Service Campaign 918G: LED Headlamp Aiming Inspection and Adjustment - Retailer
Notification
November 13, 2025
Updates to this Document
• Technical Service Bulletin (TSB) 25-01-082G published on GMA Tech Info

Date
11/13/2025

Campaign Description:
Certain GV60 (JW1 EV) vehicles may have headlamps that are not optimally adjusted, although the vehicles and
headlamps meet required standards and aiming requirements.

Affected Vehicles:
•

Certain 2026MY GV60 (JW1 EV) produced from 07/09/2025 - 08/25/2025

Repair Information:
Follow the service procedure outlined in TSB 25-01-082G (or latest version) to inspect the headlamp aiming and
perform minor adjustments to the headlamp beams as necessary.
• Technician Certification Requirements: Genesis Specialist (or higher)

Recommended Alternative Transportation
A Service Valet or CVP 4.0 vehicle may be required based on the repair procedure duration/wait and any other
additional work on the vehicle that may need to be addressed during the guest’s visit.
❖ A Courtesy Vehicle Program (CVP) 4.0 vehicle or Service Valet is expected to be provided to guests.
a. Please note that Service Valet is available to the original/subsequent owner for 3 years/36,000
miles ONLY.
b. A CVP 4.0 Vehicle can be offered with the opportunity for Daily Reimbursement (Please refer to
CVP 4.0 Warranty/Campaign Rental Guidelines).

Other Notes/Recommendations
•
•
•
•

If a guest arrives at the retailer with no appointment scheduled, it is recommended that the retailer offer
alternative transportation to the guest while the vehicle is being serviced.
If a guest schedules an appointment in advance, ensure the appropriate tools and equipment are on hand
to perform any related repairs.
Always inquire if the guest will have time for an additional service to be performed if they were originally
scheduled for a different service.
Update the guest if the original estimated wait time is exceeded.

Warranty Information
•

Refer to TSB 25-01-082G (or latest version), the service campaign pays the following:
o Labor
▪ 0.3 M/H Headlamp Aiming Inspection and Adjustment
▪ 1.0 M/H Headlamp Aiming Inspection and Adjustment + Workstation Setup

•

Digital Documentation Photos:
o Refer to TSB 25-01-082G for any required photo(s) when submitting a claim. Claims are subject to
review after submission. If it is found that the photos are not compliant with the requested
capture items, the claim can be subject to a debit.

Guest Talk Tracks
1. For Guests with an appointment, but the campaign is not part of the originally scheduled services:
“I see that your vehicle has an open service campaign that we would like to take care of for you while you are here
today. This service campaign will consist of inspecting the vehicle’s headlamp aiming and, if necessary, adjusting
the headlamps. This service, of course, will be provided at no cost to you, and we would like to offer you
alternative transportation while we service your vehicle. We apologize for the inconvenience.”
2. For walk-in Guests:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has
an open campaign. This service campaign will consist of inspecting the vehicle’s headlamp aiming and, if
necessary, adjusting the headlamps. This service, of course, will be provided at no cost to you, and we would like
to offer you alternative transportation while we service your vehicle. We apologize for the inconvenience.”
3. For Guests over the phone:
“While I have you on the line and am verifying your current appointment, I ran your VIN and found that your vehicle
has an open campaign. This service campaign will consist of inspecting the vehicle’s headlamp aiming and, if
necessary, adjusting the headlamps. This service, of course, will be provided at no cost to you, and we would like
to offer you alternative transportation while we service your vehicle. We apologize for the inconvenience.”

Retail Notification Checklist
Reservation:
Did you check WebDCS for additional campaigns or recalls? Did you check for any declined services from
previous visits?
 Yes
 No - Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Also, ask the guest if they would like to have any of the previously declined services performed.
Readiness: Does the retailer have the necessary tools on hand to complete the repair in a timely manner?
 Yes
 No – It is highly recommended to order & have the necessary tools/parts ahead of time and perform
repairs efficiently for the optimal guest experience.
Reception: Did the guest provide authorization to perform repairs?
 Yes
 No - Guests must be consulted and provide approval before proceeding with any services on their
vehicle.
Did you explain to the guest the expected repair time and set the expectation for a status update?
 Yes
 No – Guests should be given an estimated time of when their vehicle is completed so the guest
can plan the rest of their day away from the retailer.
Did you offer the guest Alternative Transportation if requested?
 Yes
 No – Guests should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, a CVP may be required based on the repair duration and any other
additional work on the vehicle that may need to be addressed during the guest’s visit. Guests may
also request CVP regardless.

Repair: Does the Technician meet the recommended training requirement(s) to complete this campaign?
 Yes
 No – Please ensure a technician with the recommended training level requirement(s) listed above
completes this repair.
Were the required pictures taken as outlined in TSB 25-01-082G (or latest version)?
 Yes
 No – Please ensure appropriate picture(s) are taken for the retailer to be compensated. See TSB for
sample photo(s). Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you receive the guest’s signature on all warranty lines in addition to the final RO?
 Yes
 No – Guests must sign the final invoice upon the retailer’s delivery of the vehicle back to the guest.

FAQs:
Q1: What is the issue?
A1: Certain GV60 (JW1 EV) vehicles may have headlamps that are not optimally adjusted, although the vehicles
and headlamps meet required standards and aiming requirements.
Q2: What are the affected vehicles?
A2: Affected vehicles include the following:
• Certain 2026MY GV60 (JW1 EV) produced from 07/09/2025 - 08/25/2025
Q3: What will be done during service at the retailer?
A3: The retailer will inspect the vehicle’s headlamp aiming and, if necessary, adjust the headlamps. The service
will be completed at no cost for guests for all affected vehicles.
Q4: When will owners be notified?
A4: Owners of the subject vehicles are expected to be notified via First Class Mail by December 2025.

Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this
quality matter and continued commitment to our Genesis guests.

Key Contact Information
Retailer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Genesis Special Service Tools [email protected]
(SSTs) Support
1-855-763-6630
Special Service Tools Ordering [email protected]

Questions or feedback on SSTs
Ordering tools/equipment

Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis
Retailers

Warranty Prior Approval (PA)
Center

1‐844-371-3808

Warranty Prior Approval (PA) Center for
Genesis Retailers

Service Lane Technology
(SLT)

[email protected] / 1-866-9846355

Xtime / AutoLoop /
CDK

[email protected]

[email protected] / 1-877-8502010

Customer Support
Genesis Customer Care

GenesisRecall /Campaign
Website
Genesis Roadside Assistance

Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration
/ OperationCodes

Contact Information

Description

1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall

For Genesis Customer Care,
Connected Services and Roadside
Assistance

1-844-340-9742

Genesis Roadside Assistance

Updated information for customers
related to recall and service campaigns

Key Reference Information
Name
Service Valet Appointment Scheduling

Source

Car Care Scheduling (Xtime) - Recall
Appointment Notification

www.GenesisdealerUSA.com > Resources > Document Library >
Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK

Parts – Campaign Parts Management
(CPM) Procedure

As applicable; www.GenesisdealerUSA.com > Resources >
Documents Library > Parts > Campaign Parts Management

Courtesy Vehicle (CVP)Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

Recall /Campaign Website

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall

NHTSA Website

www.safercar.gov