NHTSA ID Number: 11029976
Manufacturer Communication Number: SC310Z_TSB_R1
TSB/Document Date: 2026-03-12
Summary
TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BPA REPLACEMENT (SC310Z REV 1) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the replacement of the High-Voltage Battery
Pack Assembly (HV BPA) on certain 2015-2017MY SOUL EV (PS EV) produced from July 15, 2014 through June 30, 2017 which were not included in SC267 Safety Recall Campaign and have completed TSB ELE310 and/or SC310A. The affected vehicles require replacement of the HV BPA due to the MIL ‘ON’ with related DTC(s) described on page 2.
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TSB/Document ID: SC310Z_TSB_R1
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-05
MFR Internal Campaign ID/Software Version: SC310Z
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
MODEL
Subsequent Repair Action
NUMBER
DATE
SC310Z (Rev 1, 03/04/2026)
May 2024
SUBSEQUENT REPAIR ACTION
SUBJECT:
HIGH-VOLTAGE BPA REPLACEMENT
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information regarding the replacement of the High-Voltage Battery Pack Assembly (HV
BPA) on certain 2015-2017MY SOUL EV (PS EV) produced from July 15, 2014 through June 30, 2017 which
were not included in SC267 Safety Recall Campaign and have completed TSB ELE310 and/or SC310A. The
affected vehicles require replacement of the HV BPA due to the MIL ‘ON’ with related DTC(s) described on
page 2. Follow the procedure outlined in this publication to replace the BPA on the applicable vehicle.
NOTICE
There is no charge to the vehicle owner for this repair.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SC310Z.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Kia America, Inc. Confidential
Page 2 of 5
HV BATTERY PACK REPLACEMENT
SUBJECT:
Flowchart:
•
SC310Z →’Vehicle In’ after TSB SC310A completed and ‘related’ DTCs are stored.
One or more of the ‘related’ DTC(s) stored:
P1AA7
P1AAF
P1AA8
P1AD1
P1AAB
P1AD3
P1AAC
P1B96
P1AAD
P1B70
P1AAE
Vehicle In
(After SC310A
Completed)
BPA Replacement
(TL PWA Process)
Vehicle Out
IMPORTANT
The new BPA is equipped with a “new” type harness. Techline PWA is required for HV BPA
replacement. Dealer should follow the process included in TSB ELE044 and obtain TL PWA . Claim
submission concerns WILL occur if the dealer does not obtain TL PWA for HV BPA replacement.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC310Z (Rev 1) Soul EV (PS EV) May Kia
2024
America, Inc. Confidential
Page 3 of 5
HV BATTERY PACK REPLACEMENT
SUBJECT:
WARNING
Be sure to read and follow the ‘General Safety Information and Caution’, the ‘High Voltage ShutOff Procedures’ and ‘High Voltage Battery Handling Guide’ instructions outlined on KGIS before
doing any work related with the high voltage system. Failure to follow the safety instructions may
result in serious electrical injuries.
BPA Replacement Procedure:
1.
Replace the HV BPA(s) by referring to “EV
Battery System → High Voltage Battery
System → Battery Pack Assembly → Repair
procedures” in the applicable Shop Manual on
KGIS.
IMPORTANT
New PN BPA is equipped with a “new”
type harness.
Note: SST OK375 E4300 BPA lifting jig and
crane jack (A) are required.
NOTICE
Place the removed BPA on a clean flat
surface. Dealer should follow the
process included in TSB ELE044 and
obtain TL PWA.
Note: The battery pack assembly (BPA)
consists of two (2) (left and right) battery
packs. Replace the case gasket and related
bolts, washers, and nuts.
2.
Confirm normal vehicle operation.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC310Z (Rev 1) Soul EV (PS EV) May 2024
Kia America, Inc. Confidential
Page 4 of 5
HV BATTERY PACK REPLACEMENT
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
July 15, 2014 to June 30, 2017
REQUIRED TOOL:
Tool Name
Part Number
Figure
Comments
To be used along
BPA Lifting Jig
OK375 E4300
with an engine
crane/hoist.
REQUIRED PART:
Part Name
Battery Pack
Assembly (BPA) *
Part Number
Figure
Qty.
37510 E4203QQK*
Comment
Non-heated
1
37510 E4253QQK*
Case Gasket
37528 E4000QQK
11408 06166PQQK
NUT M6, 8T
37535 E4500QQK
Heated
1
N/A
1
1
N/A
Pack of
3 Qty.
*Note: You may receive a BPA with a part number ending in “QQKR” when a part ending in “QQK” was
ordered. Both part numbers are interchangeable and acceptable in the warranty claim. Be sure to use
the corresponding Op Code for the BPA PN received. The replacement part numbers will require a VIN
entry for parts ordering. DO NOT order these parts for stocking purposes, related to this Campaign.
Supply is very limited. Until supply stabilizes, please confirm part availability before scheduling
customers. New BPA PNs now have the ‘new’ type wiring harness.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC310Z (Rev 1) Soul EV (PS EV) May Kia
2024
America, Inc. Confidential
Page 5 of 5
HV BATTERY PACK REPLACEMENT
SUBJECT:
WARRANTY INFORMATION: (PN ENDING IN “QQKR”)
N Code: N99 C Code: C99
MY
Claim
Type
Causal P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
Qty.
37510 E4203QQKR
or
1
37510 E4253QQKR
1517MY
R
37510
E4000
0
BPA
Replacement
240068R1
2.8
M/H
37528 E4000QQK
1
11408 06166PQQK
1
37535 E4500QQK
1
WARRANTY INFORMATION: (PN ENDING IN “QQK”)
N Code: N99 C Code: C99
MY
Claim
Type
Causal P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
Qty.
37510 E4203QQK
or
1
37510 E4253QQK
1517MY
R
37510
E4000
0
BPA
Replacement
240068R2
2.8
M/H
37528 E4000QQK
1
11408 06166PQQK
1
37535 E4500QQK
1
Note: Refer to Warranty Bulletin 2024-32 for claim submission procedures. When substitute
transportation is provided, manually enter sublet code ‘X2’ for rental expense reimbursement or one
roundtrip rideshare expense. A Techline PWA is required for HV BPA replacement. Dealer should follow
the process included in TSB ELE044 and obtain TL PWA. Claim submission concerns WILL occur if the
dealer does not obtain TL PWA for HV BPA replacement.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC310Z (Rev 1) Soul EV (PS EV) May 2024
Kia America, Inc. Confidential
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