22-NA-083 Service Bulletin/Repair Instructions

Bulletin No.: 22-NA-083
Service Bulletin
Date: May, 2025
TECHNICAL

Subject:

Brand:
Requirements for Replacement of Dual Mode Charge Cord Set Under Warranty

Model:
Model Year:

from
Cadillac
Chevrolet
Escalade IQ
2025
Escalade IQL
2026
LYRIQ
2023
OPTIQ
2025
Blazer EV
2023
Bolt EUV
2022
Equinox EV

Silverado EV

HUMMER EV
GMC
HUMMER EV SUV

Sierra EV
2024
VIN:

to
Propulsion:
from
Drive Unit:
to
2026
—
—
—
—
2025
2022

2024
Involved Region or Country
North America Only
Condition
Note: Dealers need to get PRE-APPROVAL using the CSMT PRA process BEFORE

replacing charge cords under warranty.

When replacing any of the dual mode charge cord set components under warranty, you

must return the main cord set assembly and both grid plugs: (1) charge cord body, and

(2) swappable grid plugs.

Note: Depending on region or components replaced, you may not be prompted to

return components. Only return components when prompted after claim submission.

Note: Dual Level Cord set suppliers have changed. Charge Cord Modules and

adaptors are not interchangeable between suppliers.

Note: It is not required to return the storage bag (if equipped). The new charge

cord set, and grid plugs will not come with a new storage bag.

Note: Failure to return all components (minus the storage bag if equipped) may result in

a debit of the warranty claim. Charge cords are not to be replaced due to customer abuse

or failure to comply with charge cord instructions. Many charge cords are returned without any trouble found. Additional information is appreciated on the repair order as to why

the cord set is being replaced, such as the LED light status, which grid plug was being

used, etc.

Example: "Charge Cord Fault Detected" - White off / Flashing Red or "Charge Cord

Internal Fault Present - White off/ White off/ Solid Red, as referenced in the Plug-In

Charging Malfunction per Single Mode (voltage) Charge Cord Status Indicator Key in SI.
Copyright 2025 General Motors. All Rights Reserved.
Page 2
May, 2025
Bulletin No.: 22-NA-083
Cause
The product quality team requests that the module be returned along with the grid plug

the customer is using to be returned to perform proper root cause analysis on the

returned assembly.
Correction
Refer to SI procedures and other published bulletins to aid in cord set diagnosis for

known customer induced issues prior to replacing the cord set under warranty.

All charge cords are part of the Pre-Repair Authorization process for warranty repairs.

Please refer to Service Bulletin # 18-NA-306 for the pre-repair authorization process.

Note: Replacing a cord set for a customer induced condition may result in a debit of the

warranty claim. Warranty coverage is for manufacturing defects.

Note: The individual components are available to repair customer induced, non-warranty

conditions for (NEW) Aptiv cord sets only.
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws

applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,

preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a

conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you

must follow those applicable laws.

Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all

specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must

be performed by a technician who has successfully completed the required training.

Refer to Plug-In Charging Malfunction per Single Mode (voltage) Charge Cord Status Indicator Key- printed in SI.

(OLD) Webasto Cord Set
6563118
Bulletin No.: 22-NA-083
May, 2025
Page 3
(NEW) Aptiv Cord Set
6724763
Return BOTH the Charge Cord Body Module (1) and the Grid Plug that the customer was using when the fault

occurs (2), as shown in the pictures above.

Note: Failure to return both failed components and provide clear description of the fault may result in a debit of the

warranty claim.
Parts Information

Description
Webasto Part Number (Old

Supplier)

Kit
85163382
Aptiv Part Number (New Supplier)

(85720051 supersedes to 85775040)

85720051 + 85668834 + 85668835
24044913

24048526

24050462

24295525

24054348

Main Cord Set Module
24054139
(85720051 supersedes to 85775040)
24046510

24055951

24048526

24055952

24050461

120 Grid Plug

240V Grid Plug
24295528

24050459

24295536

24050460
85668834

85668835
Page 4
May, 2025
Bulletin No.: 22-NA-083
Warranty Information

A Charger Cable Kit that comes with the vehicle from the factory (RPO PSC) is covered under the New Vehicle

Bumper-to-Bumper Limited Warranty (Canada Base Warranty) period. Pre-Repair Authorization is required per

the process outlined in Bulletin 18-NA-306.

Charger Cable Kits and other part numbers listed in the parts section of this bulletin that are sold over the counter

are covered for 12 months (parts only).

For vehicles repaired under warranty, use:

Labor

Operation
Description
Labor Time
Transaction Type
Net
5040230
Drive Motor Battery Charger

Cable Kit Replacement
Use Published Labor

Operation
ZREG – For Charger

Cable Kit components

that came with the new

vehicle from the factory

(RPO PSC)
N/A
ZPTC – for Charger

Cable Kit components

sold over-the-counter

Version
8
Modified
Released April 19, 2022

Revised March 23, 2023 – Added Cadillac LYRIQ, 2023 Model Year, updated Condition,

Correction and Parts Information.

Revised March 04, 2024 – Revised to add Blazer EV, HUMMER EV SUV, Equinox EV,

Silverado EV, 2024 Model Year, and updated the Condition and Parts Information.

Revised June 27, 2024 – Updated Parts Information.

Revised August 23, 2024 – Added Sierra EV, 2025 Model Year, (NEW) Aptiv Cord Set

picture, and updated Condition and Parts Information.

Revised December 03, 2024 – Added the Cadillac Escalade IQ and updated the Parts

Information and Warranty Information sections.

Revised March 06, 2025 – Added the Cadillac OPTIQ and updated Parts Information.

Revised May 16, 2025 – Added 2026 Cadillac Escalade IQ / IQL and first Note in

Condition section.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these

technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper

service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job

properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your

vehicle will have that condition. See your GM dealer for information on whether your vehicle may beneﬁt from the

information.
WE SUPPORT VOLUNTARY

TECHNICIAN

CERTIFICATION

SaleBestseller No. 1

TOPDON Bidirectional Scan Tool, 2026 New ArtiDiag900 Lite Automotive Diagnostic Tool for Full System, Scanner for Car with Active Test, 8 Reset, Wireless OBD2 Scanner Diagnostic Tool for All Vehicles

[2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
[TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
[Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
[DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast.
[OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.

SaleBestseller No. 2

TOPDON ONE Bidirectional Scan Tool, 10.1" OBD2 Scanner with J2534 Pass-Thru and ECU Coding, Over 50 Resets, Topology Mapping Car Diagnostic Tool for All Vehicles

Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
Topfix AI Assistant: Covers 5 million plus fault codes and delivers instant causes, symptoms, and repair guidance with professional wiring diagrams for each code.Slashes diagnostic time, boosts first-time fix accuracy, and increases shop revenue
50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary.

SaleBestseller No. 3

TOPDON TopScan Lite OBD2 Scanner Bluetooth, Bi-Directional Scanner Wireless All System Diagnostic Tool for iOS & Android, 8+ Hot Reset, Repair Guides, Check Engine Car Code Reader, Performance Test

Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.

This product presentation was made with AAWP plugin.

Last update on 2026-05-11 / Affiliate links / Images from Amazon Product Advertising API

Buffer Email Facebook Flipboard Hacker News LinkedIn Messenger Mix Pinterest Print Reddit SMS Telegram Tumblr X VK WhatsApp Line Xing Threads Bluesky Copy Mastodon Nextdoor