Within 8/80,
Yes, next

No

Did the repair facility's diagnosis confirm an issue with the air suspension strut assembly/
Yes, proceed to the
assemblies. (They did not fail because of an outside influence, or a different component issue) checklist

No

When a Prior Repair Review Question’s result is a “No” response, no further action is required.
Required Repair Order (RO) or Invoice Documentation - Checklist
For your previous customer paid repair reimbursement request, please include a copy of your completed page 2 document
(one per repair/request) together with legible copies (either a scan, photo, PDF, and/or screenshots) of the following
documentation with your name, address, and your preferred contact telephone number(s) and email address(es).
This documentation must include the following information:
Customer name (including any and all aliases), and address (Current address also if it has changed since the repair)
Full 17-Character Vehicle Identification Number (“VIN”)
The date of repair
The mileage on your vehicle when the repair was performed*
Itemized list of labor charges for all repairs* including diagnosis
Itemized list of part numbers, descriptions, and quantities, including any miscellaneous items, billed for all repairs*
(*) For repair orders containing multiple repair line items, reimbursement consideration will only be given to those
line-item expenses that are directly related to the specific repair that is now covered by this component issue
and repair-specific extended limited warranty.
Repair orders/invoices missing the vehicle's mileage, and/or those containing only part descriptions with no corresponding
part numbers can either delay, or may be insufficient to support processing your reimbursement request.
(**) You may elect to use non-genuine BMW parts for non-warranty repairs, or repairs beyond the a BMW limited warranty.
As it relates to prior repair reimbursements, if an installed non-genuine BMW part was replaced again with another
non-genuine BMW part, BMW NA is not obligated to pay for the subsequent repair performed using non-genuine
BMW parts, and/or for any repairs for damage that results from using non-genuine BMW parts.
Required Proof of Payment Documentation
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Cancelled check
Signed credit/debit card receipt
Credit/debit card statement
BMW of North America, LLC (“BMW NA”) reserves the right to review and adjust/reduce the amount that will be
reimbursed based on what is normally recognized as customary, fair, and reasonable, to diagnose, perform a repair,
or replace a component (including the applicable and scope of replacement parts, related materials, and the amount
charged for shop supplies/document fees, if excessive) to address an operational issue with the vehicle.
Except for reasonable account number protection measures, illegible, altered/modified, incomplete, non-authentic
and/or fabricated repair order/invoice documentation will not be accepted.
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B010522 BMW ELW Air Suspension Struts (2026 Sample)

292

2

Attachment 2 to B01 05 22

March 2026

BMW Front and Rear Air Suspension Strut Assemblies - ELW
Previous Customer-Paid Repair - Reimbursement Request
VIN: WBA7W4C0XN1234567
Eligible and Qualifying Previous Customer Pay Repairs
BMW of North America, LLC (BMW NA) will reimbursement certain costs for qualifying customer-pay repairs that were
performed on eligible vehicles prior to the release of this component-specific extended limited warranty.
A qualifying customer pay repair must primarily be for a replacement repair to address a covered issue with the air
suspension strut assembly/assemblies. Also, the repair facility‘s procedures to address the situation described must
have been performed correctly, adequately, and completely, as required by the applicable BMW Group approved
repair standards and instructions.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusion criteria that applies to
the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and Puerto Rico,
or the diagnosis and repair of other air suspension system issues that are outside the intended scope of this extended
coverage, and/or those that are due to outside influences (road and pothole issues), and other unrelated other issues , are
not covered by this limited warranty extension. This exclusion also applies to repairs that were performed using (including
those repairs that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
Requesting Reimbursement
To request reimbursement for a qualifying customer pay repair performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your reimbursement request online at www.BMW-RP.com under the following reference:
•

G11/G12 Front and Rear Air Suspension Struts

Reimbursement Request Procedure
The on-line process is initiated by attaching/sending PDF files of the supporting documentation for the prior repair (A copy of
a completed page two (2) checklist, together with the other required documentation).
The alternative method to request reimbursement, either by mail, or by fax, is provided below:
BMW Customer Reimbursement Center
Attention: G11/G12 Front and Rear Air Suspension Struts
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

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B010522 BMW ELW Air Suspension Struts 8/80 (2026 Sample)

292

3

Service Information Bulletin
Warranties

March 25, 2026
B01 05 22

G11/G12 FRT AND REAR AIR SUSPENSION STRUTS EXT LTD
WTY (ELW) 8 YRS/80,000 MILES
This Service Information bulletin (Revision 03) replaces SI B01 05 22 dated July 2022
What’s New:
•
•
•
•
•
•

SIB title updated
The Model, Situation, and Parts Information updated
The wheel alignment check and adjust procedure is no longer a required follow-up step on the
repair procedure.
The air suspension strut replacement part number selection process has changed
Claim Information section has been fully updated.
Attachments updated

MODEL
E-Series

Model Year

G11

2016 to 2022

G12
G12
G12
G12
G12
G12
G12

2016 to 2022
2017 to 2022
2016 to 2021
2017 to 2022
2017 to 2022
2017 to 2019
2020 to 2022

Model Description
750i xDrive Sedan (Canadian
Vehicles Registered in the US)
740Li Sedan
740Li xDrive Sedan
750Li xDrive Sedan
ALPINA B7 xDrive
M760Li xDrive Sedan
740Le xDrive Sedan
745Le xDrive Sedan

Production Dates
August 11, 2015 to September 14,
2021
July 30, 2015 to June 13, 2022
February 09, 2016 to June 13, 2022
March 26, 2015 to June 13, 2022
June 14, 2016 to June 13, 2022
July 13, 2016 to June 13, 2022
July 13, 2016 to February 14, 2019
February 19, 2019 to June 7, 2022

Note: The Model information above is for informational purposes only, it is not the only deciding
factor.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Componentspecific Vehicle Comment shown below:
May 2022
PLEASE SEE SI B01 05 22 (DC 37 11 90 01 00): FOR THIS VEHICLE, THE FRONT AND REAR
AIR SUSPENSION STRUT ASSEMBLIES LIMITED WARRANTY FOR DEFECTS IN MATERIALS
OR WORKMANSHIP HAS BEEN EXTENDED TO 8 YEARS /80,000 MILES AS DETERMINED
FROM THE ORIGINAL IN-SERVICE DATE. THIS COVERAGE IS SUBJECT TO THE SAME
VEHICLE ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS THAT APPLY TO
THE BMW NEW VEHICLE LIMITED WARRANTY.

February 2026 (Remaining Applicable Vehicle Production)
SI B01 05 22 (DC 37 11 90 01 00): FOR THIS VEHICLE, THE FRONT AND REAR AIR
SUSPENSION STRUT ASSEMBLIES LIMITED WARRANTY FOR DEFECTS IN MATERIALS
AND / OR WORKMANSHIP HAS BEEN EXTENDED TO 8 YEARS / 80,000 MILES AS
DETERMINED FROM THE ORIGINAL FIRST IN-SERVICE / DELIVERY DATE. THIS COVERAGE
IS SUBJECT TO THE SAME VEHICLE ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND
EXCLUSIONS THAT APPLY TO THE BMW NEW VEHICLE LIMITED WARRANTY FOR
PASSENGER CARS AND LIGHT TRUCKS (FEBRUARY 2026).
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has one of the
above Notice of Limited Warranty Extension in the WVI Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the
Warranty department through IDS by selecting Coverage, Policy, Coding Questions and Mileage
Corrections prior to performing any repair.

SITUATION

Component-Specific Limited Warranty Extension
BMW of North America, LLC (BMW NA) is
extending the limited warranty for the vehicles’
front and rear air suspension strut
assemblies (item # 1 Front and # 2 Rear,
shown) that qualify to:
•

8 years/80,000 miles, as determined by
the vehicle’s original first in-service /
delivery date.

Other air suspension system-related
components/issues are excluded from this
coverage.
This component-specific limited warranty extension applies to defects in materials or workmanship.
This coverage described above applies to the specific vehicle (VIN), it is transferable to the
subsequent owners, and is subject to the same vehicle eligibility requirements, limitations, and
exclusion criteria that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.

Important Note
Driving over rough or damaged road surfaces, as well as debris, curbs and other obstacles can cause
serious damage to wheels, tires, and suspension parts.
This is more likely to occur with low-profile tires that provide less cushioning between the wheel and
the road.
Front and/or rear air suspension strut assembly repairs during the 4 year/50,000 mileage New Vehicle
Limited Warranty or the extended limited warranty coverage that are required due to outside influence
are not covered.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of Recall or
Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA has sent an is sending additional VIN-specific customer
notification letters.

CAUSE

For the Model vehicles listed above, the air suspension strut assemblies (front axle and/or the rear
axle, left and/or right side) may experience a loss of air when the vehicle sits stationary for prolonged
periods, causing the affected side(s) of the vehicle to drop or lean.
Additionally, acoustic type noises (rattling, cracking) may also occur and be heard while driving on
rough road surfaces, over speed bumps or when frequent hard steering maneuvers are performed to
enter and/or exit a parking space.

CORRECTION

Follow the instructions in the PROCEDURE section.

PROCEDURE

If a vehicle listed above arrives at your center with the issue described in the Cause above, perform
diagnosis, and when required, replace the air suspension strut assemblies as applicable.
A wheel alignment check and adjustment procedure, after performing air suspension strut
assembly replacement, is no longer required.
The other air suspension system-related components are excluded from this coverage.
Note: When this repair is required to be performed, and it is determined that an air strut assembly on
the axle being repaired has an accumulated mileage that is more than 100,000 km (62,140 miles),
replace the air strut assemblies in sets on that axle (Both left and right).

PARTS INFORMATION

Only order the applicable parts below in the quantities needed to address customers’ vehicles
that have confirmed failures.
To determine the part number(s) that applies to the specific vehicle being repaired, enter the VIN /
Chassis number into either ETK or AIR, this will consider the specific equipment and/or options that
are fitted to the vehicle.
Part Number
Refer to ETK or AIR
And/or:
Refer to ETK or AIR
And/or:
Refer to ETK or AIR
And/or:
Refer to ETK or AIR

Description
Air spring strut, front left

Quantity
1

Air spring strut, front right

1

Air spring strut, rear left

1

Air spring strut, rear right

1

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants (in
sublet), one-time use screws, nuts, and seals, which must be replaced or installed (according to the
ISTA repair instructions/ETK/AIR), are to be selected from the Electronic Parts Catalogue, and/or
other approved BMW Group’s resources according to the respective vehicle type. Invoiced these
items separately under the Repair Code listed in this bulletin.

CLAIM INFORMATION

This component-specific limited warranty extension to 8 years/80,000 miles applies to eligible USspecification BMW vehicles that are registered, operated, and have their covered repair performed by
an authorized BMW center in the United States (including Puerto Rico) for defects in materials or
workmanship.
This coverage described above applies to the specific vehicle (VIN), it is transferable to the
subsequent owners, and is subject to the same vehicle eligibility requirements, limitations, and
exclusion criteria that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned
Program or any BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again, it is covered by the remaining portion of the extended limited
warranty coverage period.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, or the diagnosis and repair of other air suspension system issues that are
outside the intended scope of this extended coverage, and/or those that are due to outside influences
(road and pothole issues), and other unrelated other issues , are not covered by this limited warranty
extension. This exclusion also applies to repairs that were performed using (including those repairs
that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.

Qualifying Repairs – Claim Submission
Claim this work with the Repair Code and the labor operation codes provided below.
Repair Code:

3711900100

G11 G12 Front and rear-axle air suspension strut

Obtain the flat rate unit (FRU) allowances for the following that applies.
Diagnosis (All)
Labor Operation

Description

Labor Allowance

00 00 006

Carrying out vehicle test (Main work)

As applicable

Carrying out vehicle test (Plusposition)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Carrying out vehicle diagnosis, ABL (Work time),
checking self-leveling suspension for function, and other
related diagnosis

WT FRU

Diagnosis Worktime Flat Rate

2 FRU

Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556
instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another
repair.
Work time labor operation codes 61 00 006, 00 58 500, and 37 99 000 are not considered Main labor
operations.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the
applicable procedure for documenting, claiming, and explaining, on the RO and in the claim
comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your
center performed, unless otherwise required by State law.
And with the diagnosis above that applies to your center together with the work below that was
performed.
Vehicle Repairs by Model
750i xDrive (G11
CA, 7B03, 7R83)
745Le xDrive
Sedan (7W43)

740Li xDrive Sedan
(7E43, 7T43)
M760Li xDrive
Sedan (7H63. 7U63)

750Li xDrive Sedan (7F23,
7U23)
ALPINA B7 xDrive (ZU23
with Option Code 0920)

And the:
740Li Sedan (RWD) (7E23, 7T23)

750Li Sedan (RWD) (7F03)

740Le xDrive
Sedan (7J23)
Except the ALPINA
B7 xDrive (7F13)

(**) Option Code 460 - Comfort Seats, Rear, Electrically Adjustable
Front or Rear Standalone - Replacing Air Suspension Strut(s)

Or:
Front and Rear Combinations – Replacing Air Suspension Struts (See the above Section)

Or, for the:
ALPINA B7 xDrive – AWD (AG Model Code 7F13 Only)
Claim work time labor operation code 37 99 000 one time for the total FRU allowance that applies and
itemize the claimed WT FRU amount the RO and in claim comment section.
Front or Rear Standalone - Replacing Air Suspension Strut(s)

Front and Rear Combinations – Replacing Air Suspension Struts (See the above Section)

Overlapping Labor Removal (AIR client’s FRU Plausibility Check Tool)
In the rare instance where both the front and rear electric drive units have the issue described in this
Service Information Bulletin, please work together with your center’s Warranty Manager, Warranty
Administrator, and/or Booker to identify the overlapping labor contained in the flat rate labor operation
codes listed above. As determined by the AIR Client’s FRU Plausibility Check Tool, calculate, claim,
and submit for the reduced FRU allowances that apply.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC (BMW NA) will reimburse certain costs for qualifying customer-pay
repairs that were performed on eligible vehicles prior to the release of this component-specific
extended limited warranty.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and
exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.

Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico, or the diagnosis and repair of other air suspension system issues that are
outside the intended scope of this extended coverage, and/or those that are due to outside influences
(road and pothole issues), and other unrelated other issues , are not covered by this limited warranty
extension. This exclusion also applies to repairs that were performed using (including those repairs
that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto
Rico), please have him/her submit his/her reimbursement request online at www.BMW-RP.com under
the following reference:
•

G11/G12 Front and Rear Air Suspension Struts

Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the
prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by
fax as described below:
BMW Customer Reimbursement Center
Attention: G11/G12 Front and Rear Air Suspension Struts
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topics of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department