SPECIAL SERVICE PROGRAM SSPE0
WARRANTY INFORMATION

Special Service Program SSPE0 - 2025 CX-50 Hybrid - Hybrid System Failure Displayed on
Instrument Cluster (DTC P2530:12)
CONDITION OF CONCERN
When starting the vehicle, a Master Warning Light may turn on and a hybrid system failure message
(Hybrid System Malfunction Have the Vehicle Inspected) may be displayed in the instrument cluster.
The hybrid system may not activate, and the engine may not start, along with the DTC P2530:12
[Hybrid Control] and other numerous DTCs.
Causal factor: Improper logic of the Powertrain Gateway Unit (PT_GWU)

OUTLINE OF REPAIR:
Reprogram the PT_GWU with the Mazda Modular Diagnostic System (M-MDS), using Mazda
Diagnostic And Repair Software (MDARS).

SUBJECT VEHICLES
Model

Subject VIN range

Subject production date range

2025MY CX-50
From September 4, 2024 through
7MMVA**** SN 100047 – 125005
Hybrid
May 29, 2025
The asterisk symbol “*” can be any letter or number.
Only VINs in this range and with “Open” status in eMDCS are subject to this SSP. Some vehicles
that had a similar issue and had already received the same repair as this SSP are not included in
this SSP.

OWNER NOTIFICATION:
Mazda will notify the owners by first class mail no later than April 24, 2026.

PARTS INFORMATION
Other than the required campaign label below, there are no parts required for this repair.
Description
Campaign Label

Part Number

Quantity

9999-95-065A-06

1 order=50 labels

Note
Obtain in Mazda e-Store

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SPECIAL SERVICE PROGRAM SSPE0
WARRANTY INFORMATION

WARRANTY CLAIM PROCESSING INFORMATION
IMPORTANT NOTE:
1) Software update entry is required in MDARS for the PT_GWU if at the latest version or if
reprogrammed (this is checked in the last step of the repair procedure). Also, all vehicles are
required to perform an ODR, “Collect Diagnostic Information” after the check for current
version OR if the PT_GW is reprogrammed. If this is not uploaded successfully, or if one or
more software updates are missed or done incorrectly, the warranty claim will be rejected
and the SSPE0 will remain open with the claim unpaid. The Mazda Dealer will then be
required to contact the customer and have the vehicle brought back to correct the concern.
2) Please wait up to 30 minutes after completing the SSPE0 operation before submitting the
warranty claim
Gateway Unit Reprogramming
Process Number
Symptom Code
Damage Code
Causal Part Number
Quantity
Labor Operation Number
Labor Hours

AT001A
99
99
7777-SP-A01
0
1AT01XFX
0.3 hrs.

RENTAL CAR INFORMATION
Rental expenses exceeding the two-day limit or over the per day limit set by Mazda Warranty
policy will require prior Warranty Department Authorization prior to giving the rental to the
customer regardless of the reason. Please refer to the Mazda Rental Car Reimbursement
Program policy in the Mazda Warranty Policies and Procedures Manual. Mazda recommends
the usage of the MCVP loaner vehicle when available. If all MCVP loaner vehicles are in use and
unavailable, and the customer needs a rental car, then use your local rental facility and offer a
rental car. Be sure that every effort is made to repair the car within one business day or less, so the
next customer can receive the same experience.

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SPECIAL SERVICE PROGRAM SSPE0
WARRANTY INFORMATION
Rental Car Warranty Claim Information
MCVP Vehicle Preferred
Warranty Type Code
Symptom Code
Damage Code
Part Number Main Cause
Part Quantity
Labor Operation Code
Labor Hours
Sublet – Rental Car
Sublet Invoice
Number
Sublet Type Code
Sublet Amount
Sublet Text

Alternative Transportation
(Rental, Uber, Lyft, Taxi)
A
99
99
5555-SS-PE0R
0

N/A
MCVP does not require
claim submission

MM024XRX
0
Number from Rental Invoice or
Dealer Purchase Order
Enter “Z9” (other)
Up to the maximum allowed
per current warranty policy
Number of days the rental car
was supplied to the customer

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