NHTSA ID Number: 11022380
Manufacturer Communication Number: 24L03
TSB/Document Date: 2025-09-03
Summary
Certain 2020-2023 Model Year Multiple Vehicle Line Trucks Equipped with Diesel Engines - Particulate Matter (PM) Sensor Reimbursement
Service Engineering Operations
Customer Service Division
Ford
Motor Company
PO Box 1904
Dearborn, Michigan 48121
August 13, 2025
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Special Field Action 24L03
Certain 2020-2023 Model Year Multiple Vehicle Line Trucks Equipped with Diesel
Engines - Particulate Matter (PM) Sensor Reimbursement
PROGRAM TERMS
This program will be in effect through August 31, 2026. All owners, including prior and current, will be
mailed and eligible for reimbursement, if qualified.
REASON FOR THIS COMMUNICATION
Ford Motor Company will be notifying customers during the week of August 25, 2025, or earlier, about
a refund offer for customers who may have paid for Particulate Matter (PM) sensor repairs within the
emissions warranty period. Emissions warranty coverage eligibility for the PM sensor (Service Base
Part Number -5L216-) in the Ford warranty claims system was omitted, due to an administrative error.
This Awareness Communication will help dealers answer customer questions related to this Special
Field Action.
NOTE: Warranty eligibility is dependent upon vehicle mileage and registration location. See
Professional Technician System (PTS) > Diagnostics > Part Coverage for more information.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly
Plant
Build Date Range
F-150
(3.0L Diesel)
2021
Dearborn
January 8, 2020 through November 09, 2021
F-650 / F-750
(6.7L Diesel)
2021-2023
Ohio Assembly
May 14, 2019 through January 06, 2023
Ohio Assembly
April 03, 2019 through February 10, 2023
Kentucky Truck
February 19, 2019 through December 23, 2022
Super Duty
(6.7L Diesel)
2020-2022
Copyright 2025 Ford Motor Company
SERVICE ACTION (Awareness)
NOTE: Customers may request receipts and Repair Order (RO) documentation needed for a
reimbursement.
REFERENCE: The following customer instructions are given in the Owner Letter:
If you paid for a PM sensor (Service Part Number -5L216-) repair that was
eligible for emissions warranty coverage:
Visit the Ford Refund Website and submit for your refund before the
August 31, 2026 expiration: FordOwnershipCare.com - PIN #: XXXX
Please enter the following information into the website shown above:
• Your PIN #
• Picture(s) of your Receipt(s) for the PM sensor repair (parts / labor)
o Include the detailed Repair Order (RO) from repairing facility
o Contact the repairing facility as needed for documentation
• Date of repair / purchase
• Mileage at time of repair
• Name of repairing facility or retailer
• Part Number installed
• $ Amount paid
CUSTOMER NOTIFICATION
Owner letters are expected to be mailed during the week of August 25, 2025, or earlier. All owners,
including prior and current, will be mailed and eligible for reimbursement, if qualified.
OASIS AND FSA VIN LISTS
OASIS and FSA VIN Lists will not be activated for this program.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Special Field Action 24L03 - Expires August 31, 2026
August 2025
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
Our commitment is to provide you with the highest level of service and support for any inconvenience.
Our records indicate that you own or previously owned a potentially affected vehicle.
What is the issue?
Due to an administrative error in our warranty claims system, you may have
paid for a particulate matter (PM) sensor repair that was eligible for
emissions warranty coverage. Please refer to your warranty guide for
emissions warranty coverage limits that apply to your vehicle.
What should you do?
If you paid for a PM sensor (Service Part Number -5L216-) repair that was
eligible for emissions warranty coverage:
Refund Website
QR Code
Mail-in Refund Option
Visit the Ford Refund Website and submit for your refund before the
August 31, 2026 expiration: FordOwnershipCare.com - PIN #: XXXX
Please enter the following information into the website shown above:
● Your PIN #
• Picture(s) of your Receipt(s) for the PM sensor repair (parts / labor)
o Include the detailed Repair Order (RO) from repairing facility
o Contact the repairing facility as needed for documentation
• Date of repair / purchase
• Mileage at time of repair
● Name of repairing facility or retailer
• Part Number installed
● $ Amount paid
Prior to the August 31, 2026 expiration, you may mail refund requests,
which include the documentation listed above, to:
Ford Motor Company
PO Box 6251
Dearborn, Michigan 48121-6251
Please include original receipts (no photocopies) and allow 60 days for
processing. Your original receipts will be returned to you after processing.
Copyright 2025 Ford Motor Company
Can we assist you
further?
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please
contact the CRC at the number listed using the Telecommunication Relay
Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact
our Motorhome Customer Assistance Center toll-free at 1-866-906-9811.
Representatives are available 24 hours a day.
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2025 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Acción de campo especial 24L03 - Vence el 31 de agosto de 2026
Agosto 2025
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
En caso de algún inconveniente, nuestro compromiso es ofrecerle servicio y apoyo de alto nivel.
Nuestros registros indican que usted es propietario o fue propietario anteriormente de un vehículo
potencialmente afectado.
¿Cuál es el
problema?
Debido a un error administrativo en nuestro sistema de reclamos de
garantía, es posible que haya pagado por una reparación de un sensor de
partículas (PM) que calificaba para la cobertura de la garantía de emisiones.
Consulte la guía de garantía para conocer los límites de cobertura de la
garantía de emisiones que se aplican a su vehículo.
¿Qué debe hacer?
Si pagó por una reparación de un sensor de partículas (número de pieza de
servicio -5L216-) que calificaba para la cobertura de la garantía de
emisiones:
Sitio web de
reembolsos
Código QR
Visite el sitio web de reembolsos de Ford y solicite el suyo antes de la
fecha de vencimiento 31 de agosto de 2026: FordOwnershipCare.com PIN n.°: XXXX
Ingrese la siguiente información en el sitio web que se muestra arriba:
• Su número PIN
• Fotos de sus recibos de la reparación del sensor de partículas
(piezas/mano de obra)
o Incluya la orden de reparación (RO) detallada del centro de
reparación
o Comuníquese con el centro de reparación según sea
necesario para obtener documentación.
• Fecha de reparación/compra
● Número de pieza instalado
• Millaje al momento de la reparación
● Nombre del taller de reparación o del minorista
● $ Monto pagado
Derechos de autor 2025 Ford Motor Company
Opción de reembolso
por correo
Antes de la fecha de vencimiento, 31 de Agosto de 2026, puede enviar
solicitudes de reembolso, que incluyan la documentación mencionada
anteriormente, a:
Ford Motor Company
PO Box 6251
Dearborn, Michigan 48121-6251
Incluya los recibos originales (no fotocopias) y espere 60 días para el
procesamiento. Sus recibos originales le serán devueltos después del
procesamiento.
¿Podemos hacer algo
más por usted?
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes (CRC) Ford al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El CRC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el CRC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de asistencia para clientes de
motorhome mediante una llamada gratuita al 1-866-906-9811. Los
representantes se encuentran disponibles las 24 horas del día.
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Derechos de autor 2025 Ford Motor Company
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TSB/Document ID: 24L03
Replacement Service Bulletin Number:
MFR Communication Date: 2025-08-12
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
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