sensor, right, front axle
Damage Code 43 N09 - Rpm sensor, right, rear axle

Damage Code 43 007 - SBC actuation unit
Damage Code 43 102 - Hydraulic unit, traction system
Damage Code 43 158 - Yaw rate sensor
Damage Code 43 159 - Pressure reservoir, hydraulic unit
Damage Code 43 181 - Control unit, traction system
Damage Code 54 311 - Brake light switch
Damage Code 53 584 - Control unit SBC

The following procedure should be followed after any applicable SBC Campaigns have been closed:

EXTENDED WARRANTY NOTIFICATION

August 17, 2018

1. If the SBC Hydraulic Unit or previously listed specific components fail during the extended warranty period, the necessary repairs
will be covered by warranty.
2. If the customer has already paid to have the SBC Hydraulic Unit or the previously listed specific components replaced for a
reason that would be covered under the extension of the original New Vehicle Limited Warranty, he/she may be eligible for
reimbursement of repair costs by presenting adequate documentation as outlined in section 6.24.6 of the Policy and Procedures
Manual.
Repairs Associated to Service Life Checks During Normal Maintenance:
When performing US Service 13, 14 or routine maintenance on a vehicle with SBC, the service life of the SBC Control Unit MUST be
checked. Maintenance sheets provide WIS Document Numbers and it is imperative to follow the procedures when maintenance
services are performed. If, during the Service Life Check, the SDS directs you to program the SBC control unit before proceeding,
you MUST update the software.
Use the following Damage and Operation Codes:
Damage Code 42392 01 – Technical Retrofit (provided on SDS documentation after update)
Operation Code 02-5071 - In Addition To: ASSYST Plus, Software Sensotronic Brake
Control (SBC) Check and Install If Necessary (provided on SDS documentation after update)
If, during the Service Life Check, the SDS states the service life has been reached, then replace the control unit.
Use the following Damage and Operation Codes:
Damage Code 43102 D1 – Hydraulic Unit, Traction System (provided on SDS documentation)
Please code the above warranty claims with the damage and operation coding information in accordance with all current QEC
requirements.
SBC Hydraulic Units found to be functioning properly will be returned and the claim debited in full.

Gregory Gunther, Department Manager, Vehicle Compliance & Analysis

EXTENDED WARRANTY NOTIFICATION

August 17, 2018

Frequently Asked Questions (FAQ’s)
What is the difference between this warranty extension and the previous SBC warranty extension?
This warranty extension covers Model Year 2004-2012 Maybach (240 platform), Model Year 2005-2009 SLR-Class (199 platform) vehicles,
and extends the original warranty coverage from 4 years/50,000 miles to 25 years with no mileage limitation from the vehicle’s original
warranty start date. This warranty extension also covers additional components.
What vehicles are covered?
The following vehicle model and model years are covered:
Model
E-Class
CLS-Class
SL-Class
Maybach
SLR-Class

Model Years
2003-2006
2006
2003-2012
2004-2012
2005-2009

How can I determine whether or not the vehicle is covered by the warranty extension?
Please reference VMI to determine whether or not the vehicle is eligible for coverage under this warranty extension.
Where can repairs be performed?
All repairs performed under this warranty extension should be performed by an authorized Mercedes-Benz dealership.
What does the warranty extension NOT cover?
This extended warranty DOES NOT cover any other SBC/electro-hydraulic brake system components beyond the components listed above,
and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service and Warranty
Information booklet.
A customer has already had repairs performed for their vehicle’s braking system, are they eligible for reimbursement?
The customer may be eligible to receive reimbursement. Please advise the customer to contact their preferred authorized Mercedes-Benz
service center and reference the customer letter regarding the reimbursement process. Note that all requests for reimbursement are subject
to review and approval by MBUSA.
Customer letter states: Reimbursement may be limited to the amount the repair would have cost if completed by an authorized MercedesBenz dealer. The following documentation must be presented to your servicing or closest Mercedes-Benz dealership for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
•

The name and address of the person who paid for the repair.

•

The Vehicle Identification Number (VIN) of the vehicle that was repaired.

•

What problem occurred, what repair was done, when it was done and who repaired it.

•

The total cost of the repair expense that is being claimed.

•

Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).

•

Reimbursement will be paid by a check from your authorized Mercedes-Benz dealer.

Gregory Gunther, Department Manager, Vehicle Compliance & Analysis

EXTENDED WARRANTY NOTIFICATION

August 17, 2018

A customer has had their repairs performed at an independent repair workshop, are they eligible for reimbursement?
Repairs performed by a non-Mercedes-Benz dealership may/might not be reimbursed.
When will this warranty extension begin?
The warranty extension is scheduled to begin August 17, 2018.
When will customer letter mailing for this warranty extension begin?
The warranty extension customer notifications are scheduled to begin mailing on August 24, 2018.

Gregory Gunther, Department Manager, Vehicle Compliance & Analysis

Mercedes-Benz Extended Warranty Coverage Addendum
SBC/ Electrohydraulic Brake system
August, 2018

Dear Mercedes-Benz Owner:
The purpose of this letter is to advise you of additional benefits that Mercedes-Benz is providing to you regarding your vehicle
ownership.
What’s Included
In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our
customers, Mercedes-Benz USA (“MBUSA”) is further extending the warranty on certain components that are part of the
SBC/electro-hydraulic brake system to a total of 25 years and unlimited miles from the vehicle’s original warranty start
date. This addendum to the existing SBC Extended Warranty coverage applies to the vehicle regardless of ownership.
This warranty extension addendum covers the following SBC/electro-hydraulic brake system components:
Hydraulic control unit, hydraulic pump, pressure reservoir, brake operating unit, front and rear wheel speed sensors, brake lamp
switch, and the yaw rate sensor. The following vehicles are included:
Model
E-Class
CLS-Class
SL-Class

Model Years
MY2003 – 2006
MY2006
MY2003 – 2012

Model
Maybach
SLR-Class

Model Years
MY2004 - 2012
MY2005 - 2009

Any repairs under this warranty extension should be performed by an authorized Mercedes-Benz dealership. This
extended warranty does not cover any other SBC/electro-hydraulic brake system components beyond the ones mentioned
above, and standard warranty terms apply, including the exclusions with respect to extra expenses, as identified in the Service
and Warranty Information booklet. If failure of any other SBC/electro-hydraulic brake system component other than the
aforementioned parts causes the SBC/electro-hydraulic brake system to become inoperative beyond the vehicle’s basic
warranty of 4 years/50,000 miles, the associated repair will not be covered and will remain your responsibility.
What if I already paid for a repair?
If your vehicle has exceeded the original New Vehicle Limited Warranty’s mileage period, and you have already paid to have any
of the aforementioned components repaired, you may be eligible to receive reimbursement under this warranty extension.
Reimbursement for your replacement costs may be obtained by presenting adequate documentation of those expenses to an
authorized Mercedes-Benz dealer (see the details on the reverse side of this letter). All requests for reimbursement are subject
to review and approval by MBUSA. Requests for reimbursement may include expenses for Mercedes-Benz replacement parts,
labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized
Mercedes-Benz dealer. Repairs performed by a non-Mercedes-Benz dealership may/might not be reimbursed.
Please contact your authorized Mercedes-Benz dealership for assistance or additional information (or visit www.mbusa.com). If
your dealer is unable to remedy your situation please contact us at 1-800-367-6372.
Please apply the enclosed warranty extension addendum to the inside back cover of your vehicle’s Service and
Warranty Information Booklet for future reference if necessary, as well as a copy of this letter.
We hope you are enjoying your Mercedes-Benz vehicle and we apologize for any inconvenience you may have experienced.

Reimbursement to Customers for Valid Repairs Performed Prior to Receipt of this letter
If you have already paid to have any of the included components replaced, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes.
Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz
dealer.
The following documentation must be presented to your servicing or closest Mercedes-Benz dealership for reimbursement.
Original or clear copy of all receipts, invoices and/or repair orders that show:
•

The name and address of the person who paid for the repair.

•

The Vehicle Identification Number (VIN) of the vehicle that was repaired.

•

What problem occurred, what repair was done, when it was done and who repaired it.

•

The total cost of the repair expense that is being claimed.

•

Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).

•

Reimbursement will be paid by a check from your authorized Mercedes-Benz dealer.