CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

2026 (WD) Dodge Durango

Template Version 1.8

Revision
0

Edition
March 2026

Detail
Initial Version.

SYMPTOM DESCRIPTION
Various vehicle options on about 187 of the above
vehicles may not have been installed during the
manufacturing process.
NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

REPAIR TO BE PERFORMED
Install and provide the customer the required missing
options by locating the VIN on page numbers 3 - 7 to
identify which sales code options need to be
installed/provided.
Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Inspect for missing options
23-24-D1-82 0.1hrs
Provide ALL Weather
23-24-D1-50 0.2hrs
Package/Door Sills/Cargo
Net (AAW)
Install Dual Stripe Graphics
23-24-D1-51 3.8hrs
on Hood, Front Facia, Rear
Facia, Tailgate, Roof
(M2Q or M2U)
Install “GT” 2 Fender
23-24-D1-52 0.4hrs
Graphics (1) Tailgate
(MPQ)
Install Black Tube Sidestep
23-24-D1-53 0.7hrs
(MRU)
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.

PARTS INFORMATION
NOTE: Parts are not to be ordered until vehicle is
inspected and verified which parts are required.
Qty
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1

Part Name
1st& 2nd Row Floor Mats
(AAW Package)
3rd Row Floor Mat
(AAW Package)
Door Sills
(AAW Package)
Cargo Net
(AAW Package)
“GT” Fender Graphics
(MPQ Package)
“GT” Tailgate Graphics
(MPQ Package)
Black Tube Steps (MRU
Package)
Front Facia Graphics –
Sterling Silver
(M2Q Package)
Hood Graphic – Sterling
Silver (M2Q Package)
Roof w/Sunroof graphic –
Sterling Silver
(M2Q Package)
Rear Spoiler & Deck Lid
Graphics Sterling Silver
(M2Q Package)
Rear Facia Graphic –
Sterling Silver
(M2Q Package)
Front Facia Graphics –
Octane (M2U Package)
Hood Graphic – Octane
(M2U Package)
Rear Facia Octane
(M2U Package)
Tailgate Graphics Octane
(M2U Package)
Roof Graphics w/Sunroof
Octane (M2U Package)

Part No.
82215970AA
82212174AB
82212281
82213308
68708759AA
68708756AA
82212299AE
68520921AA
68421168AA
68421170AA
68520922AA
68421172AA
68520925AA
68484324AA
68484328AA
68520926AA
68484326AA

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

1/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

PARTS RETURN
No parts return required for this campaign.

SPECIAL TOOLS
No special tools required to perform this service
procedure.

DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.

Owner Notification and Service
Scheduling
All involved vehicle owners known to FCA are being
notified of the service requirement by mail. They are
requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter
is attached.

Vehicle Lists, Global Recall System, VIP
and Dealer Follow Up
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and
then click on “Global Recall System.” Your dealer’s
VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.
Dealers should perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Service / Field Operations FCA US LLC

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

2/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

3/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

4/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

5/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

6/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

7/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

A. Installation of Hood Decal Procedure
1. Wipe the hood with a clean, lint-free cloth to remove any dirt or dust accumulated on the surface. Spray the
hood with 90% ISO-Water Solution and wipe dry with a clean lint-free cloth.
2. Spray down the hood with soap/water
solution in the areas where the graphic
will lay.
3. Acquire the hood graphic and peel off
the backing paper form the graphic.
Dispose the backing paper.
4. Spray down the back of the graphic
thoroughly with soap/water solution till
the graphic is soaked.
5. Lay the graphic over the hood. Position
the graphic cross-car by aligning the
edge of the backing paper alignment
features against the back edge of the
hood. Ensure the graphic is centered
and straight. Use masking tape as
centering guide (Figure 1).

Figure 1 – Hood Graphic

6. Spray down the carrier thoroughly with soap/water solution.
7. Squeegee down the center line of the
graphic prior to squeegeeing the sides.
This will secure the graphic in place,
preventing it to slip.
8. With the graphic now locked in place
through the center, both sides can be
worked on separately.
9. Spray under the edges with 25%
isopropyl solution. Continue to adhere
the graphic out towards the edges till
complete.
NOTE: Continue to adhere the graphic
out towards the edges till complete.

Figure 2 – Carrier Removal

10.

Carefully peel the carrier/pre-mask from the back of the graphic with 180-degree angle. Use the squeegee to
press down any raised edges (Figure 2).

11.

Wrap the graphic around the lip of the hood. The graphic should roll over the lip wrinkle free
(Figure 3).

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

8/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure [Continued]
12.

Apply heat to the rear edge as required to set the graphic. The heat gun should be on a low setting at approx.