NHTSA ID Number: 11023131
Manufacturer Communication Number: ATI&09032025903
TSB/Document Date: 2025-09-16
Summary
Dealer Message - American Honda
Motor Co., Inc. (AHM) is searching for certain 2023-2025 CR-V FHEVs with a customer complaint of a roaring noise from the front wheel area that may be more prevalent while turning. Customers may also notice a howling or grinding noise at highway speed. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
INTERACTIVE NETWORK
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Sent on
09
From
Technical Information & Support Group
Subject
Request for Parts: 2023-2025 CR-V FHEV Front Wheel Bearing Noise (Action Req'd)
03
2025
Expires on 09
17
2025
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Parts: 2023-2025 CR-V FHEV Front Wheel Bearing Noise (ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 CR-V FHEVs with a customer complaint of a roaring noise from the front wheel area that may
be more prevalent while turning. Customers may also notice a howling or grinding noise at highway speed. To better understand the cause of this condition, AHM would
like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Vehicle mileage must be at minimum of 5000 miles.
2. Using a stethoscope, confirm the noise is coming from the wheel hub bearing.
3. Vehicle must NOT have any abnormal tire wear.
4. No previous replacement of the FR Wheel Bearing (44300), FR hub (44600) or
FR knuckle (51211/51216).
5. No repair or disassembly has been attempted for this issue.
6. Vehicle has not been involved in a collision.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at tis@ahm.honda.com. or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2025)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be reached.
4. Current Mileage
5. Confirm that the vehicle meets qualifiers #1-#6 listed above.
6. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a VISA gift card. Technical Information & Support (TIS) will provide
additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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TSB/Document ID: ATI&09032025903
Replacement Service Bulletin Number:
MFR Communication Date: 2025-09-04
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: WHEELS
MFR Component System:
MFR Component Subsystem:
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