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NHTSA ID Number: 11028259

Manufacturer Communication Number: 2080375/1

TSB/Document Date: 2026-02-04


Summary

Window Drop Glass Operation | ContinentaleBay logo GT/GTC |19-24MY. Condition: • Incorrect operation / function of the front and / or rear window drop glass • Front and / or rear drop glass fails to open / close or attempts to close and re-opens once contact has been made between the glass and applicable seal • DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52, BB and BC) for loss of basic settings


Figure 1

5. Referring to Figure 2 - Enter SVM code 370FTM01

Figure 2
- When prompted enter your global user ID and password
- Follow all on screen prompts to continue through the procedure, the identification data will be transferred

6. The required control modules will be automatically updated one by one, starting with 0042 – Door
electronics Drivers side (Figure 3)

Figure 3

7. Once the update is complete the summary screen will be shown in Figure 4, this confirms completion of
the required updates

Figure 4

8. Recheck the Door control module versions against the Reference tables 1 and 2 (depending on Part
number/Software version)

Section 2 - Software update - Rear door control modules 00BB and 00BC (short drop function
elimination)
NOTICE
The software update eliminates the rear window short drop function

Hint: In the event the software is not at the levels shown in Reference table 1,2,3 and 4 the operative must
conduct the applicable software updates within Section 1 and / or Section 2 and then conduct Section 3
However
In the event the software is at the correct levels as shown in Reference table 1,2,3 and 4 the operative must
conduct Section 3 only

9. Referring to Figure 5 - Within the Special functions tab - Select SVM - Code Input (Point A)
• Select Perform test (Point B)

Figure 5

10. Referring to Figure 6 - Enter the SVM code 370WAD01

Figure 6
- When prompted enter your global user ID and password
- Follow all on screen prompts to continue through the procedure, the identification data will be transferred

11. The control modules will automatically be updated one by one, starting with 00BB (Driver rear) and then
00BC (passenger rear)

12. Recheck the Door control module versions against the Reference tables 3 and 4 (depending on Part
number / Software version)

Reference table 3

Door control module

Part number

Software version

Target data container

00BB - Rear driver’s door

4M1959955D 0189

V03935413CW

00BC - Rear passenger door

4M1959955D 0189

V03935413CX

Reference table 4

Door control module

Part number Software version

Target data container

00BB - Rear driver’s door

4M1959955J 0430

V03935405MS

00BC - Rear passenger door

4M1959955J 0430

V03935405MT

Section 3 - Rectification / check instructions
13. Conduct a thorough check of all Window / door seals for the following:

Damage

Splits

Tears

Misalignment

Incorrectly fitted / located

Drop glass seal deformation (see Figures 7 and 8 as examples)

Figure 7

Figure 8
NOTE: Any issues found with the window seals must be rectified before conducting the remaining steps

14. IMPORTANT: Following the instructions in the attached PDF, the operative must complete all
measurement checks and make any necessary adjustments before proceeding.

15. IMPORTANT: If this is a repeat repair, involves scratch damage, or if window measurements are
significantly out of specification, refer to the attached reset procedure PDF.

NOTICE
Please ensure all steps are followed within the attached glass check / measurement PDF documents, the
operative should be aware there is (x1) document for ContinentaleBay logo GT and (x1) document for ContinentaleBay logo
GTC please ensure the correct document is used depending on vehicle type

Ensure all required measurements are attached to a new or existing DISS query
NOTICE
If not already done so, review eAcademy Digital Learning HUB videos on Glass Setting Procedures for GT
/ GTC before proceeding to ensure accurate and repeatable measurements are being made

16. VERY IMPORTANT - Referring to Rep.Gr 64 - Side glass - To initialise
Hint: Ensure all windows, sunroof and convertible roof (where applicable) are fully closed before conducting
the water leak check

17. Conduct a water leak check to ensure that water is not leaking into the vehicles interior

Water leaks must be resolved before returning the vehicle to the customer
CAUTION

Extra care must be taken to ensure the interior trim is suitably protected, any water which enters the
vehicle due to a leak must be dried / cleaned immediately

18. Conduct a short road test to check for any wind noise related issues
CAUTION
Wind noise issues must be resolved before returning the vehicle to the customer

Should the issue still be evident after conducting all steps (including the software update) the operative must
raise a new DISS query or respond via the previously opened DISS query and await feedback before
conducting any further work ensuring the following question is answered and included within the DISS query
Question:
Did the drop door glass operational issue occur when opening or closing the door
Or
Whilst operating the applicable window?
NOTICE
NOTE TO PRODUCT SUPPORT: In the event a DISS query is received with a complaint relating to drop
glass operational issues after the instructions within this TPI have been conducted to completion and the
issue is still evident, please second level the DISS query to the Body and Trim Senior Engineer and await
feedback before responding to the retailer

Warranty
Warranty type

110 or 910

Damage service number

64 38

Damage code

0012

Time to update door control modules
Labour operation code - 01 51 00 00
Time - As per ODIS log (Must not exceed 50 TU)
Time to conduct initial checks
Labour operation code - 64 38 02 00
Time - 15 TU
Time to conduct window seal checks
Labour operation code - 57 63 01 01
Time - 20 TU
Time to conduct the front and rear glass set procedure (left and right hand side)
Labour operation code - 64 40 16 01 (use 99 index until 05/12/24)
Time - 620 TU
Time to conduct motor-to-door ECU feed wires replacement
Labour operation code - 97 09 41 51
Time - 30 TU
Water leak test
Labour operation code - 64 38 01 99 (Use this code when conducting the water leak test)
Time - 20 TU
Post repair road test
Labour operation code - 01 21 00 01
Time - 30 TU

Required Parts and Tools
Reference ETKA where required

Retailer Glass Reset Procedure for
ContinentaleBay logo GT/GTC
BY634/5

INTERNAL

Introduction
In instances of multiple window drop concerns it has been found that to achieve the glass set specification, some
adjusters are being adjusted out of specification.
In some cases, since not all adjusters are visible, there is a possibility that the adjusters can be set to their maximum
inboard/outboard and induce excess tension in the regulators and affect the angle the windows enter the seals.
There is free play built into the front and rear regulators, therefore as the windows are being held in place by the cant
rail/convertible roof seals when closed, this may not be apparent when measuring. However, these extreme
adjustments can cause issues with how the windows enter the cant rail/convertible roof seals or how the front and rear
glasses interlock with each other, in some cases this can cause the seals to pinch and cause an anti-trap condition
leading to window reversal.
The following procedure should be applied to reset the regulator adjusters to factory delivered specification and then
fine tune any adjustments from there in line with the TPI specifications. To access all 8 adjusters the front door and
rear quarter panel trims will require removal.

INTERNAL

Front quarter glass adjuster reset - 1

The measurement between the bottom of the
mounting washer and division bar frame, is
12.5mm.
To reset this adjuster without removing the
quarter glass;
1. loosen the lock nut.
2. Screw the adjuster fully clockwise until it
bottoms out on the frame.
3. Unscrew the adjuster counterclockwise by
four complete turns.
4. Resecure the lock nut.
Figure 1. Image for reference, glass does not require removal
from vehicle

INTERNAL

Finally, set the height and profile to the TPI
specification before proceeding to the next step.

Front door regulator adjuster reset - 2

Regulator adjusters A, B
A = To reset this adjuster without removing the regulator
fully screw in clockwise until hard stop, then unscrew 4 turns
anticlockwise and relock the lock nut
B = To reset this adjuster without removing the regulator
fully screw in clockwise until hard stop, then unscrew 4 turns
anticlockwise and relock the lock nut

B

A

Regulator adjusters C, D

C

Figure 2

INTERNAL

D

C = To reset this adjuster without removing the front
regulator, fully screw in clockwise until hard stop, then
unscrew 12 turns anticlockwise and relock the lock nut.
D = To reset this adjuster without removing the quarter
glass fully screw in clockwise until hard stop, then unscrew
8.5 turns anticlockwise relock the lock nut.

Measuring from front div bar to rear of
the glass

Specification
971mm ± 1mm
If out of specification, refer to the next
slide to adjust the glass position
INTERNAL

Measure 100mm up from
the waist rail

Front door glass check and set

Loosen bolts -3- & -4- to ensure the glass sits in mounting position in its
lowest position. Then resecure the bolts.
NOTE: If the 971 mm ± 1mm specification shown on the previous slide is
incorrect, these bolts must be loosened to adjust the glass forward or
backward as needed to meet the correct specification.

Figure 3

GTC ONLY
If the specifications for interlock points 2, 3 or 4 cannot be achieved through normal
adjustment, insert the ratchet as shown in figure 4 and unwind both screws two full
turns counterclockwise.
Then loosen the two purple bolts (-3- & -4-) in figure 3, raise the glass evenly as
required, and re-secure the two purple bolts. Finally, return to the allen key (ratchet)
adjustment to set interlock points 2, 3 and 4 to specification. Check the 971mm
measurement has not altered, if so, re-adjust as required.
INTERNAL

Figure 4

Rear quarter regulator adjuster reset

Ensure blue closing panel (see image) is
not stopping the regulator from moving
when performing these adjustments by
ensuring the nuts securing this are
loose while resetting this regulator.
Figure 6

INTERNAL

Rear quarter regulator adjuster reset

Rear Regulator adjusters 1, 2, 3
Adjust the rear window regulator adjusters at the
following points as shown in the following page
Before resetting adjusters remove the 3 13mm lock
nuts (1-3 in image) to allow adjusters to be fully
screwed in without damaging the regulator.
1 – Fully screw in clockwise until hard stop, then
unscrew 9.5 turns anticlockwise and refit the lock nut.

INTERNAL

Figure 7

2 – Fully screw in clockwise until hard stop, then
unscrew 9.5 turns anticlockwise, refit the lock nut

NOTE: After you have carried out the reset
procedure, ensure measurements are rechecked as
per the check & measurements attachment

3 – Fully screw in clockwise until hard stop, then
unscrew 1 turn anticlockwise, refit the lock nut.

Door ECU wire check/replacement

For 25MY & Pre 25MY Only
After completing the regulator reset procedure,
replace the original motor-to-door ECU feed
wires (yellow in the photograph) with new wires
(part number: 000 979 242 E).
Approximately eight wires are required to achieve
the necessary extension length.
Parts should be sourced from VWeBay logo/AudieBay logo.
Refer to the information below and ElsaPro
Repair Group 97 Wiring harness repairs
Figure 8

INTERNAL

Final checks
After all adjustments have been made and recorded. Door ECU basic settings must be
relearnt. Ensure battery is fully charged and passes battery test in ODIS.
Test window operation in all scenarios, e.g. global open/close, individual window
switches, driver door switches, convenience open/close (where applicable), short drop
functions when opening/closing doors and with convertible roof open/closed if working
on a New GTC.
Finally, ensure vehicle still passes water ingress test and does not have excessive wind
noise, any further adjustments must remain within ELSA specifications.

INTERNAL

Retailer Glass Measurement
Procedure for GT
BY634

For measurement specifications refer only to the
information in this TPI, refer to ElsaPro for all
adjustment instructions as required.

INTERNAL

INTERLOCK POINT 1

The steel rule shown in the images is for reference purposes
only. To avoid potential damage to vehicle surfaces, it is
recommended to use a plastic rule when performing
measurements or alignments.

From block to bright ware for all interlock points

Specification
7.5mm ± 1mm
(Interlock Tool WT10549/1)
If the measurement is out of
specification refer to ElsaPro
Repair Group 64 ‘Front door
quarter glass – To adjust’

Place block 50mm in
front of front div bar
INTERNAL

Record measurement for
all interlock points

INTERLOCK POINTS 2, 3, 4
4

Specification
8mm ± 1mm
(Interlock Tool WT10549

If the measurement is
out of specification
refer to ElsaPro

Place block 150mm
behind corner of
front div bar
INTERNAL

Place block 50mm
in front of rear div
bar

Place block 50mm
to rear of rear div
bar

Repair Group 64 ‘Slide
glass checking and
adjusting’

)

INTERLOCK POINT 5

Do not use a Steel Rule against the div bar to measure, use a plastic vernier/rule

5

Specification
11mm ± 1mm
(Ruler/vernier )
If the measurement is
out of specification refer
to ElsaPro
Repair Group 64 ‘Slide
glass checking and
adjusting’

50mm from seal
INTERNAL

Record measurement

INTERLOCK POINT 6
6

1234

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TSB/Document ID: 2080375/1

Replacement Service Bulletin Number:

MFR Communication Date: 2026-01-20

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: STRUCTURE:BODY

MFR Component System:

MFR Component Subsystem:


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