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SV Paint Bloom

UPDATE PRIOR TO SALE NOTICE

Global Service Action
Number: N949 UPS5324-3

Changes are highlighted in blue
Subject:

Publication No.: N949 UPS5324-3

SV Paint Bloom

Model: Range Rover Sport (L1)
Model Year: 2025
Date of Issue: 11 August 2025
Expiry Date: 30 November 2026

To:

All National Sales Companies (NSCs), importers, retailers and authorized repairers.

For the
Attention of:

The approved JLR retailer / authorized repairer.

Important:

Rest of World: Quarantine in JLR retailer / authorized repairer or applicable NSC location.
North American Territories: Quarantine in JLR retailer / authorized repairer or applicable NSC location.
NOTE: The information in this campaign is intended for use by professional technicians.If you are not a JLR retailer /
authorized repairer, do not assume that a condition described affects a specific vehicle.Contact an authorized JLR
retailer / authorized repairer to determine if this campaign applies to a specific vehicle.
The campaign has been updated to extend the expiry date.
This campaign does not apply to any vehicles already registered and in use, either with the JLR retailer / authorized
repairer, or customer. Any vehicle already in use may continue to be driven and any repair instructions will be
communicated through a separate campaign.

FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
A concern has been identified on certain 2025 model year Range Rover Sport SV Edition 2 vehicles. A number of Range Rover
Sport SV Edition 2 vehicles have undergone a significant uplift activity in order to meet the increasing customer expectations of this
premium product. As an unfortunate consequence to this, the intensive uplift in paint polishing on a small batch of vehicles has
resulted in a 'blooming' effect in the paintwork which has only become evident after a period of time post dispatching of the product.
ACTION TO BE TAKEN
This campaign directs JLR retailer / authorized repairers to quarantine any unsold vehicles in the affected vehicle range.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
JLR retailer / authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such
time as the repair has been successfully completed.
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Refer to the warranty section of this campaign for details of the Related Damage Process. At the time of confirming a booking for a
vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the
correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
'JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles. JLR have advised us that there is an upgrade to be completed on your vehicle
and have instructed us to complete this action prior to handing the vehicle over to you. JLR apologize that this upgrade may delay
the delivery of your new vehicle but are committed to make sure customers benefit from the very latest technology to make sure
your ownership experience is the best possible.'
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle, this is at your
discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and retailers with regards to the launch of any Update Prior to
Sale (UPS) notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to UPS activity to acknowledge the poor experience.
Should you have any questions, contact the Customer Relationship Center (CRC) in the first instance for help and support.



The following applies to:
[NORTH AMERICA]

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:



The following applies to:
[NORTH AMERICA]

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer / authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.

Yours faithfully
Steve Oldham
Global Customer Care Quality Director
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SERVICE INSTRUCTION

SERVICE INSTRUCTION - N949 UPS5324-3
SROs, Sundry Value
NOTE:
An allowance of £240 Sterling has been allocated to have the vehicle polished to remove the paint bloom defect by a JLR approved bodyshop or equivalent vehicle detailing specialist.
Description

SRO/Sundry Time/Value (£)

Polish vehicle

ZZZ999

Drive in/drive out 02.02.02

£240
0.2

The invoice provided by the JLR approved bodyshop or equivalent vehicle detailing specialist must be included as part of the warranty claim for evidence.

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.

Warranty Information
Warranty claims should be submitted quoting program code N949 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts,
these are included for information only.
Program Code Option

Description

SRO/Sundry Time/Value (£)

N949

A

Polish vehicle

ZZZ999

N949

B

Polish vehicle
ZZZ999
Drive in/drive out 02.02.02

£240
£240
0.2

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this campaign.

Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box, search for 'Related
Damage Claim' and open the related bulletin link).
Table of Contents
REMOVAL AND INSTALLATION: SERVICE INFORMATION
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REMOVAL AND INSTALLATION: SERVICE INSTRUCTION

SERVICE INFORMATION

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1.
NOTES:
All vehicles affected by this campaign will display varying levels of paint bloom.
The paint bloom defect becomes more visible when viewed with a suitable light source
and in some cases is not visible in natural day light.
The illustrations show examples of paint bloom visible on the vehicle.

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

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

SERVICE INSTRUCTION
1.
NOTES:
All vehicles affected by this campaign will require vehicle polishing.
An allowance of £240 Sterling has been allocated to have the vehicle polished to remove
the paint bloom defect by a JLR approved bodyshop or equivalent vehicle detailing
specialist.
Using a JLR approved bodyshop or equivalent vehicle detailing specialist, all body panels affected by
paint bloom must be suitably polished to remove the defect.

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