Daimler Truck . . .
North America LLC Field Service Campaign

SF726
Creation Date: September 2025

Subject: Mobileye Collision Mitigation System Update

Models Affected
Model Model Prod. Start
Make Model Year Start | Year End Date Prod. End Date

Freightliner Custom XCM, XCP, XCR, and XCS

nd th
Chassis Corporation model chassis 2025 2026 May 2”, 2024 July 7", 2025

General Information

On behalf of the entity listed below, Daimler Truck North America LLC (DTNA) is initiating Field Service Campaign SF726
to modify the affected vehicles.

e Wholly owned subsidiary Freightliner Custom Chassis Corporation.

PROBLEM: On certain FCCC XC chassis equipped with Mobileye Lane Tracking and alert system, the vehicle's lane
tracking system fails to alert the driver of unintended lane departures if the turn signal or hazard lamps are not activated
upon startup.

SOLUTION: Software will be updated to enable the lane tracking system.

There are approximately 740 vehicles involved.

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer
will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a
vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time
after receiving notification.

Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker
(Form WAR261).

Replacement Parts

No parts are required for this repair.

Page 1
Daimler Truck

North America LLC Field Service Campaign

SF726
Creation Date: September 2025

Claim Reimbursement - Labor Allowance

IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and

the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.

You will be reimbursed for your labor by submitting your claim through the warranty system within 30 days of completing

this campaign.

e In OWL, use the ‘Retrieve’ function and select the appropriate procedure. This will auto-populate the PFP,

component code, cause, corrective action, and SRT code.

Table 1 — Claim Reimbursement Table

Claim Type Field Service Campaign
Campaign SF726-A
VMRS Component Code | F99-999-005
Cause Code Ai — Campaign
Primary Failed Part 25-SF726-000

Table 1 — Claim Reimbursement Table

Table 2 — Labor Allowance for SF726

Time Allowed SRT . .
Groups Procedure (hours) ae Corrective Action
A PARAMETER UPDATE, RVM, FCCC RV MOBILEYE, 0.4 996-F245A 12-Repair
REFLASH, (SF726) Recall/Campaign

Table 2 — Labor Allowance for SF726

Claims for Credit

° Claim type is Field Service Campaign.

° In the Campaign field, enter the campaign number and group (SF726 - A).
° In the Primary Failed Part field, enter 25-SF726-000.

° In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will auto-populate

if applicable using SRT 939-6010A for 0.4 hours for RVs.

° The VMRS Component Code is F99-999-005 and the Cause Code is Ai - Campaign.

° U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the

following:

= Accept the documentation of the previous repair.

= Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the
‘Copy of Owner Letter’ section of this bulletin for reimbursement guidelines.)

=» Submit an OWL Field Service Pre-Approval Request for a decision.

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Daimler Truck . . .
North America LLC Field Service Campaign

SF726
Creation Date: September 2025

= Include the approved amount on your OWL claim in the Other Charges section.
= Attach the documentation to the pre-approval request.

= If approved, submit a ‘based on claim’ for the pre-approval.

= The Dealer is required to reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and
the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, if you have any questions, contact the Warranty Campaigns Department by submitting an
inquiry through WSC (Warranty Support Center) located in OWL (Online Warranty Link). Export distributors, submit a WSC
ticket or contact your International Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts
Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must
be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess
inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter
301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states
that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time.
However, circumstances of a particular situation may reduce the 60-day period. Failure to repair a vehicle within a
reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle,
without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits
dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall
notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its
distributors and retail outlets within five working days.

Page 3
Daimler Truck . . .
North America LLC Field Service Campaign

SF726
Creation Date: September 2025

Copy of Notice to Owners

Subject: Mobileye Collision Mitigation System Update

Daimler Truck North America LLC (DTNA), and wholly owned subsidiary, Freightliner Custom Chassis Corporation, is
initiating Field Service Campaign SF726 to modify specific 2025-2026 FCCC XCM, XCP, XCR, and XCS model chassis
vehicles, manufactured May 2"4, 2024, through July 7, 2025.

Problem: Certain FCCC XC chassis equipped with Mobileye Lane Tracking and alert system; the vehicle's lane tracking
system fails to alert the driver of unintended lane departures if the turn signal or hazard lamps are not activated upon startup.

Solution: Parameter will be updated to enable the lane tracking system.

Please contact an authorized DTNA dealer to arrange to have the campaign performed. The campaign will take
approximately one hour and will be performed free of charge. To locate an authorized dealer go to
https://northamerica.daimlertruck.com/brands/support. At the bottom of the page click on the appropriate brand (shown as
an icon), and at the top of each brand’s page is an option to ‘Find a Dealer’.

This Field Service Campaign will terminate on September 30", 2026. Please make sure the campaign is completed prior
to this date. Work completed after this date will be done at the customer's expense.

As stated in the terms of your express limited warranty, Daimler Truck North America LLC will not pay for any damage
caused by failure to properly maintain your vehicle. Daimler Truck North America LLC considers the work necessary under
this campaign to be proper maintenance and, therefore, will not pay for any damage to your vehicle caused by your failure
to have the repairs that are the subject of this campaign performed in a reasonable time.

If you have any questions, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific

Time, Monday through Friday, e-mail address: [email protected], or contact the Customer Assistance
Center at (800) 385-4357.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4
Daimler Truck . . .
North America LLC Field Service Campaign

SF726
Creation Date: September 2025

Work Instructions
Subject: Mobileye Collision Mitigation System Update

Models Affected
Model Model Prod. Start
Make Model Year Start | Year End Date Prod. End Date

Freightliner Custom XCM, XCP, XCR, and XCS
Chassis Corporation model chassis

2025 2026 May 24, 2024 July 7%, 2025

Programming the Bulkhead Module (BHM) Electronic Control
Unit (ECU)

1.

a fF oO N

6.

Inspect the base label (Form WAR259) for a campaign completion sticker for SF726 (Form WAR261). The base label
is usually located on the front wall under the dash. If a completion sticker is present, no work is needed. If a completion
sticker is not present, proceed to the next step.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
Turn the keyswitch to the ON position.

Connect an RP1210B-compliant vehicle diagnostic adaptor to the diagnostic connector on the vehicle.
Connect the other end of the adaptor to the laptop. Ensure the laptop is connected to a power source.

Open DiagnosticLink®.

IMPORTANT: Make sure that DiagnosticLink is updated to the latest version (8.21 SP3 at the time of publication or newer)
before programming the vehicle.

7.

Use the DTNA Portal credentials to connect DiagnosticLink to the server.

Page 5
Daimler Truck
North America LLC

SF726

Creation Date: September 2025

Field Service Campaign

Go to the ‘Program Device’ tab. See Fig. 1.
Select the Vehicle Identification Number (VIN), then select ‘Download data from server.’ See Fig. 1.

DiagnosticLink

View log Parameters Actions Tools Help

eae

"

Identificaton

a it Codes

Troubleshooting

Connected unit