repaired prior to sale to the
first purchaser with a steering
gear remanufactured by R.H.
Sheppard. This
remanufactured gear comes
with the standard factory
warranty. Refer to the
Warranty Agreement for
details.”

Ay caution

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Dealers could be held liable
for violations of Consumer
Protection Laws if the
presence of remanufactured
parts on new vehicles is not
clearly and conspicuously
disclosed to the customer at
the time of sale.

¢ This Disclosure Form
MUST be given to the
purchaser of NEW
vehicles repaired before
purchase.

e Attach a copy of the
Disclosure Form to the
warranty claim for
repair.

Federal Law

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or
noncompliance has been corrected.

Warranty

Starting on 08/02/2022, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:

¢ 0.3 hours to complete the following:
© Inspect Steering Gear Serial Numbers
© Check the steering gear serial number using the Sheppard Steering Gear Classification Tool.
°o Enter both “Good”, “Suspect”, (or "Out of Date Range") steering gear serial numbers into
the Serial Number Tracking Form.
© Touch-up paint on “Good” or "Out of Date Range" steering gears if necessary.

e Recommended repairs apply to inspection only

NOTE

Failure to complete the Serial
Number Tracking Form for
each chassis inspected could
result in the recommended
repair being charged back to
the dealer.

e For serial numbers that return “Good” or "Out of Date Range" file under Recommended Repair
Code 22PBEA. Includes time for touch-up paint of exposed serial numbers on “Good” or "Out of

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Date Range" steering gears if necessary. No further action is required on “Good” steering gears.

e File a long form claim for touch-up paint as necessary.

e For serial numbers that return “Suspect” file under Recommended Repair Code 22PBEB. This will
result in E22PB appearing and showing “Complete” in SIR. The 22PBE Recall will stay open until

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3/2/26, 2:51 PM Federal Recall Bulletin
repairs are completed.

e Inspection claims will only be paid once per chassis. Subsequent claims will be accepted for
repairs only.

e 2.0 hours to complete the following per bulletin procedures:

Look up and order consumable parts from ECAT for each chassis to be repaired
Replace the steering gear

Set the relief plungers

Bleed the power steering system

Touch-up paint exposed mounting hardware

o 000 0

e 0.5 hours to check alignment.
e 0.2 hours to calibrate the steering angle sensor using Bendix ACOM Pro. (if equipped)

© File along form claim to include parts replaced during installation. See parts section for
authorized additional parts.
© New vehicles that are repaired before purchase MUST be given a disclosure form. Attach a
copy of the disclosure form to the repair claim.
© File an additional claim for extraordinary circumstances. A recommended repair for standard
labor must be filed first. Recommended repair CU number must be included in repair story of
additional claim.
© Return suspect steering gears to R.H. Sheppard
=" Contact PNG Logistics at 877-764-9441 for shipping instructions
= Ship the suspect gear to:

Sheppard Recall

ATTN: {use steering gear serial number}
300 N. Forney Ave.

Hanover, PA 17331

e Place a copy of the claim with the returned gear.
e Canadian Dealers: If Necessary, use the supplier's Tax ID 66-0428542

e File an additional claim for extraordinary circumstances. A recommended repair for standard labor
must be filed first.

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3/2/26, 2:51 PM

e File the claim within 14 days in accordance with the Warranty Policy.

PRWS CLAIM CODING

Campaign|22PBE |Campaign Safety
Code: Type Recall
Claim Truck Repair Type |Proactive
Category:
Customer |128 Causal Code |62
Concern
Code
Corrective |06 Responsibility |CampSupp
Action Code:
Code
Failure 015-003- | Causal Part Refer to
Location |061 ECAT for
chassis-
specific
part
numbers
Supplier {15310AA|SRT Code B15-010
Code 0.3 hrs
Inspect
Steering
Gear
Serial
Number
per bulletin
procedures
B15-011
2.0 hrs
Look up
parts in
ECAT,
Replace
the
steering
gear, set
plungers,

Federal Recall Bulletin

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bleed
steering
system

B11-002

0.5 hrs

Steering
Alignment
per bulletin
procedures

B13-224
0.2 hrs
Calibrate
steering
angle
sensor
using
Bendix
ACOM, per
bulletin
procedure

Procedure

A WARNING!

Repair or maintenance
procedures may pose a safety
risk in limited circumstances.
You must read all procedure
steps before performing any
work and follow all dealership
safety procedures or
precautions. Failure to comply
may result in death, personal
injury, or property damage.

Affected Chassis must be inspected to determine steering gear serial number using the attached

Federal Recall Bulletin

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9/15
3/2/26, 2:51 PM Federal Recall Bulletin

attached procedure

NOTE

Only primary (master)
steering gears are affected by
this recall. Secondary (slave)
gears do not need to be
inspected.

Follow the Replacement Procedures for steering gear replacement. Refer to Sheppard documentation for
installation, bleeding, and setting plungers.

Please do not print the procedure document. Hyperlinks in the procedures connect to online documents
that MUST be followed.

Parts

Follow the steps below to request replacement steering gears for affected vehicles.

Touch-up paint — used for touch-up of “Good” and “Out of Date Range” steering gears after inspection.
Use long form claim for paint materials on “Good” and “Out of Date Range” steering gears.

Touch-up paint for GOOD
steering gears

. Part as
Quantity Number Description
As
needed Spray Paint
for touch (Black or

Locally ;
up of Matching

Sourced ;
exposed Chassis
serial Color)
numbers

The following parts are authorized for steering gear replacement. Specific part numbers and quantity are
available in ECAT for each chassis. Include specific part numbers and quantities in long form claim for

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steering gear replacement. Refer to the Replacement Procedures for parts that must be replaced.

Authorized Parts

Federal Recall Bulletin

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. Part as
Quantity Number Description
4-5 See EcAT |Mounting

Nut
Mounting
Bolt
4-5 See ECAT | (different
lengths
used)
HWC06510} Hex Bolt
1 (pack of (steering
25) shaft clamp)
HWC02294) Hex Bolt
1 (pack of (steering
25) shaft clamp)
Power
J37-1005 |Steering
1 (See ECAT |Filter — 2qt
if different) |Reservoir,
spin-on filter
22617-
12WHD O-rings for
) of |hydraulic
2-4 fittings
or (majority
are %” Viton
Locally O-rings)
Sourced
W65-1009- Cotter Pin
038 (drag link) —
2 required
1or2 or on dual
steering
Locally gear
Sourced vehicles
1 Tube clamp
16700033 (Hydraulic
(Oetiker) | Return)
(pack of 5)
or
M16-1043-

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3/2/26, 2:51 PM

. Part gs
Quantity Number Description
012 (Worm
Drive)
or
Locally
Sourced
221854-
483C
(Canada)
Power
4-2 aal 226502- Steering
-2£gal |721 (US) Fluid
or (drain/fill)
Locally
Sourced
See ECAT |Pitman arm
for retainer and
1 individual |lock washer
retainer (if
PN) damaged)
As Locally anne
needed |Sourced P .
arm retainer
As Locally Cable ties
as needed
needed |Sourced
for hoses
Paint — for
touch up of
exposed
hardware
AS Locally after .
installation
needed |Sourced .
of steering
gear or
custom
color
matching

After verifying via Sheppard Steering Gear Classification Tool that you have a suspect part, open a

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Federal Recall Bulletin

12/15
3/2/26, 2:51 PM Federal Recall Bulletin
TCS365 Technical Assistance case for further approval.

NOTE

TCS365 cases MUST be
opened EXACTLY as shown
below.

Any missing or incorrect
entry may result in the
wrong steering gear

part number ordered and
claim being denied.

1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select Vehicle Support - Technical Assistance.

3. Case Type: Chassis Support

4. Case Category: General Questions.

5. Subject: 22PBE

6. Area of Concern: Steering

If you have not already done so: Check the steering gear serial number using the Sheppard
Steering Gear Classification Tool.

7. In the Details section, include:

° Steering Gear Serial Number

© Sheppard Steering Gear Classification Tool results

o Part number shown on Sheppard Classification Tool results
8. Submit the case.

Technical Assistance will review your case details and respond with whether you are approved to order
parts or denied.

If denied, unit may be released to the customer with no further repair necessary. No further action from
the dealer is needed.

If approved by Technical Assistance to order parts, open a separate TCS365 case to place an order.

|| NOTE

!'!IDO NOT PROCEED PAST
THIS POINT UNTIL
NOTIFIED VIA TCS365!!

*Dealers are not placing orders for parts themselves - orders will be placed by PACCAR Parts

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Customer Service, via TCS365 cases only. The part number ordered by TCS will end in 'Y'.

Do NOT order new or reman steering gear part number.
*It is required to include the Technical Assistance case # in the Place an Order case.

1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select Order Support — Order Inquiry.
3. Type: Place an Order
4. Case Category: Campaign
5. Enter the following in the Subject line:
© Campaign number: 22PBE
© The Technical Assistance case # that has the approval from Technical Assistance — Your
order will be placed with this information.
o Example: 22PBE case 05112345
. Click the RH Sheppard Recall drop down menu and select Yes. This will ensure your case gets
sent to the correct department.
. In the Campaign Name field, input the recall number 22PBE.
. Other required fields when opening a Place an Order case:
° Vehicle Chassis # - Your order will be placed with this information.
Shipping method: Best Way Ground (BWG)
Part #
Dealer PO #
Order Type: Emergency — EM (US) or E1 (Canada)
No drop ship orders accepted. All parts will ship directly to the dealer location that opened
the case.
9. Submit the case

oO

CON

oO 0 0 0

Once a Place an Order case has been submitted, PPD Customer Service will review the details and
place the order on behalf of the dealer.

Once the order is placed, the dealer will receive an email confirmation with the order # and the parts that
have been ordered.

Shipping and tracking information can be found in Quicknet.

Links
22PBE Chassis List

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Inspection Procedure - Revision D 12/12/25

Sheppard Steering Gear Classification Tool

PB Serial Number Tracking Form

Replacement Procedures Rev B 09/12/22

Disclosure Form

US Customer Letter

Authored by D. Cook

Revision History

03/02/2026: The Parts section has been updated with revised steps for opening a TCS365 Order Support
— Order Inquiry case.

12/12/2025: The Inspection Procedure has been updated to include the new email and phone number for
assistance.

09/12/2022: Phase 3 — Repair procedures added. Inspection procedures updated to define “Out of Date
Range”.

08/30/2022: Procedure document updated. Broken links were removed and paint removal methods were
clarified.

08/26/2022: Phase 2 - Ordering process for replacement steering gears added.

08/22/2022: Procedures updated to remove the picture & marking requirement and shortened Serial
Number Tracking Form. Warranty Quick Claims explanation expanded.

08/18/2022: Phase 1 - Interim Bulletin converted to Inspection and Data Collection Only.

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