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51 01 26_CRACKING SOUND IN THE HEADLINER AREA

SIM 51 01 26
CRACKING SOUND IN THE HEADLINER AREA
2026-03-18

MODEL
E-Series

Model Description

U25

Countryman S ALL4,
JCW Countryman ALL4,
Countryman SE ALL4 Battery
Electric Vehicle

Production
Date

Affected Option Code

SOP

402 Panoramic Moonroof

SITUATION
While driving on rough roads, a “cracking” sound is heard coming from the headliner area.
Note: Please see attached video V51 01 26

CAUSE
There are various possible causes.

1. The metal frame of the panorama roof cutout on the headliner is contacting the panorama roof.
2. Movement of the headliner holding clips.
3. The metal frame of the panorama roof cutout separates from the headliner.

CORRECTION
The correction is determined by the cause.

1. Pry open the contact area between the headliner and panorama roof.
2. Apply felt strips to the contact surface of the clips on the headliner brackets.
3. Replace the headliner.

PROCEDURE
Verify that a cracking sound is heard from the headliner area. If yes, proceed to step 1.
Cause 1:
1. Using a “clip lifter tool”, pry open the contact
area. Make sure that the metal frame is not
deformed in the visible area.
2. Reassemble the vehicle and to verify repair.
3. If the noise is still present after performing this
repair, proceed to Cause 2.

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Cause 2:
1. Lower the headliner following the repair
instructions listed in AIR/ISTA (51 44 915).
Note: The headliner only needs to be
lowered, and not removed.
2. Inspect the headliner. Review (Cause 3:)
3. Remove all the clips from the headliner.
4. Cut felt strips to 20 mm x 10 mm dimensions
and apply them to all the brackets on the
headliner (shown).
5. Reattach the clips back onto the headliner and
check for movement of the clips (the clips should
be able to move with little effort).
Note: Damaged clips must be replaced.

Cause 3:
1. After the headliner had been lowered
during Cause 2, if it is discovered that the
metal frame is visibly detaching from the
headliner, the headliner must be replaced.
2. Replace the headliner following the repair
instructions listed in AIR/ISTA (51 44 011).

PARTS INFORMATION
When required for item # 2, to determine the part number that applies to the specific vehicle being repaired,
enter the VIN/chassis number into either ETK or AIR which will consider the specific equipment and/or
options that are fitted to the vehicle.
Part Number
51 45 2 353 024

Description
Set felt strip-adhesive (DN = 1, 2, and 3 mm thickness
sheets)

Quantity
Sublet as
needed

Description
Headlining panoramic roof

Quantity
1

If required:
Part Number
Refer to ETK/AIR

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants (in
sublet), one-time use screws, nuts, and seals, which must be replaced or installed (according to the ISTA

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repair instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved
BMW Group’s resources according to the respective vehicle type. Invoiced these items separately under the
Repair Code listed in this bulletin.

CLAIM INFORMATION
Covered under the terms of the MINI New Vehicle Limited Warranty for Passenger Cars and Light Trucks as
described and as applicable below.
Cause 1 (5412093900)
Repair Code:

5412093900

Sunroof visor (SHD, panorama roof) Unpleasant noises

Below are the flat rate unit (FRU) allowances for the following.

Labor Operation
51 00 001*
Or:
00 58 500*
Or:
00 58 000*
And:

Description
Localizing body complaint(s) (Main or Plus as applicable)

Labor Allowance
WT FRU

Diagnosis Worktime Flat Rate (See below) (Plusposition)

2 FRU

Diagnosis Worktime Flat Rate (See below) (Main work)

3 FRU

51 99 000

Work time to eliminate the contact by increasing the gap

2 FRU

Only one Main work flat rate labor operation code can be claimed per workshop visit.
For applicable dealers, if work time labor operation code 51 00 001 includes Main work, then only use the Plusposition labor
operation codes for any other repairs that are being performed.

Cause 2 (5144900100)
Repair Code:

5144900100

U25 Noise in the panoramic glass sunroof / headlining area

Below are the flat rate unit (FRU) allowances for the following.

Labor Operation
51 00 001*
Or:
00 58 500*
Or:
00 58 000*
And
51 44 935

Description
Localizing body complaint(s) (Main or Plus as applicable)

Labor Allowance
WT FRU

Diagnosis Worktime Flat Rate (See below) (Plusposition)

2 FRU

Diagnosis Worktime Flat Rate (See below) (Main work)

3 FRU

Lowering and reattaching the headlining with panoramic glass
sunroof

As applicable

Additional work/rework panoramic glass sunroof including
attaching felt part (Associated work)

6 FRU

And:
00 75 750

Only one Main work flat rate labor operation code can be claimed per workshop visit.
For applicable dealers, if work time labor operation code 51 00 001 includes Main work, then only use the Plusposition labor
operation codes for any other repairs that are being performed.

And:
Sublet – Bulk Supply Materials (RO and Claim Comments Required)

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Sublet Code 4

Reimbursement for the repair-related bulk supply material
(Do not use the MINI part number for claim submission)

See the sublet
reimbursement
calculations below

Sublet reimbursement calculation for claiming the applicable repair-related bulk material (MINI part
numbers) is at the dealer net price amount for the proportional quantity used plus your dealer’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Cause 3 (5412093900)
Repair Code:

5412093900

Sunroof visor (SHD, panorama roof) Unpleasant noises

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
51 44 011

Description
Replacing headlining (For equipment specification with
panorama roof) (Main work)

Labor Allowance
As applicable

Or:
51 44 511
And, as needed:
51 00 001*
Or:
00 58 500*

Replacing headlining (For equipment specification with
panorama roof) (Plusposition)

As applicable

Localizing body complaint(s) (Main or Plus as applicable)

WT

Diagnosis Worktime Flat Rate (Plusposition)

2 FRU

If you are using a Main labor code for another repair, use the Plus code labor operation 51 44 511 instead
of 51 44 011.
Work time labor operation codes 51 00 001, 00 58 500 51 99 000 are not considered Main labor operations.

Repair Code 5412093900: It can only be claimed one-time per claim submission, combine like work labor
operation codes and claim the total applicable FRU allowances that apply, and itemize the time claimed on
the RO and in the claim comments.
(*) Based on which one applies to your dealer, please refer to SI M01 01 20 or M01 04 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your dealer performed, unless otherwise required by State law.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal

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Parts Feedback

To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
Videos
51 01 26

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