News Channel Update |

Warranty

TO: Mercedes-Benz Dealer Principals, General Managers,

Sales Managers, Service Managers, Parts Managers

RE: Extended Warranty –

Automatic Transmission Leak
MY16 AMG GT (190 Platform) Stand alone and
Related to SC 2017010006

Joe Haller, Department Manager – Warranty,
Gregory Gunther - Department Manager, Vehicle
Compliance and Analysis, Engineering Services
FROM:

DATE: April 2, 2021

IMPORTANT EXTENDED WARRANTY INFORMATION
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has extended the warranty on the transmission from
the original New Vehicle Limited Warranty of 4 years/50,000 miles to 8 years/unlimited miles on certain Model Year (“MY”) 2016
AMG GT (190 Platform) vehicles.
This warranty extension includes the automatic transmission which may leak due to a potential misalignment of the radial shaft
seal.
This extended limited warranty applies to all aforementioned conditions that necessitate the servicing and or replacement of the
automatic transmission under the standard warranty terms and conditions. The extended warranty is applicable to the following
vehicles:
Model
AMG GT

Model Years
2016

Baum
190.378

Sales Designation
AMG GT S

Please be advised that all automatic transmissions found to be leaking will be replaced The following damage codes and parts
can only be claimed for the replacement of the automatic transmission:
Damage Code:

27 03E04

Parts:

A 190 260 06 00 Transmission
A 190 260 05 00 Transmission

IMPORTANT:
This Extended Waranty is related to service campaign 2017010006 - Check Automatic Transmission for Leaks, Replace if
Necessary. If the vehicle is affected by the service campaign, the service campaign must be completed before this Extended
Waranty can be claimed.
Always check VMI to determine if a vehicle is covered under the 8 years/unlimited miles.
Please check the VIN in NetStar/VMI before scheduling an appointment for the repair. Applicable vehicles will be visible in
NetStar/VMI on April 2,2021
Approximately two weeks after the distribution of this NCU, a letter will be distributed to owners notifying them of the warranty
extension. If customers have already paid to have a repair related to the conditions specified above, they may be eligible for
reimbursement. Please advise the customer to follow the instructions detailed below (also included in a copy of the customer
letter).

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Warranty

Reimbursement to Customers for Valid Repairs Performed Prior to Warranty Extension
Customers who have already paid to have any of the included components replaced may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes.
Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Mercedes-Benz dealer.
The following documentation must be presented to the servicing or closest Mercedes-Benz dealership for reimbursement:
Original or clear copy of all receipts, invoices and/or repair orders that show:
• The name and address of the person who paid for the repair.
• The Vehicle Identification Number (VIN) of the vehicle that was repaired.
• What problem occurred, what repair was done, when it was done and who repaired it.
• Only Mercedes-Benz replacement parts were used for the repair.
• Fault Code (DTCs) information belonging to this Warranty Extension, if applicable.
• The total cost of the repair expense that is being claimed.
• Proof of payment of repair (copy of front and back of cancelled check, or copy of credit card receipt).
• Reimbursement will be paid by a check from an authorized Mercedes-Benz dealer.
Should you have any questions or concerns, please do not hesitate to open Warranty Services case online.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600