NHTSA ID Number: 11029975
Manufacturer Communication Number: SC267Z_TSB_R2
TSB/Document Date: 2026-03-12
Summary
TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BATTERY PACK
ASSEMBLY REPLACEMENT (SC267Z REV 2) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the high-voltage battery pack assembly (HV BPA) on certain 2015-2019MY Soul EV (PS EV) vehicles produced from July 15, 2014 through September 28, 2018. After completing SC267 with the latest battery management system (BMS) software upgrade, the subject vehicles may subsequently require the replacement of the HV BPA due to MIL ON with a BPA related DTC(s).
GROUP
MODEL
Subsequent Repair Action
2015-2019MY
Soul EV (PS EV)
NUMBER
DATE
SC267Z (Rev 2, 03/04/2026)
September 2023
SUBSEQUENT REPAIR ACTION
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY
REPLACEMENT (SC267Z)
NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to replace the high-voltage battery pack assembly (HV BPA) on certain
2015-2019MY Soul EV (PS EV) vehicles produced from July 15, 2014 through September 28, 2018. After
completing SC267 with the latest battery management system (BMS) software upgrade, the subject vehicles
may subsequently require the replacement of the HV BPA due to MIL ON with a BPA related DTC(s). Follow
the procedure outlined in this publication to scan the vehicle for related DTC(s) and replace the HV BPA, if
applicable. Before conducting the procedure, verify that the vehicle is included in the list of affected VINs.
NOTICE
There is no charge to the vehicle owner for this repair.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SC267Z.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Kia America, Inc. Confidential
Page 2 of 5
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
Flowchart:
This publication is only applicable on a subject vehicle that has already had SC267 completed on a previous
visit which has the ‘latest’ BMS software. The subject vehicle must have one or more of the related DTC(s)
stored listed in this publication in order to claim the BPA replacement. Any other DTC stored must be
diagnosed by referring to KGIS and may not be claimed under this Subsequent Repair Campaign.
Vehicle In
(After SC267
Completed)
w/Related DTC(s)
Check SW Version
BMS ROM ID
4940, 4942,
4944, 4946
Not
Installed
Installed
NO
KDS SCAN
Related DTCS(s)
Stored?
YES
This TSB is
Not Applicable
Refer to KGIS for
Normal Diagnosis
Refer to TSB
SC267A
Related DTC(s):
P1AA7
P1AA8
P1AAB
P1AAC
P1AAD
P1AAE
P1AAF
P1AD1
P1AD3
P1B96
P1B70
BPA Replacement
(TL PWA Process)
Vehicle Out
IMPORTANT
For 2015-2017MY ONLY new BPA is equipped with a “new” type harness. There is no need to swap
the removed BPA harness from a previous repair under SC267. TL PWA is required for HV BPA
replacement. Dealer should follow the process included in TSB ELE044 and obtain TL PWA. Claim
submission concerns WILL occur if the dealer does not obtain TL PWA for HV BPA replacement.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267Z (Rev 2) Soul EV (PS EV) September
2023Inc. Confidential
Kia America,
Page 3 of 5
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
WARNING
Be sure to read and follow the ‘General Safety Information and Caution’, the ‘High Voltage ShutOff Procedures’ and ‘High Voltage Battery Handling Guide’ instructions outlined on KGIS before
doing any work related with the high voltage system. Failure to follow the safety instructions may
result in serious electrical injuries.
BPA Replacement Procedure:
1.
Replace the HV BPA by referring to “EV Battery
System → High Voltage Battery System →
Battery Pack Assembly → Repair procedures
(Removal)” in the applicable Shop Manual on
KGIS. Note: Dealer must obtain TL PWA.
IMPORTANT
15-17MY
ONLY
new
PN
BPA
is
equipped with a “new” type harness.
(Rev 1) removed harness swap.
2.
Note: SST OK375 E4300 and crane jack are
required.
NOTICE
Place the removed BPA on a clean flat
surface. Dealer should follow the
process included in TSB ELE044 and
obtain TL PWA.
3.
Note: The battery pack assembly (BPA)
consists of two (2) (left and right) battery
packs.
IMPORTANT
18-19MY ONLY new BPA is equipped
with the “new” type harness. There is
no need to swap.
4.
Reinstall all removed parts in the reverse order
of removal.
5.
Clear related DTC(s) using KDS.
6.
Confirm normal vehicle operation.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
SC267Z (Rev 2) Soul EV (PS EV) September 2023
Kia America, Inc.TSB:
Confidential
Page 4 of 5
SUBJECT:
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
AFFECTED VEHICLE RANGE:
Model
Production Date Range
15-17MY Soul EV (PS EV)
July 15, 2014 to June 30, 2017
18-19MY Soul EV (PS EV)
July 3, 2017 to September 28, 2018
REQUIRED TOOL:
Tool Name
Part Number
BPA Lifting Jig
OK375 E4300
Figure
Comments
To be used along
with an engine
crane/hoist.
REQUIRED PART:
Part Name
Part Number
HV Battery Pack
37510 E4203QQK*
Figure
Qty.
Comment
Non-heated
Assembly (BPA)*
1
(15-17MY)
37510 E4253QQK*
Heated
HV Battery Pack
37510 E4302QQK*
Non-heated
Assembly (BPA)
(18-19MY)
1
37510 E4352QQK*
Heated
*Note: For 15-17MY only, the ‘new’ BPA (left and right-side battery packs) have a ‘new’ type harness.
If a BPA was replaced under (SC267) along with a Volt & Temperature Sensor Wire Harness (VTSWH),
the ‘new’ BPA WILL NOT require the previously installed VTSWH on the existing BPA to be
installed/swapped onto the ‘new’ BPA. *Note: You may receive a BPA with a part number ending in
“QQKR” when a part ending in “QQK” was ordered. Both part numbers are interchangeable and
acceptable in the warranty claim. Be sure to use the corresponding Op Code for the BPA PN received.
IMPORTANT: The parts listed below DO NOT require replacement unless damaged or lost during removal.
Case Gasket
(15-19MY)
Bolt & Washer
for BPA
Nut for VTSWH
37528 E4000QQK
N/A
1
11408 06166PQQK
N/A
1
Replace Only
If Damaged
3pc. Included
Per Pack
37535 E4500QQK
N/A
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SC267Z (Rev 2) Soul EV (PS EV) September
2023Inc. Confidential
Kia America,
1
Are Needed.
Page 5 of 5
HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z)
SUBJECT:
WARRANTY INFORMATION: (PN ENDING IN “QQKR”)
N Code: N99 C Code: C99
Model
Claim
Causal
Type
P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
2.8
37510 E4203QQKR
or
37510 E4253QQKR
M/H
37528 E4000QQK
(SC267Z)
(PS
DTC Scan
EV)
0
15-
(Related) +
231069R2
BPA
17MY
R
E4000
37535 E4500QQK
(SC267Z)
(PS
DTC Scan
EV)
0
18-
(Related) +
231069R1
2.8
BPA
19MY
1
11408 06166PQQK
Replacement
37510
Qty.
37510 E4302QQKR
or
37510 E4352QQKR
37528 E4000QQK
1
11408 06166PQQK
Replacement
37535 E4500QQK
WARRANTY INFORMATION: (PN ENDING IN “QQK”)
N Code: N99 C Code: C99
Model
Claim
Causal
Type
P/N
Qty.
Repair
Labor Op
Op
Replacement
Description
Code
Time
P/N
2.8
37510 E4203QQK
or
37510 E4253QQK
M/H
37528 E4000QQK
(SC267Z)
(PS
DTC Scan
EV)
0
15-
(Related) +
231069R4
BPA
17MY
R
E4000
37535 E4500QQK
(SC267Z)
(PS
DTC Scan
EV)
0
1819MY
(Related) +
BPA
Replacement
1
11408 06166PQQK
Replacement
37510
Qty.
231069R3
2.8
37510 E4302QQK
or
37510 E4352QQK
37528 E4000QQK
1
11408 06166PQQK
37535 E4500QQK
Note: Refer to Warranty Bulletin 2023-30 for claim submission procedures. When substitute transportation is
provided, manually enter sublet code ‘X2’ for rental expense reimbursement or one roundtrip rideshare expense.
TL PWA is required for HV BPA replacement. Dealer should follow the process included in TSB ELE044 and obtain
TL PWA. Claim submission concerns WILL occur if the dealer does not obtain TL PWA for HV BPA replacement.
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SC267Z when accessing the KDealer+ system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
SC267Z (Rev 2) Soul EV (PS EV) September 2023
Kia America, Inc.TSB:
Confidential
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TSB/Document ID: SC267Z_TSB_R2
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-05
MFR Internal Campaign ID/Software Version: SC267Z
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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