Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 25B40

August 2025

Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?

On your vehicle, it may be possible the rear righthand seat backrest cover of
the Platinum Plus trim series, was equipped with a “Limited” badge.

What is the effect?

This condition is cosmetic and does not affect the safe operation of the
vehicle.

What will Ford and
your dealer do?

Parts are now available to repair your vehicle. In the interest of customer
satisfaction, Ford Motor Company has authorized your dealer to inspect the
rear righthand seat backrest cover, and replace if equipped with the wrong
badge, free of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until August 12, 2026,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B40.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are

 Copyright 2025 Ford Motor Company

other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Mobile Service

Ford Mobile Service is offered by participating dealers, contact your dealer
for details.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.

Thank you for your attention to this important matter.
Customer Service Division

 Copyright 2025 Ford Motor Company

Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121

Programa de satisfacción del cliente 25B40

Agosto 2025

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?

Es posible que en su vehículo la cubierta del respaldo del asiento trasero
derecho de la serie de equipamiento Platinum Plus estuviera equipada con
una insignia "Limited".

¿Cuál es el efecto?

Esta condición es cosmética y no afecta el funcionamiento seguro del
vehículo.

¿Qué medidas
adoptarán Ford y su
concesionario?

Las piezas para reparar su vehículo ya se encuentran disponibles. Para
satisfacer a nuestros clientes, Ford Motor Company ha autorizado a su
concesionario a inspeccionar la cubierta del respaldo del asiento trasero
derecho y reemplazar si estuviese equipado con la insignia incorrecta, sin
costo alguno, conforme a los términos de este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 12 de
agosto de 2026, sin importar el millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.

¿Cuánto tiempo
tomará?

El tiempo necesario para la reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.

¿Qué debe hacer?

Llame a su concesionario lo antes posible a fin de programar una cita de
servicio para realizar el Programa de satisfacción del cliente 25B40.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo.

 Copyright 2025 Ford Motor Company

NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil

El Servicio móvil Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.

Servicio de retiro y
entrega

El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.

¿Qué pasa si ya no es
el propietario del
vehículo?

Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece usted como el
propietario actual.

¿Podemos hacer algo
más por usted?

Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.

Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente

 Copyright 2025 Ford Motor Company

Service Engineering Operations
Customer Service Division

TO:
SUBJECT:

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

All U.S. Ford and Lincoln Dealers
Customer Satisfaction Program 25B40
Certain 2025 Model Year F-150 Platinum Plus Trim Level
Rear Righthand Seat Backrest Cover Replacement

August 12, 2025

PROGRAM TERMS
This program will be in effect through August 12, 2026. There is no mileage limit for this program.
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles 59):
Vehicle

Model Year

Assembly Plant

Build Date Range

F-150

2025

Dearborn

March 12, 2025 through March 17, 2025

Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may have been repaired or are in the process of being repaired at the assembly
plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA
can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances
and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
On all the affected vehicles, the rear righthand seat backrest cover of the Platinum Plus trim series,
may have a “Limited” badge. This condition is cosmetic and does not affect the safe operation of the
vehicle.
SERVICE ACTION
Dealers are to inspect the rear righthand seat backrest cover for incorrect badging and replace the
rear seat backrest cover, if necessary. Follow the Workshop Manual procedure for seat backrest
cover replacement. This service must be performed on all affected vehicles at no charge to the
vehicle owner.
FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

Yes

See Mobile Repair Assessment Levels
section below.

Over-the-Air (OTA)
Update

No

OTA not available.

Rentals

No

Rentals are not approved.

Alternative
Transportation Available

No

Alternate Transportation is not approved.

Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the
Policy document.

Towing

No

Towing is not approved.

Essential Special Service
Tools (ESST)

No

ESST not required for this program.

Administrative Allowance

No

Administrative Allowance is not approved.

Owner Refunds

No

Owner Refunds are not approved.

Photo Submission

No

Repair Photo Submission is not approved.

Note: For further information on any Service Item above, see the corresponding section with the
Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 18, 2025, or sooner. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letter
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Mobile Service Repair Assessment
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or