Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

August 22, 2025

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Special Field Action 24L04
Certain 2017 and 2020-2022 Model Year Super Duty Vehicles Equipped with 6.7L
Engine - Emission Control Information Label Update

REF:

Special Field Action 24L05
Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine
Emission Control Information Label Update for Qualified Vehicles

AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Date Range

Super Duty

2017

Kentucky Truck

October 27, 2016, through October 20, 2017

Super Duty

2017

Ohio Assembly

December 7, 2016, through June 6, 2017

Super Duty

2020

Kentucky Truck

January 13, 2020, through October 20, 2020

Super Duty

2021

Kentucky Truck

December 23, 2020, through July 3, 2021

Super Duty

2022

Kentucky Truck

August 27, 2021, through November 27, 2022

U.S. population of affected vehicles: 1,541. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS ACTION
The affected vehicles were built with an Emission Control Information label affixed under the hood,
and in some cases also on the engine, that does not include the correct emissions standards
applicable to the vehicle.
SERVICE ACTION
Note: If the vehicle has Special Field Actions 24L04 and 24L05 both open at the same time,
first determine if the vehicle meets the eligibility criteria of Special Field Action 24L05. If the
label repair for 24L05 is performed, then 24L04 will be automatically closed. If the vehicle is
not eligible for 24L05, then proceed to complete the repair for 24L04.

 Copyright 2025 Ford Motor Company

For 24L04, dealers are to install Emission Control Information labels over the existing incorrect labels.
This service will be performed on affected vehicles at no charge to the vehicle owner. For new vehicle
storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners in having this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery, and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of September 1, 2025, or sooner. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
LABEL ORDERING
North American market: Labels may be ordered from the SSSC via the SSSC Web Contact Site:
• Request Emission Control Information labels for Special Field Action 24L04.
• Provide your name, dealership P/A code, and mailing address.
• Provide vehicle model year and make of vehicle(s).
European market: To request the relevant label(s), dealers/distributors should contact
erecall@ford.com with the FSA title and VIN number in the subject heading. Include the full address
and a contact name (not the generic dealer/distributor's name) as a direct recipient.
South America markets: To request the relevant label(s), dealers/distributors should contact
ragendam@ford.com with the FSA title and VIN number in the subject heading. Include the full
address and a contact name (not the generic dealer/distributor's name) as a direct recipient.
Greater China market: To request the relevant label(s), dealers/distributors should contact
gcnfsa@ford.com with the FSA title and VIN number in the subject heading. Include the full address
and a contact name (not the generic dealer/distributor's name) as a direct recipient.
International Markets Group (IMG): To request the relevant label(s), dealers/distributors should
contact imgsssc@ford.com with the FSA title and VIN number in the subject heading. Include the full
address and a contact name (not the generic dealer/distributor's name) as a direct recipient.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters

 Copyright 2025 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web
Contact Site can be accessed through the Professional Technician System (PTS) website using the
SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Customer Service Division

 Copyright 2025 Ford Motor Company

Administrative Information
Page 1 of 3
Special Field Action 24L04
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer that a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphics with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on August 22, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 22,
2025. Owner names and addresses will be available by September 1, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this Special Field Action.

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 3
Special Field Action 24L04
MOBILE SERVICE CLAIMING QUESTIONS
• Dealers participating in the Remote Experience Program:
o Ford and Lincoln Dealers - refer to EFC16629, Announcing the 2025 Remote
Experience Program.
• Dealers NOT participating in the 2025 Remote Experience Program:
o For questions and assistance, contact the Special Service Support Center (SSSC) via
the SSSC Web Contact Site.
o Work with the Dealership warranty administrator to create an SSSC contact ID#.
o Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC
hotline: (800) 325-5621.
FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program:
o Refer to EFC16629, Announcing the 2025 Remote Experience Program for additional
details.
• Dealers NOT participating in the 2025 Remote Experience Program:
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles

 Copyright 2025 Ford Motor Company

Administrative Information
Page 2 of 3
Special Field Action 24L04
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject, and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24L04 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
 Refer to EFC16629, Announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Mobile Repair:
o Dealers participating in the 2025 Remote Experience Program –
 Ford and Lincoln - Refer to EFC16629, Announcing the 2025 Remote
Experience Program for additional details.
o Dealers NOT participating in the 2025 Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance, Labor Operation Code 24L04MM, along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Special Field Action 24L04
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Affix two correct labels, one to the underside of the hood and
one to the engine.

24L04B

0.3 Hours

Mobile Service:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
To be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.

24L04MM

0.5 Hours

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

24L04PP

0.5 Hours

PARTS REQUIREMENTS
Engineering Part
Number

Claim
Quantity

Package
Order
Quantity

Number in
Package

RW7E-9C485-JJG

0

1

2

Description
VECI Label – High Sulfur Diesel Vehicle

Ordering Instructions for Labels.
Labels may be ordered from the SSSC via the SSSC Web Contact Site:
• Ask for an Emission Control Information labels for Special Field Action 24L04.
• Provide your name, dealership P/A code, and mailing address.
• Provide the VIN of the vehicle.
DEALER PRICE
Dealers will not be charged for labels ordered for this program.

 Copyright 2025 Ford Motor Company

Special Field Action 24L04

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 24L04 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 1
Special Field Action 24L04
Certain 2017 and 2020-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine
Vehicle Emission Control Information Label Update
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 2
Special Field Action 24L04
Certain 2017 and 2020-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine
Vehicle Emission Control Information Label Update
– Enhanced Mobile Service (MRA3)
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
SPECIAL FIELD ACTION 24L04

CERTAIN 2017 AND 2020-2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED
WITH 6.7L ENGINE — EMISSION CONTROL INFORMATION LABEL UPDATE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

SERVICE PROCEDURE
1. Confirm the two (2) appropriate Emission Control Information labels for 24L04 have been received by
checking for High Sulfur Diesel text on the lower left corner of the labels. See Figure 2.
2. Open the hood.
3. Locate the existing Emission Control Information label on the inside of the hood. See Figure 1.

VECI LABEL

23563H

FIGURE 1
4. Use a cleaner/degreaser and a clean shop towel to clean the existing label and the area around it.
5. Use a lint free shop towel/paper towel and wipe dry the existing label and the area around it.

CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2025

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TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
SPECIAL FIELD ACTION 24L04

6. Place the first new Emission Control Information label, shown below, directly over the original label.
See Figure 2.

23563J

FIGURE 2
7. Locate the engine valve cover on the passenger side of the engine.
NOTE: A label may or may not already be present, depending on the vehicle.
8. To install the label, the engine should be cool to the touch. Remove any loose or partially attached
labels and clean the surface of any existing emission control label, if present and fully attached to the
engine, with cleaner/degreaser, or clean the top surface of the valve cover with cleaner/degreaser if no
label is present.
9. Use a lint-free cloth/paper towel and wipe dry the top of the valve cover and/or existing label.

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CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2025

TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
SPECIAL FIELD ACTION 24L04

10. Place the second new Emission Control Information label (see Figure 2) on the valve cover and
directly over the original label, if one is present. See Figure 3.

LABEL
LOCATION

23563K

FIGURE 3
11. To close, lower the hood and make sure that it is closed properly and fully latched.
WARNING: Make sure that you fully latch the hood before driving. Failure to follow this
instruction could result in personal injury or death.

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CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2025