CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Camera Kit
FCA US LLC
Reference: 76C

2025 (DD) Ram 3500 Cab Chassis
2025 (DJ) Ram 2500 Pickup
2025 (DP) Ram 4500/5500 Cab Chassis
Template Version 1.8

Revision
0

Edition
January 2026

Detail
Initial Version.

SYMPTOM DESCRIPTION
The Digital Rear View Mirror (DRVM) camera kit on
about 907 of the above vehicles may not have been
provided during the vehicle manufacturing process.
NOTE: Some vehicles above may have been
identified as not involved in this campaign and
therefore have been excluded from this campaign.

Owner Notification and Service
Scheduling
All involved vehicle owners known to FCA are being
notified of the service requirement by mail. They are
requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter
is attached.

IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perform
this repair on vehicles in used vehicle inventory and
those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Vehicle Lists, Global Recall System, VIP
and Dealer Follow Up

REPAIR TO BE PERFORMED

GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed from GRS within
several days of repair claim submission.

Provide the camera kit to the customer.

Use the following labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Provide the customer the
08-76-C1-82 0.0hrs
Camera Kit
Related Operation
95-08-20-51
$5.00
NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.

PARTS INFORMATION
Qty
1

Part Name
Camera Kit

Part No.
CCAS76C1AA

DEALER NOTIFICATION
To view this notification on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notification.

All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) for dealer inquiry as
needed.

To use this system, click on the “Service” tab and
then click on “Global Recall System.” Your dealer’s
VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.
Dealers should perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

1/2

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Camera Kit
FCA US LLC
Reference: 76C

Additional Information

Customer Service / Field Operations FCA US LLC

If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2024 STELLANTIS Group. All Rights Reserved

2/2

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Camera Kit

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

76C

Dear [Name],

LOGO

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

VEHICLE PICTURE

We are recommending the following improvements be performed on certain [2025 Model
Year (DJ) Ram 2500 Pickup, (DD) Ram 3500 Cab Chassis and (DP) Ram 4500/5500 Cab
Chassis] trucks.
WHY DOES MY VEHICLE NEED REPAIRS?
The Digital Rear View Mirror Camera kit may not have been provided during the vehicle
manufacturing process.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized
BusinessLink / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will
provide you the camera kit. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 76C.

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.