NHTSA ID Number: 11030916
Manufacturer Communication Number: 22KWE/PBE
TSB/Document Date: 2026-04-07
Summary
Sheppard Recall Order Process Update - The Parts section has been updated with revised steps for opening a TCS365 Order Support – Order Inquiry case.
Spray Paint
As Locally eran oF
needed |Sourced . g
chassis
Color)
The following parts are authorized for steering gear replacement. Specific part numbers and quantities
are available in ECAT for each chassis. Include specific part numbers and quantities in long form claim
for steering gear replacement. Refer to the Replacement Procedures for parts that must be replaced.
Add a non-PACCAR part line item for $19 and list the part number as miscellaneous (this is for a
handling fee).
Steering Gear orders will be processed by PPD through TCS365 using the procedures below.
All other necessary replacement parts (authorized parts) must be ordered separately using standard
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ordering procedures.
Authorized Parts
. Part igs
Quantity Number Description
See ECAT
and cross- |Mounting
4-5
reference |Nut
below
See ECAT Mounting
nd Cr Bolt
4-5 a oss (different
Reference
lengths
below
used)
HWC06510] Hex Bolt
1 (pack of (steering
25) shaft clamp)
HWC02294) Hex Bolt
1 (pack of (steering
25) shaft clamp)
Power
J37-1005 |Steering
1 (See ECAT |Filter — 2qt
if different) |Reservoir,
spin-on filter
22617-
12WHD O-rings for
(pack of | hydraulic
10) fittings
2-4 ~
or (majority
are %” Viton
Locally |O-rings)
Sourced
W65-1009- Cotter Pin
038 (drag link) —
2 required
1or2 or on dual
steering
Locally gear
Sourced —_| vehicles
1 Tube clamp
16700033 (Hydraulic
(Oetiker) Return)
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. Part wg
Quantity Number Description
(pack of 5)
or
M16-1043-
012 (Worm
Drive)
or
Locally
Sourced
221854-
483C
(Canada)
Power
4-2 aal 226502- Steering
-2£gal |721 (US) Fluid
or (drain/fill)
Locally
Sourced
See ECAT |Pitman arm
for retainer and
1 individual |lock washer
retainer (if
PN) damaged)
As Locally ane
needed |Sourced P .
arm retainer
Cable ties
for T170,
AS Locally T270, 1370,
needed |Sourced and
T440/470
hoses
As Locally Paint — for
needed |Sourced touch-up of
exposed
hardware
after
installation
of steering
gear or
custom
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P
Quantity Nuaber Description
color
matching
Mounting Hardware for KW chassis:
1. Compare the Steering Gear BOM mounting hardware PN in ECAT with the "Old Fastener
PN" shown in the table below.
° If the ECAT PN IS on the table, order the "New Fastener PN".
Why? Fasteners listed in the cross-reference table are Tension Control (TC) type that
cannot be installed by a dealer.
© If the ECAT PN IS NOT on the table, order the fastener PN shown in ECAT.
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2. Replace all mounting hardware with new.
Mounting Hardware Cross-Reference
Old Old New New
Fastener| Fastener |Fastener| Fastener
PN Description PN Description
W34- Bolt, TC, |W34- BOLT-
1047- M16x80 [1160-080 FINISHED
080MG x “we THEX, 80
W34- Bolt, TC, |W34- BOLT-
1047- M16x90 {1160-090 FINISHED
090MG x “~Y" THEX, 90
W34- Bolt, TC, |W34- BOLT-
1047- M16x100 [1160-100 FINISHED
100MG x “1 HEX, 100
W34- Bolt, TC, |W34- BOLT-
1047- M16x110 |1160-110 FINISHED
110MG x “'™* THEX, 110
W34- Bolt, TC, |W34- BOLT-
1047- M16x120 |1160-120 FINISHED
120MG x ~T*' |IHEX, 120
W34- Bolt, TC, |W34- BOLT-
1047- M16 x130 [1160-130 FINISHED
130MG x “'Y" HEX, 130
W34- Bolt, TC, |W34- BOLT-
1047- M16x140 |1160-140 FINISHED
140MG x 71’ HEX, 140
W34- Bolt, TC, |W34- BOLT-
1047- M16 x 150 |1160-150 FINISHED
150MG x ~TS\' HEX, 150
W34- Bolt, TC, |W34- BOLT-
1047- M16x190 |1160-190 FINISHED
190MG x “TS HEX, 190
W34- Bolt, TC, |W34- BOLT-
1047- Im16x210 {1160-210 |" INISHED
210MG x “4'\ HEX, 210
W34- Nut, TC, W20- Nut, Hex,
1145- |e 1028- tok
16B eric 016 OCKING
After verifying via Sheppard Steering Gear Classification Tool that you have a suspect part, open a
Federal Recall Bulletin
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TCS365 Technical Assistance case for further approval.
|| NOTE
TCS365 cases MUST be
opened EXACTLY as shown
below. Any missing or
incorrect information will
result in parts orders being
delayed or canceled.
1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select Vehicle Support - Technical Assistance.
3. Case Type: Chassis Support
4. Case Category: General Questions.
5. Subject: 22KWE
6. Area of Concern: Steering
° If you have not already done so: Check the steering gear serial number using the Sheppard
Steering Gear Classification Tool.
7. In the Details section, include:
© Steering Gear Serial Number
© Sheppard Steering Gear Classification Tool results
o Part number shown on Sheppard Classification Tool results
8. Submit the case.
Technical Assistance will review your case details and respond with whether you are approved to order
parts or denied.
If denied, unit may be released to the customer with no further repair necessary. No further action from
the dealer is needed.
If approved by Technical Assistance to order parts, open a separate TCS365 case to place an order.
NOTE
!'!IDO NOT PROCEED PAST
THIS POINT UNTIL
NOTIFIED VIA TCS365!!
*Dealers are not placing orders for replacement steering gears themselves - orders will be placed
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by Paccar Parts Customer Service, via TCS365 cases only.
Authorized replacement parts must be ordered separately using normal ordering procedures.
*It is required to include the Technical Assistance case # in the Place an Order case.
1. Open TCS365 in Google Chrome or Microsoft Edge.
2. Select Order Support — Order Inquiry.
3. Type: Place an Order
4. Case Category: Campaign
5. Enter the following in the Subject line:
© Campaign Number: 22KWE
© The Technical Assistance case # that has the approval from Technical Assistance — Your
order will be placed with this information.
o Example: 22KWE case 05112345
. Click the RH Sheppard Recall drop down menu and select Yes. This will ensure your case gets
sent to the correct department.
. In the Campaign Name field, input the recall number 22KWE.
. Other required fields when opening a Place an Order case:
° Vehicle Chassis # - Your order will be placed with this information.
Shipping method: Best Way Ground (BWG)
Part #
Dealer PO #
Order Type: Emergency — EM (US) or E1 (Canada)
No drop ship orders accepted. All parts will ship directly to the dealer location that opened
the case.
9. Submit the case
fo)
CON
o O00 0 0
Once a Place an Order case has been submitted, PPD Customer Service will review the details and
place the order on behalf of the dealer.
Once the order is placed, the dealer will receive an email confirmation with the order # and the parts that
have been ordered.
Shipping and tracking information can be found in Quicknet.
Links
Chassis List
Inspection Procedure - Revision D 12/12/25
Sheppard Steering Gear Classification Tool
Serial Number Tracking Form
Replacement Procedures Rev B 09/13/22
Disclosure Form
US Customer Letter
Canada Customer Letter
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Authored by: JB3
Revision History
03/02/2026: The Parts section has been updated with revised steps for opening a TCS365 Order Support
— Order Inquiry case.
12/12/2025: The Inspection Procedure has been updated to include the new email and phone number for
assistance.
12/11/2023: Claim filing part number clarified
01/17/2023: Dealer handling fee added to authorized parts list to cover automatically applied freight
charges.
09/29/2022: Updated mounting hardware cross-reference table and clarified hardware replacement
requirements.
09/20/2022: Links to customer letters added.
09/12/2022: Phase 3 — Repair procedures added. Inspection procedures updated to define “Out of Date
Range”.
08/30/2022: Procedure document updated. Broken links removed and paint removal methods clarified.
08/26/2022: Phase 2 - Ordering process for replacement steering gears added.
08/22/2022: Procedures updated. Warranty Quick Claims explanation expanded.
08/18/2022: Interim Bulletin converted to Inspection and Data Collection Only.
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22PBE: Sheppard Steering Gear Incorrectly Assembled
7? Edit © Clone
Number
22PBE / 22V547 / 2022-410
Supplier
R. H. Sheppard Co., Inc.
Description
22PBE: Sheppard Steering Gear Incorrectly Assembled
Date
8/2/2022
What's New
2026-03-02: The Parts section has been updated with revised steps for opening a TCS365 Order
Support - Order Inquiry case.
2023-11-17: Please ensure the correct part ordering procedure is being followed.
2022-09-12: !!! ALWAYS USE LATEST VERSION !!! - Due to the fluid nature of this situation, this
bulletin will be updated frequently. - Updated .
Safety Recall — Certain steering gears may have been assembled incorrectly, causing the gear to
fracture. This can cause a loss of steering control, increasing the risk of a crash. Steering gear
serial numbers must be inspected to determine "Suspect" gears. This Phase 3 release is for
inspection, ordering replacement steering gears, and replacement of the steering gear. Repair
procedures have been added. However, repair parts may have long lead times due to supply chain
issues.
Introduction
Peterbilt Motors has determined that a defect, which relates to motor vehicle safety, exists in certain
Model Year 2022-2023 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579, and New Model
579 chassis built from 06/01/2021 through 06/16/2022. The steering gear may have been incorrectly
assembled, which could cause the steering gear to fracture, resulting in loss of steering control and
increased risk of a crash.
Some steering gears were assembled with fewer than the required number of recirculating balls which
can lead to a fracture in the steering gear worm shaft and loss of vehicle steering.
Steering gears with fewer than the required number of recirculating balls may bind when loads are
applied. In some cases, the balls may align on the same side of the gear's worm shaft and concentrated
loads may cause the gear's internal parts to fracture resulting in loss of vehicle steering. Loss of steering
increases the likelihood of a crash. No audible or visual warning is available.
Situation
23,863 (22.514 US and 1,349 CAN) Model Year 2022-2023 325, 330, 337, 348, 365, 367, 389, 520, 536,
537, 548, 567, 579, and New Model 579 chassis built from 06/16/2021 through 06/02/2022 with suspect
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Federal Recall Bulletin
steering gears.
Refer to the attached chassis list to identify which vehicles require inspection to determine if they contain
a suspect steering gear.
Resolution
Safety Recall
Phase 1: Inspection and data collection only (released 8/18/22)
Phase 2: Inspection and Data collection and ordering replacement steering gears. (released
8/26/22)
Phase 3: Inspection/Data Collection, ordering replacement steering gears, and replacement
of steering gear. (Released 09/12/22)
Inspect all chassis affected that enter your dealership, even if the customer has no issue with the
chassis.
Review the attached chassis list for your dealer code and schedule your customer(s) for inspection
if their chassis is on the list.
Review SIR for Campaign Codes 22PBE or E22PB prior to performing this repair. See below for
service actions.
Inspect steering gear serial numbers using the attached procedure. ONCE YOU HAVE
Confirm with the customer that your dealership will be the repairing location before ordering parts.
© Customers may coordinate repairs at a different dealer than the one that performed the
inspection.
Prepare an inventory of required consumable parts from ECAT and confirm all parts have arrived
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before scheduling the chassis for repair. See attached procedures for details.
e Follow steps in Parts section to request replacement steering gears for affected vehicles.
SIR Campaign Codes and Service Actions
Vehicle Action
22PBE E22PB Status Required
Inspect
a Not (Follow
OPEN Not Visible Inspected |22PBE
Procedures)
Inspection |DO NOT
OPEN COMPLETE Completed REINSPECT
- - Waiting for
SUSPECT |parts
NONE -
Inspection |Release
COMPLETE|Not Visible |Completed| Vehicle -
-GOOD {Recall is
complete
Recall NONE -
Complete |Release
COMPLETE |COMPLETE}]- Gear has | Vehicle -
been Recall is
replaced |Complete
|| NOTE
Only primary (master)
steering gears are affected by
this recall. Secondary (slave)
gears do not need to be
inspected.
Any dates cast into steering
gears can be ignored. This
recall uses only the serial
number for determination of
suspect gears.
Replacement steering gears may have a long lead time due to supplier capacity. Use the procedures in
the Parts section to place an order and confirm the lead time. Coordinate the repair scheduling with the
Federal Recall Bulletin
3/15
3/2/26, 2:51 PM Federal Recall Bulletin
customer.
NOTE
Advise vehicle owner of
inspection results and obtain
direction regarding release of
truck pending notification of
parts availability. Vehicle
owner to determine use of
truck while waiting for parts.
|| LEGAL
DISCLOSURE
DISCLOSURE STATEMENT:
Steering gears may be
replaced with remanufactured
gears from R.H. Sheppard
.
These remanufactured parts
have the same warranty as
new from the manufacturer.
New vehicles can only be
sold with remanufactured
parts with full disclosure to
the customer before final
purchase.
The following will be on a
separate Disclosure Form to
be provided to the customer:
“This vehicle was involved in
a safety recall and was
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 22KWE/PBE
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-03
MFR Internal Campaign ID/Software Version: 22KWE/PBE
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STEERING
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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