NHTSA ID Number: 11030569
Manufacturer Communication Number: WRA-24R
TSB/Document Date: 2026-04-02
Summary
Subaru
of America, Inc. (Subaru) has initiated a safety recall for certain 2020-2022 model year Legacy and Outback vehicles to replace all (four) of the Occupant Detection System (ODS) sensors on the front passenger seat.
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
MANUAL SEAT
Labor Description
Labor Operation #
Labor Time
Recall Code
WRA-24 ODS SENSOR SET R&R
A100-579
1.1
WRA-24
POWER SEAT
Labor Description
Labor Operation #
Labor Time
Recall Code
WRA-24 ODS SENSOR SET R&R
A100-579
.9
WRA-24
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 49 of 69
To:
All Subaru Retailers
From:
SubaruofAmerica,Inc. –ServiceQuality
Date:
May19,2025
Re:
WRA-24ODSSensorReplacementFAQs,UsedVehicleInventory &CPO
As we continue phased owner notification for theWRA-24 ODS Sensor Replacement recall, with
owner notifications going outto affected 2020 Outback models, we have made someupdates to
theWRA-24 related processes and frequently asked questions. Some of the updates include:
•
AllLegacyand2020 Outbackmodelsaffected by the WRA-24 recall are currently in an “Open”
status.
•
Updates to the processes to handle each of theWRA-24 scenarios a retailer might encounter
(Question 9).
•
Updates to the process for CPO and Used Vehicle Inventory affected by theWRA-24 recall.
Additional updates have been highlighted throughout this document. Please review this document
in its entirety and refer to this document as a consistent means of communicating with customers.
Frequently Asked Questions
1.
Question: What is an Occupant Detection System (ODS)?
Answer: The Occupant Detection System determines the occupant’s presence and status in the passenger seat to enable or disable the passenger side airbag from deployment in an accident
2.
Question: What is the reason for the recall?
Answer: Vehicles affected by this recall may be equipped with defective Occupant Detection System
(ODS) sensors on the front passenger seat. If the defect exists, a short circuit of the ODS sensors may
occur, causing the SRS airbag system warning lamp to illuminate. At the same time, the front passenger’s airbag OFF indicator will also illuminate, indicating that the front passenger airbag may not
deploy in certain crashes as designed, increasing the risk of injury to an occupant in the seat.
3.
Question: Does this recall affect all 2020-2022 MY Legacy and Outback models?
Answer: No. Not all 2020-2022 MY Legacy and Outback models are affected by this recall. Coverage will be confirmed by using the Vehicle Inquiry function on Subarunet.com. A total of 118,723 U.S
vehicles have been affected by this recall. Vehicles not included in the recall are equipped with ODS
sensors using a printed circuit board (PCB) that is not affected under this recall.
4.
Question: What is the recall remedy?
Answer: Subaru retailers will replace all four of the ODS sensors on the front passenger seat with new
ones and the necessary hardware at no cost to the customer.
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 50 of 69
5.
Question: When will customer notifications begin?
Answer: Subaru previously notified all affected vehicle owners of this recall with an interim letter by
first class mail on May 17, 2024, advising them they would be re-notified with a follow up letter to
schedule an appointment once parts became available. Subaru is currently receiving a limited number
of ODS sensors and hardware kits to remedy this recall. To maximize completions of the recall while
preventing a potential stock- out situation, Subaru will re-notify affected vehicle owners in small, controlled phases as described below:
Mailing Date
Group
02/03/2025
All Legacy models
05/19/2025
All 2020 Outback models
Estimated Q1 2026
2021-2022 Outback models
Estimated Q2 2026
2021-2022 Outback models
We will update you on timing of owner notification letters for subsequent phases as inventory of the
remedy parts continues to arrive.
6.
Question: As the owner notification phases occur, how will a retailer know whether a
WRA-24 recall can be performed on an affected vehicle?
Answer: As each owner notification for each phase is announced, the recall status for the vehicles
included in the phase will change from “Open-Remedy not yet available” to “Open”. Retailers can
perform the WRA-24 recall on any vehicle showing an “Open” status when running a VIN Inquiry on
Subarunet.
NOTE: The phasing schedule plan is based on the number of vehicles in each phase and the
expected parts inventory. To ensure we are able to efficiently phase this recall as planned, it is
imperative that retailers do not perform the WRA-24 recall on any vehicle where the recall status
is “Open- Remedy not yet available”.
If you encounter an affected vehicle in an “Open-Remedy not yet available” status and the customer is
experiencing illumination of the SRS light, please refer to question 9, scenario 2 for additional
information.
If the vehicle is used inventory or a Certified Pre-owned vehicle, please refer to the separate instructions titled “Used Vehicle Inventory Process” or “Procedure to CPO vehicles affected by the WRA-24
recall” in this announcement.
7.
Question: What is the repair procedure for the WRA-24 recall?
Answer: For vehicles with an “Open” WRA-24 status, the recall repairs can be performed as outlined
in the WRA-24 Recall Bulletin on STIS. The remedy repair will involve replacement of the 4 ODS sensors on the passenger side seat, as well as some hardware replacement. WRA-24 training videos will
also be part of the required learning for technicians on STAR-U. Videos of the repair procedures are
also embedded in the Recall Bulletin on STIS.
If you encounter an affected vehicle in an “Open- Remedy not yet available” status and the customer
is not experiencing illumination of the SRS light, let the owner know that they will receive owner notification when parts are available to perform the remedy repair on their vehicle.
NOTE: The remedy repair should only be performed on affected vehicles with the WRA-24 in an
“Open” status.
8.
Question: What if a customer vehicle does not have a current failure (no SRS light illuminated), but
the customer feels unsafe driving the vehicle?
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 51 of 69
Answer: There is NO risk to the driver of the vehicle; this recall affects only the front passenger side air
bag. Additionally, a safety risk to the front passenger exists only if the SRS light is illuminated. Please
reassure the customer that if the SRS light is not illuminated, then the ODS sensors are operating as
designed and there is no need to take any action until Subaru notifies the customer that parts are
available. IMPORTANT NOTE: Customers are eligible for alternate transportation only if the SRS light is
illuminated.
If the ODS sensor failure occurs, the SRS light will illuminate. Please refer to question 9 for additional
information.
9.
Question: What if a customer vehicle experiences the ODS sensor failure (SRS light illuminates)?
SRS airbag warning light:
Answer: If an ODS sensor failure occurs, the SRS light will illuminate. The customer should be instructed that if the SRS light illuminates, then any passenger in the front passenger seat should move
to the rear seat, and they should avoid using the front passenger seat until the vehicle is inspected and
repaired by the retailer.
There are a few different scenarios that the retailer can encounter. Please follow the instructions based on
the relevant scenario:
Scenario 1: WRA-24 vehicle in an “Open” status, regardless of SRS illumination (affected Legacy models and 2020 Outback models)
Please refer to the WRA-24 Recall bulletin on STIS for the repair procedure to replace the ODS Sensor Kit and the related hardware kit. The remedy repair should be performed on any vehicle with an
“Open” status, regardless of whether the SRS light is illuminated.
Scenario 2: WRA-24 vehicle in an “Open Remedy not yet available” status that has the SRS light illuminated (affected 2021-2022 Outback models)
Should a customer bring their vehicle in with the SRS light illuminated, and their WRA-24 recall status
is “Open- Remedy not yet available”, the technician should first pull all DTCs.
If DTC B1788 is present, then the ODS sensor failure has occurred, and the retailer should order the
appropriate seat bottom to resolve the concern. The retailer should order the appropriate seat bottom
for the vehicle. It is no longer necessary to submit a QMR to obtain a seat bottom.
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
If DTC B1788 is not present, then refer to the applicable service manual and perform diagnostics,
noting all key steps and results. If the DTC diagnostic results leads to a seat bottom replacement, the
retailer should order the appropriate seat bottom for the vehicle. It is no longer necessary to submit a
QMR to obtain a seat bottom.
NOTE: A seat bottom should ONLY be used for 2021 and 2022 Outback models affected by the
WRA-24 recall in an “Open-Remedy not yet available” status with the DTC B1788 or a related
DTC where diagnostics lead to a seat bottom replacement as outlined above.
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 52 of 69
If the vehicle is part of the WRA-24 recall and the retailer replaces a seat bottom, then a Recall Claim
(RC) must be submitted using the following labor operation:
Recall Code
WRA24
Labor
Operation
A100-576
Description
Description
WRA-24 ODS SEATBOTTOM R&R
0.9
Claim data will be monitored and failure to follow this procedure could affect claim payment.
Please note, if you encounter an affected vehicle in an “Open- Remedy not yet available” status and
the customer is not experiencing illumination of the SRS light, let the owner know that they will receive
owner notification when parts are available to perform the remedy repair on their vehicle.
If the vehicle is used inventory or a Certified Pre-owned vehicle, please refer to the separate instructions titled “Used Vehicle Inventory Process” or “Procedure to CPO vehicles affected by the WRA-24
recall” in this announcement.
Scenario 3: Seat bottom is needed for a non-WRA-24 affected vehicle or an unrelated service issue
If the vehicle is not affected by the WRA-24 recall or has an unrelated service issue that requires a seat
bottom, The retailer should order the appropriate seat bottom for the vehicle. It is no longer necessary
to submit a QMR to obtain a seat bottom.
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
Procedure to CPO vehicles affected by the WRA-24 recall
If you have a used vehicle that is affected by the WRA-24 recall and is in an “Open” status (all Legacy
models and 2020 Outback models), please refer to the Recall bulletin on STIS and perform the remedy
repair. The process outlined below relates only to used vehicles affected by the WRA-24 recall in an
“Open- Remedy not yet available” status (affected 2021-2022 Outback models) that will be considered
for CPO certification.
To determine CPO eligibility, the retailer must first run a Carfax on the vehicle to ensure the vehicle
does not have a branded title, the vehicle has not been in a moderate to severe accident, and there is
no evidence of airbag deployment. If the Carfax report shows evidence of any of these, the vehicle is
not able to go through CPO certification and the retailer should refer to the Used Vehicle Inventory process outlined in this announcement.
If the Carfax report is clean, the retailer should then work through the 152-point Certified Pre-Owned
Vehicle Inspection Checklist for the vehicle. The retailer should have an accompanying repair order for
any work that is done on the vehicle to meet the CPO certification requirements.
If the retailer determines the vehicle is eligible for CPO certification, but has an open WRA-24 recall,
the retailer should order the appropriate seat bottom for the vehicle. The seat bottoms below are no
longer on hold and should ONLY be used for a CPO eligible vehicle with a WRA-24 recall in an “OpenRemedy not yet available” status (2021-2022 Outback models).
64139AN00A CUSHION AY OCPANTRH
64139AN01B CUSHION AY OCPANTRH
64139AN02B CUSHION AY OCPANTRH
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 53 of 69
Once the seat bottom is replaced, please submit a WRA-24 recall claim using labor operation 100576
WRA-ODS SEAT BOTTOM R&R for 0.9 hours, with a comment indicating this is a CPO unit.
Once the recall claim is approved, the status of the recall for the VIN will change to Completed. Timely
claim entry is very important to keep the process of CPO certification moving forward. Retailers must
wait 24 hours after the recall shows completed on the VIN before they can systematically begin certifying one of these vehicles via Subarunet.
If your vehicle is a CPO, do not proceed beyond this point, follow the submission instructions
above.
Used Vehicle Inventory Process
If you have a used vehicle that is affected by the WRA-24 recall and is in an “Open” status (all Legacy
models and 2020 Outback models), please refer to the Recall bulletin on STIS and perform the remedy
repair.
For used vehicles affected by the WRA-24 recall in an “Open- Remedy not yet available” status that
do not have an SRS light illuminated and do not qualify for the CPO program, a seat bottom can be
ordered in scenarios where the retailer has a purchaser for the affected vehicle. The WRA-24 recall
should be completed prior to selling the used vehicle. Once the seat bottom is replaced, please submit
a WRA-24 recall claim using labor operation 100576 WRA- ODS SEAT BOTTOM R&R for 0.9 hours,
with a comment indicating this is a used vehicle inventory vehicle.
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 54 of 69
To: All Subaru Retailers
From: Subaru of America, Inc. – Service Quality
Date: February 3, 2025
Re: WRA-24 ODS Sensor Replacement FAQs, Used Vehicle Inventory & CPO
_________________________________________________________________________________
As we begin phased owner notification for the WRA-24 ODS Sensor Replacement recall,
we have updated the list of frequently asked questions and the instruction on how to
handle CPO and Used Vehicle Inventory affected by WRA-24. Please refer to this document
as a consistent means of communicating with customers.
Frequently Asked Questions
1. Question: What is an Occupant Detection System (ODS)?
Answer: The Occupant Detection System determines the occupant’s presence and
status in the passenger seat to enable or disable the passenger side airbag from
deployment in an accident.
2. Question: What is the reason for the recall?
Answer: Vehicles affected by this recall may be equipped with defective Occupant
Detection System (ODS) sensors on the front passenger seat. If the defect exists, a
short circuit of the ODS sensors may occur, causing the SRS airbag system warning
lamp to illuminate. At the same time, the front passenger’s airbag OFF indicator will also
illuminate, indicating that the front passenger airbag may not deploy in certain crashes
as designed, increasing the risk of injury to an occupant in the seat.
3. Question: Does this recall affect all 2020-2022 MY Legacy and Outback models?
Answer: No. Not all 2020-2022 MY Legacy and Outback models are affected by this
recall. Coverage will be confirmed by using the Vehicle Inquiry function on
Subarunet.com. A total of 118,723 U.S vehicles have been affected by this recall.
Vehicles not included in the recall are equipped with ODS sensors using a printed
circuit board (PCB) that is not affected under this recall.
4. Question: What is the recall remedy?
Answer: Subaru retailers will replace all four of the ODS sensors on the front passenger
seat with new ones at no cost to the customer.
5. Question: When will customer notifications begin?
Answer: Subaru previously notified all affected vehicle owners of this recall with an
interim letter by first class mail on May 17, 2024, advising them they would be renotified with a follow up letter to schedule an appointment once parts became available.
Subaru is currently receiving a limited number of ODS sensors and hardware kits to
remedy this recall. To maximize completions of the recall while preventing a potential
stock-out situation, Subaru will re-notify affected vehicle owners in small, controlled
phases as described below:
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 55 of 69
Mailing Date
Group
02/03/2025
All Legacy models
Estimated Q2 2025
2020 Outback (manual passenger seat)
Estimated Q3 2025
2020 Outback (power passenger seat)
Estimated Q1 2026
21-22 Outback (manual passenger seat)
Estimated Q3 2026
21-22 Outback (power passenger seat)
Estimated Q4 2026
21-22 Outback (power passenger seat)
We will update you on timing of owner notification letters for subsequent phases as
inventory of the remedy parts continues to arrive.
6. Question: As the owner notification phases occur, how will a retailer know
whether a WRA-24 recall can be performed on an affected vehicle?
Answer: As each owner notification for each phase is announced, the recall status for
the vehicles included in the phase will change from “Open-Remedy not available” to
“Open”. Retailers can perform the WRA-24 recall on any vehicle showing an “Open”
status when running a VIN Inquiry on Subarunet.
NOTE: The phasing schedule plan is based on the number of vehicles in each phase
and the expected parts inventory. To ensure we are able to efficiently phase this recall
as planned, it is imperative that retailers do not perform the WRA-24 recall on any
vehicle where the recall status is “Open- Remedy Not available”.
If you encounter an affected vehicle in an “Open-Remedy not yet available” status and the
customer is experiencing illumination of the SRS light, please refer to question 9, scenario
2 for additional information.
If you encounter an affected vehicle that is eligible to be certified in the CPO program,
please refer to the “Procedure to CPO vehicles affected by the WRA-24 recall” section
below.
If you encounter an affected vehicle in your used vehicle inventory that does not qualify for
the CPO Program, please refer to the “Used Vehicle Inventory Process” section below.
7. Question: What is the repair procedure for the WRA-24 recall?
Answer: For vehicles with an “Open” WRA-24 status, the recall repairs can be
performed as outlined in the WRA-24 Recall Bulletin on STIS. The remedy repair will
involve replacement of the 4 ODS sensors on the passenger side seat, as well as some
hardware replacement. WRA-24 training videos will also be part of the required learning
for technicians on STAR-U. Videos of the repair procedures are also embedded in the
Recall Bulletin on STIS.
If you encounter an affected vehicle in an “Open- Remedy not yet available” status
and the customer is not experiencing illumination of the SRS light, let the owner know
that they will receive owner notification when parts are available to perform the remedy
repair on their vehicle.
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 56 of 69
NOTE: The remedy repair should only be performed on affected vehicles with the
WRA-24 in an “Open” status.
1. 8.Question: What if a customer vehicle does not have a current failure (no SRS light
illuminated), but the customer feels unsafe driving the vehicle?
Answer: There is NO risk to the driver of the vehicle; this recall affects only the
front passenger side air bag. Additionally, a safety risk to the front passenger
exists only if the SRS light is illuminated. Please reassure the customer that if the
SRS light is not illuminated, then the ODS sensors are operating as designed and there
is no need to take any action until Subaru notifies the customer that parts are available.
IMPORTANT NOTE: Customers are eligible for alternate transportation only if the SRS
light is illuminated.
If the ODS sensor failure occurs, the SRS light will illuminate. Please refer to question 9
for additional information.
9. Question: What if a customer vehicle experiences the ODS sensor failure (SRS
light illuminates)?
Answer: If an ODS sensor failure occurs, the SRS light will illuminate. The customer
should be instructed that if the SRS light illuminates, then any passenger in the front
passenger seat should move to the rear seat, and they should avoid using the front
passenger seat until the vehicle is inspected and repaired by the retailer.
There are a few different scenarios that your retailer can encounter. Please follow the
instructions based on the relevant scenario:
Scenario 1: WRA-24 vehicle in an “Open” status, regardless of SRS illumination
Please refer to the WRA-24 Recall bulletin on STIS for the repair procedure to replace the
ODS Sensor Kit and related hardware. The remedy repair should be performed on any
vehicle with an “Open” status, regardless of whether the SRS light is illuminated.
Scenario 2: WRA-24 vehicle in an “Open Remedy not yet available” status that has
the SRS light illuminated
Should a customer bring their vehicle in with the SRS light illuminated, and their WRA-24
recall status is “Open- Remedy not yet available”, the technician should first pull all DTCs.
If DTC B1788 is present, then the ODS sensor failure has occurred and a QMR should
be submitted. Please click here to navigate to the appendix for specific instructions and
requirements for QMR submission for this scenario.
If DTC B1788 is not present, then refer to the applicable service manual and perform
diagnostics, noting all key steps and results. Please click here to navigate to the appendix
for specific instructions and requirements for QMR submission for this scenario.
Please note, if you encounter an affected vehicle in an “Open- Remedy not yet available”
status and the customer is not experiencing illumination of the SRS light, let the owner
know that they will receive owner notification when parts are available to perform the
remedy repair on their vehicle.
Continued...
Bulletin Number: WRA-24R ; Revised: 03/16/26
Page 57 of 69
NOTE: The remedy repair should only be performed on affected vehicles with the
WRA-24 in an “Open” status.
If the vehicle is used inventory or a Certified Pre-owned vehicle, please refer to the
separate instructions titled “Used Vehicle Inventory Process” or “Procedure to CPO
vehicles affected by the WRA-24 recall” in this announcement.
Scenario 3: Seat bottom is needed for a non-WRA-24 affected vehicle or an unrelated
service issue
If the vehicle is not affected by the WRA-24 recall or has an unrelated service issue that
requires a seat bottom, a QMR is still required to obtain the seat bottom. Please click here
to navigate to the appendix for specific instructions and requirements for QMR submission
for this scenario.
Procedure to CPO vehicles affected by the WRA-24 recall
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TSB/Document ID: WRA-24R
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
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- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
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