Dealer Notification
Warranty Extension Z07: Inoperative Horn Assembly Replacement
April 17, 2026
Document Topic
• Technical Service Bulletin (TSB) 26-BE-010H posted on HMA Tech Info

Date
04/17/2026

Warranty Extension Description
Some vehicles may have an inoperable horn that may be caused by foreign substances causing internal parts to oxidize.
Hyundai is extending the warranty coverage for the horn replacement under this condition to 10 years or 120,000 miles
from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent
owners.
If a horn needs to be replaced, follow the instructions within this TSB to install the latest design.
Please note that any vehicles under 10 years/120,000 miles are covered by this TSB, even if vehicle is within original
warranty of 5 years/60,000 miles.

Affected Vehicles
•
•
•

2021-2023MY Kona (OS) produced 01/26/2021 - 08/17/2023
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KM8”
2021-2023MY Kona Electric (OS EV) produced 01/26/2021 - 07/26/2023
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KM8”
2022-2023MY Kona N (OS N) produced 10/05/2021 - 04/25/2023
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KM8”

Repair Information
Confirm the horn is inoperable and follow the service procedure outlined in TSB 26-BE-010H (or latest version) to replace
the horn.
• Recommend Technician Level/Requirement: Hyundai Certified (or higher)

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the vehicle
that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or
Rideshare should be provided.

Other Notes/Recommendations
•
•
•
•
•

If a customer arrives at the dealer with no appointment scheduled, it is recommended for the dealer to offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure any appropriate parts, supplies, tools, and equipment
(if applicable) are on hand to perform any related repairs.
Please note that this is a warranty extension. The customer’s concern of an inoperable horn must be verified
before proceeding with any repairs.
Always inquire if the customer will have time for an additional service to be performed if they were originally
scheduled for a different service.
Be honest with customers regarding wait times. Update the customer if the original estimated wait time is
exceeded.
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Parts Information
•
•

Refer to TSB 26-BE-010H (or latest version) for the latest parts information.
These parts will require a VIN before ordering.
o Part Number 96611-J9500QQH (Horn Assembly - Low)
o Part Number 96621-I3000QQH (Horn Assembly – High)

Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended period of 18 years/unlimited mileage, submit as a campaign
claim type. Do not submit as warranty.
• Per TSB 26-BE-010H (or latest version)
o Labor:
▪ 0.4 or 0.5 M/H for Horn Assembly Replacement (depending on model)
o Parts:
▪ Horn Assembly – High Pitch (QTY: 1) – Kona N ONLY
▪ Horn Assembly – Low Pitch (QTY: 1) – For all models
o Digital Documentation:
▪ Claims are subject to review after submission. Please note a picture of the horn in its horizontal
position (either LH or RH) is required. If it found that the picture is not consistent with the TSB,
claim is subject to debit.

Best Practice Checklist
•

Reservation: Has WebDCS been checked for additional campaigns or recalls?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and addressed.

•

Readiness: Are all parts, tools, and equipment on-hand and ready to perform the repair procedure?
 Yes
 No – Please ensure the necessary parts, tools, and equipment are on hand before any repair work.

•

Reception: Has the customer provided their authorization to perform repairs?
 Yes
 No – Customers must be consulted and provide approval before proceeding with any repairs on their
vehicle.
➢ Has the customer been informed of the expected repair duration and a timeframe for status updates?
 Yes
 No – Customers are to be informed of estimated repair duration and pick-up times after repairs are
completed.
➢ Has the customer been offered alternative transportation?
 Yes
 No - Customers should be offered alternative transportation if their vehicle needs to be kept overnight. In
addition, a SRC may be required based on the service procedure duration and any other additional work
on the vehicle that may need to be addressed during customer’s visit.

•

Repair: Does the Technician meet the recommended training requirements to complete this campaign?
 Yes
 No – Please reference the “Remedy Information” section on page 1 and ensure a qualified technician
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performs the service procedure.
•

Return: Ensure the customer’s contact information is up-to-date for follow-up conversations regarding their
vehicle’s status.
 Yes
 No – Please ensure the customer’s latest information is accurately recorded in order to provide future
updates.

Anticipated FAQs
Q1: What is the issue?
A1: Some vehicles may have an inoperable horn that may be caused by water intrusion through the ventilation hole.
.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• 2021-2023MY Kona (OS) produced 01/26/2021 - 08/17/2023
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KM8”
• 2021-2023MY Kona Electric (OS EV) produced 01/26/2021 - 07/26/2023
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KM8”
• 2022-2023MY Kona N (OS N) produced 10/05/2021 - 04/25/2023
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KM8”
Q3: What will be done by the dealer if the vehicle is eligible for the warranty extension?
A3: The dealer will confirm the customer’s concern & replacement of the horn assembly replacement will be offered at no
cost to the customer if the condition(s) covered by the warranty extension are confirmed.
Q4: When will affected customer(s) be notified of this warranty extension?
A4: Owners of the subject vehicles are expected to be notified via First Class Mail in May 2026.

Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this important
matter and the continued commitment to our Hyundai customers.

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Key Contact Information

.

Dealer Support
Parts
Special Service Tools

Contact Information

[email protected]
1-800-545-4515
[email protected]
1-855-763-9199

Techline

1‐800‐325‐6604

Warranty HELP Line
Warranty Prior Approval (PA)
Center

1‐877‐446‐2922
[email protected]

Xtime Technical Support

[email protected]
1-866-984-6355

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

https://serviceconnect.support.cdk.com/

Customer Support
Hyundai Customer Care Center
(Recall / Campaign Questions)
Hyundai Recall / Campaign
Website

Contact Information
1‐855‐671‐3059
www.hyundaiusa.com/recall

Hyundai Customer Care Center

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Description
Parts ordering hotline
For ordering SST parts
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai
Dealers
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Description
Customer questions or concerns related to
recall or service campaigns
Updated information related to the specific
recall or service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance

Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) Recall Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN
Listing
Recall Campaign Website
NHTSA Website

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care
Scheduling
1. Log into Xtime
2. Under the menu at the top left, select "Configure"
3. Under the dealership tab, select "Email Communication"
4. Slide the toggle to "Advanced"
5. Populate as many emails as desired in the "Parts Desk Email Field"
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service
Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov

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Appendix
Document Topic
• Technical Service Bulletin (TSB) 26-BE-010H posted on HMA Tech Info

5

Date
04/17/2026