Using the KDS, clear all stored DTCs.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE394 Multiple Models March 2026Kia America, Inc. Confidential

Page 9 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

AVN5.0W Head Unit Replacement Procedure:
1.

Replace the AVN Head Unit (A) by referring to
“Body Electrical System → Audio/AVN System
→ AV Navigation → Removal and Installation”
in the applicable Shop Manual on KGIS.

Replace the Audio/AVNT Head Unit (A) by
referring

to

“Body

Electrical

System

Sorento P/HEV (MQ4 P/HEV)

→

Audio/AVNT System → Audio/AVNT Head Unit
→ Removal and Installation” in the applicable
Shop Manual on KGIS.

Sportage P/HEV (NQ5 P/HEV)

Niro P/HEV (SG2 P/HEV)
2.

Using the KDS, clear all stored DTCs.

3.

Reinstall all removed parts in reverse order of removal.

4.

Confirm normal operation.
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

Kia America, Inc. ConfidentialTSB: ELE394 Multiple Models March 2026

Page 10 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

Antenna Replacement Procedure:
1.

Replace the Antenna (A) by referring to “Body
Electrical System → Audio/AVN System →
Antenna → Removal and Installation” in the
applicable Shop Manual in KGIS.

Sportage P/HEV (NQ5 P/HEV)
Replace the Antenna (A) by referring to “Body
Electrical System → Antenna → Removal and
Installation” in the applicable Shop Manual in
KGIS.

Niro P/HEV (SG2 P/HEV)
Replace the Antenna (A) by referring to “Body
Electrical System → Audio/AVN System →
Antenna

→

Repair

procedures”

in

the

applicable Shop Manual in KGIS.

Sorento P/HEV (MQ4 P/HEV)
2.

Using the KDS, clear all stored DTCs.

3.

Reinstall all removed parts in reverse order of removal.

4.

Confirm normal operation.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE394 Multiple Models March 2026Kia America, Inc. Confidential

Page 11 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

AFFECTED VEHICLE RANGE:
Model

Production Date Range

Sorento P/HEV (MQ4 P/HEV)

2022-2024MY

Sportage P/HEV (NQ5 P/HEV)

2023-2025MY

Niro P/HEV (SG2 P/HEV)

REQUIRED TOOL:
Tool Name

Kia Diagnostic System
(KDS)

Part Number

Figure

N/A

Location

Comments

SHOP

KDS + VCI

Connect
VCI-II Connector

N/A

Directly to KDS

SHOP

Using Included
Ethernet Cable
AVN5.0W Software to

64 GB Type A
USB Flash Drive

N/A

Locally

Be Downloaded Onto

Sourced

USB Flash
Drive Via KDealer+

REQUIRED PART:
Part Name

Part Number

Antenna

Figure

Qty.

Comments

1

N/A

1

N/A

Refer to EPC
AVN5.0W Head Unit

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

Kia America, Inc. ConfidentialTSB: ELE394 Multiple Models March 2026

Page 12 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

WARRANTY INFORMATION:
N Code: M61 C Code: ZZ3
Model

Claim
Type

Causal P/N

Repair

Labor Op

Op

Description

Code

Time

0

DTC Inspection Only

96210F0B

0

Software Update

Qty.

Refer to EPC
All

For Antenna Part
Number
Refer to EPC

All

For AVN Head Unit

DTC Scan +
(VDN Required)
DTC Scan +

0.6

Refer to EPC

Software Update +

M/H

For AVN Head Unit

1

Part Number

MQ4 P/HEV

0.3
M/H

Part Number
SG2 P/HEV
NQ5 P/HEV

96210F0A

0.2
M/H

AVN Head Unit Replacement

96210F0C*

(1 KVID Photo

0.5
M/H

And VDN Required)
SG2 P/HEV

DTC Scan +

2.7

NQ5 P/HEV

Software Update +

M/H

For AVN Head Unit
Part Number

MQ4 P/HEV

1

AVN Head Unit Replacement +
Antenna Replacement

96210F09*

(2 KVID Photos

3.1
M/H

And VDN Required)
SG2 P/HEV
NQ5 P/HEV

W
Refer to EPC
For Antenna Part

MQ4 P/HEV

1

Number

DTC Scan +

2.4

Software Update +

M/H

Antenna Replacement

96210F08*

(1 KVID Photo
And VDN Required)

SG2 P/HEV
NQ5 P/HEV
MQ4 P/HEV

For AVN Head Unit
Part Number

1

2.9
M/H

DTC Scan +

0.4

AVN Head Unit Replacement

M/H

(1 KVID Photo

96210F0D*

And VDN Required)

0.3
M/H

SG2 P/HEV

DTC Scan +

2.5

NQ5 P/HEV

AVN Head Unit Replacement +

M/H

MQ4 P/HEV

For AVN Head Unit
Part Number

1

Antenna Replacement

96210F0E*

(2 KVID Photos
And VDN Required)

SG2 P/HEV
NQ5 P/HEV
MQ4 P/HEV

Refer to EPC
For Antenna Part
Number

1

2.9
M/H

DTC Scan +

2.1

Antenna Replacement

M/H

(1 KVID Photo
And VDN Required)

96210F07*

2.6
M/H

Note: For Substitute Transportation policy, please refer to Service Policy and Procedures Manual (SPPM) 6.11 “Kia Substitute
Transportation”. *A Vehicle Diagnosis Number (VDN) must be created for DTC P17A000.
*One (1) KDS Warranty Attachment photo of DTC B283700, B282600, B282700, B28C000, B28C100, B28C600, B28C700,
B28C900 and/or B28CA00 MUST be attached to the claim using Warranty Claim Attachment Tab ‘XX – Other’. This requirement
applies to the following LOPs 96210F0C, 96210F08, 96210F0D or 96210F07.
*Two (2) KDS Warranty Attachment photos of DTC B283700, B282600, B282700, 28C000, B28C100, B28C600, B28C700,
B28C900, B28CA00, and the Satellite visible’, Satellite received’, and ‘Satellite available’ values MUST be attached to the claim
using Warranty Claim Attachment Tab ‘XX – Other’. This requirement applies to the following LOPs 96210F09 and 96210F0E. If
a VDN is not created and/or KVID Photo are not added, Parts Ordering and Warranty claim submission issues WILL occur. Any
claims for replacement parts are subject to Warranty review and chargeback.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE394 Multiple Models March 2026Kia America, Inc. Confidential