NHTSA ID Number: 11031577
Manufacturer Communication Number: B650926
TSB/Document Date: 2026-04-27
Summary
The customer reports that the Intelligent Personal Assistant (IPA) does not respond to the "Hey BMW
" wakeup word, or to the push-to-talk (aka voice activation) button on the steering wheel. Also, various voice commands are possibly not correctly executed.
4/19/26, 3:51 AM
65 09 26_INTELLIGENT PERSONAL ASSISTANT DOES NOT FUNCTION AFTER 25-11 – HU-H6
SIB 65 09 26
INTELLIGENT PERSONAL ASSISTANT DOES NOT FUNCTION AFTER 25-11 – HU-H6
2026-04-06
☒
☐
THIS REPAIR IS MOBILE FRIENDLY
THIS REPAIR IS REMOTE SOFTWARE UPGRADE (RSU) FRIENDLY
MODEL
E-Series
F74
G45
U10
U11
Model Description
2 Series Coupe
X3 Sports Activity Vehicle
X2 Sports Activity Coupe
X1 Sports Activity Vehicle
Affected Option Code
With HU-H6
SITUATION
The customer reports that the Intelligent Personal Assistant (IPA) does not respond to the "Hey BMW" wakeup word, or to the push-to-talk (aka voice activation) button on the steering wheel. Also, various voice
commands are possibly not correctly executed.
CAUSE
The Voice Assistant app in the head unit (HU-H6) does not update to a compatible version when the vehicle
is programmed to I-level …25-11-520.
CORRECTION
Update the Voice Assistant app in the head unit (HU-H6) to one that is compatible to I-level …25-11-520.
PROCEDURE
An issue may occur when the HU-H6 is updated to I-level …25-11-520, where the Voice Assistant app in the
vehicle does not update past the 25-07 version. This can cause a compatibility issue in the head unit.
In the event of this issue occurring, first check to see if the HU-H6 has been recently replaced, AND if the
issues started occurring since the replacement of the HU-H6.
1. If the HU-H6 was previously replaced, check to see whether the full 128 GB of available memory is displayed in the
“Memory” app. Follow SI B65 07 26 for further steps.
2. If the HU-H6 has NOT been replaced previously, proceed with the following steps.
a. Update the voice assistant app via the ConnectedDrive Store.
b. Change the active BMW ID to the GUEST profile (remain in this mode for at least 1 minute).
Then change back to the desired BMW ID.
c. If the fault is still present, perform a head unit reset by pressing the volume button for 70
seconds.
d. Delete user data via the following path:
i. “Memory app”
ii. “Apps”
iii. “Voice assistant app”
iv. “Delete user data”
e. Then press the “microphone” button on the multifunction steering wheel to initiate the Language
Package download.
© 2026 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED
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4/19/26, 3:51 AM
65 09 26_INTELLIGENT PERSONAL ASSISTANT DOES NOT FUNCTION AFTER 25-11 – HU-H6
CLAIM INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Defect Code:
6512751500
Speech processing Permanent malfunction
Diagnosis
Labor
Operation
65 12 300*
Or:
65 12 300*
Description
Labor Allowance
Checking head unit for function (Main work)
3 WT FRU Max.
Checking head unit for function (Plusposition work)
2 WT FRU Max.
Description
Labor Allowance
Diagnosis Worktime Flat Rate (Main work)
3 FRU
Diagnosis Worktime Flat Rate (Plusposition work)
2 FRU
Or:
Labor
Operation
00 58 000
Or:
00 58 500*
If you are using a Main labor operation code for another repair, then only claim the work time allowance that
applies to the Plusposition type labor operation.
And, with the diagnosis above that applies to your center together with the work below.
Repair
Labor Operation
65 99 000
Description
Delete user data in the Memory app
Labor Allowance
1 FRU
Work time labor operation code 65 99 000 is not considered a Main labor operation.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
© 2026 BMW OF NORTH AMERICA, LLC. ALL RIGHTS RESERVED
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TSB/Document ID: B650926
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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