GROUP

MODEL

ELE

2022-2025MY
Multiple Models

NUMBER

DATE

394

March 2026

TECHNICAL SERVICE BULLETIN
SUBJECT:

AVN5.0W DTC P17A000 DAIGNOSTIC PROCEDURE

This bulletin provides information regarding a potential illuminated Malfunction Indicator Lamp (MIL)
accompanied by DTC P17A000 on some 2022-2025MY Hybrid Electric Vehicles (HEV) and Plug-In Hybrid
Electric Vehicles (PHEV) equipped with AVN5.0Wide head units listed below. This condition occurs when the
Global Positioning System (GPS) module within the Audio Video Navigation (AVN) head unit, sends an
inaccurate signal to the Hybrid Power Control Unit (HPCU), causing the DTC to set. There are no drivability
symptoms associated with this condition. Follow the procedures outlined in this TSB to inspect and if
necessary, install the AVN5.0W software and inspect and if necessary, replace the antenna and/or the
AVN5.0W head unit.

DTC Description:
P17A000 – Navigation Control Module Requested MIL Illumination

Model

Production Range

Sorento HEV, PHEV (MQ4 P/HEV)

2022–2024MY

Sportage HEV, PHEV (NQ5 P/HEV)
Niro HEV, PHEV (SG2 P/HEV)

2023–2025MY

 NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.

A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Kia America, Inc. Confidential

Page 2 of 12
SUBJECT:

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

AVN Software Flowchart:
Vehicle In

Is DTC P17A000
Stored?

Is the AVN5.0W
Software Latest
Version 241120+?

Install
AVN5.0W
Software

Is DTC P17A000
Stored?

Vehicle Out

Proceed To
Diagnostic
Flowchart
On Page 3

Note: A Vehicle Diagnosis Number (VDN) must be created for DTC P17A000 prior to ordering parts and
performing necessary procedure(s), as outlined in this TSB. If a VDN is not created, Parts Ordering and
Warranty claim submission issues WILL occur. Any claims for replacement parts are subject to Warranty
review and chargeback.
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE394 Multiple Models March 2026Kia America, Inc. Confidential

Page 3 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

Diagnostic Flowchart:

Is the AVN
DTC B283700
Stored?

Replace AVN5.0W
Head Unit

Are Any Of The
Antenna DTCs Listed
Below Stored?
B282600, B282700, B28C000,
B28C100, B28C600, B28C700,
B28C900, B28CA00

Are the Satellite
Values within
Specification?

Replace Antenna

Vehicle Out

Note: One (1) or two (2) KVID photo(s) of DTC(s) B283700, B282600, B282700, B28C000, B28C100,
B28C600, B28C700, B28C900 and/or B28CA00 MUST be attached to the claim using KDS Tablet
Warranty Claim Attachment Tab ‘XX – Other’.
Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

Kia America, Inc. ConfidentialTSB: ELE394 Multiple Models March 2026

Page 4 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

Software Upgrade Instructions:
1a.

Open ‘KDealer+’.

1b.

Select ‘Service’.

1c.

Select ‘Infotainment Updates’.

2a.

Select the applicable ‘Software Update’ →
‘Vehicle’ → ‘Platforms’.

2b.

Select ‘ACTION’ for the applicable available
software.

Model

Platform

S/W Version
Previous

Niro PHEV

SG2PHEV.USA.S5W_M.V013.010.241120 or newer

(SG2 PHEV)
Niro HEV

SG2HEV.USA.S5W_M.V013.010.241120 or newer

(SG2 HEV)
Sorento PHEV
(MQ4 PHEV)
Sorento HEV

MQ4PHEV.USA.S5W_M.V013.010.241120 or newer
GEN5W

All Prior Versions

(MQ4 HEV)
Sportage PHEV
(NQ5 PHEV)
Sportage HEV
(NQ5 HEV)

3.

New

MQ4HEV.USA.S5W_M.V013.010.241120 or newer
NQ5PHEV.USA.S5W_M.V013.010.241120 or newer
NQ5HEV.USA.S5W_M.V013.010.241120 or newer

Select ‘Standard Gen5W’ under the Software
Update Instructions and follow the instructions
to install the applicable software onto the
applicable vehicle.

4.

Proceed to the ‘Inspection Procedure’ on page
5.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE394 Multiple Models March 2026Kia America, Inc. Confidential

Page 5 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

Inspection Procedure:
Using KDS + VCI-III Connection
1.

Connect the VCI III USB-C connector to
the KDS tablet.

2.

Connect the VCI III to the OBD-II
connector of the vehicle.

1a.

Select ‘Expert Diagnosis’.

1b.

Select ‘S/W Management’.

2a.

Select ‘AVN – Audio Video Navigation’.

2b.

Select ‘AVN/Audio Diagnostic Mode’.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

Kia America, Inc. ConfidentialTSB: ELE394 Multiple Models March 2026

Page 6 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

3a.

Select ‘Run’.

3b.

Confirm if DTC B283700 is stored.

•

DTC is NOT stored (OK), then proceed
to step 3c.

•

DTC IS stored (NG), proceed to step 3c,
then replace the AVN5.0W Head Unit
by referring to ‘AVN5.0W Head Unit
Replacement Procedure” on page 9.
Using KDS Tablet Warranty Claim
Attachment Tab, take a photo of the
stored B283700 DTC.

3c.

Confirm if any DTCs listed below are stored.
B282600 – GPS Antenna Short State
B282700 – GPS Antenna Open State
B28C000 – Am/Fm Radio Antenna Short State
B28C100 – Am/Fm1 Radio Antenna Short State
B28C600 – Roof LTE/3G Antenna Short State
B28C700 – Roof LTE/3G Antenna Open State
B28C900 – C/PAD LTE antenna Short State
B28CA00 – C/PAD LTE antenna Open State

•

DTC(s) is/are NOT stored (OK), then
proceed to step 4.

•

DTC(s)

IS/ARE

stored

(NG),

then

replace the Antenna by referring to the
‘Antenna Replacement Procedure’ on
page 10. Using KDS Tablet Warranty
Claim Attachment Tab, take a photo of
the stored DTC.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE394 Multiple Models March 2026Kia America, Inc. Confidential

Page 7 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

4.

Turn the radio ‘ON’ and ensure the radio is
tuned to ‘FM’ mode.
Note: The radio does not have to be tuned to a
specific radio station. It only needs to be in ‘FM’
mode.

5.

Select ‘Setup’.

6.

Select ‘General’

7.

Using a consistent pace, make the following
adjustments/selections.
> Adjust the ‘Volume’ knob to level ‘7’ (A) .
> Select the ‘General Settings’ banner (B).
> Adjust the ‘Volume’ knob to level ‘3’ (A).
> Select the ‘General Settings’ banner (B).
> Adjust the ‘Volume’ knob to level ‘1’ (A).
> Select the ‘General Settings’ banner (B.).
Note: The screen will NOT display feedback
when

selecting

the

‘General

Settings’

banner.

After

all

completed,

selections/adjustments
the

‘Dealer

Mode’

are

password

prompt screen will populate as shown right.

8a.

Enter password ‘2400’.

Printed document copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

Kia America, Inc. ConfidentialTSB: ELE394 Multiple Models March 2026

Page 8 of 12

AVN5.0W DTC P17A000 DIAGNOSTIC PROCEDURE

SUBJECT:

8b.

Select ‘OK’.

8c.

Select ‘Navigation’.

8d.

Select ‘GPS Data’.

9.

Confirm

the

‘Satellite

visible’,

‘Satellite

received’, and ‘Satellitte available’ are within
specification.
•

Satellite visible, received AND available
ARE ALL within specification (OK), then
proceed to step 10.

•

Satellite

visisble,

received

AND

available are NOT within specificiation
(NG), then proceed to the ‘Antenna
Replacement Procedure’ on page 10.
Using KDS Tablet Warranty Claim
Attachment Tab, take a photo of the
Satellite visible’, ‘Satellite received’,
and ‘Satellite available’ values.

Satellite visible, received and available Values

10.

When Vehicle is INDOORS

≥5

When Vehicle is OUTDOORS

≥ 15