Daimler Truck
North America LLC

Field Service Campaign

SF724 A
August 2025

Adaptive Cruise Control & Tailgate Warning - Cummins X15 Diesel Engines
Models Affected
Make

Model

Model
Yr. Start

Model
Yr. End

Prod. Start Date

Prod. End Date

Freightliner

Cascadia

2026

2026

January 6, 2025

February 4, 2025

Identifying Feature

Equipped with Cummins X15 Diesel Engines

General Information
On behalf of the entity listed below, Daimler Truck North America LLC (DTNA) is initiating Field Service Campaign SF724
to modify the affected vehicles.
•

Freightliner Trucks Division

PROBLEM: Due to a software delay, trucks were delivered without Adaptive Cruise Control (ACC) and Tailgate Warning
(TGW), both of which were customer-ordered features included in the Detroit Assurance Suite of Safety Systems.
SOLUTION: Parameters will be updated to enable Adaptive Cruise Control and Tailgate Warning.
There are approximately 128 vehicles involved.

Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery
of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable
time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker
(Form WAR261).

Replacement Parts
No parts are required for this repair.
IMPORTANT - After Repair is Complete:
Write the campaign number on a red completion sticker (WAR261) and attach the sticker to the base label (WAR259).
If the vehicle does not have a base label, clean a spot on the appropriate location and attach a base label prior to
attaching the completion sticker.
Failure to install a completion sticker may result in a chargeback of the campaign claim.
Page 1

Daimler Truck
North America LLC

Field Service Campaign

SF724 A
August 2025

Removed Parts
•

For U.S. and Canadian Dealers, use the part disposition to determine how to manage removed parts (return,
scrap, etc.). Dispositions are available at the date of the repair.

•

For Export Dealers, destroy removed parts unless otherwise advised.

Claim Reimbursement - Labor Allowance
IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and
the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.
You will be reimbursed for your labor by submitting your claim through the warranty system within 30 days of completing
this campaign.
In OWL, use the ‘Retrieve’ function and select the appropriate procedure. This will auto-populate the PFP,
component code, cause, corrective action, and SRT code.

•

Table 2 - Claim Reimbursement
Claim Type

Field Service Campaign

Campaign

SF724 A

VMRS Component Code

F99-999-005

Cause Code

A1 – Campaign

Primary Failed Part

25-SF724-000

Table 3 – Labor Allowance
Group

Procedure

Time
Allowed
(hours)

SRT Code

Corrective Action

A

Update Parameters

0.3

996-F246A

12-Repair Recall/Campaign

Page 2

Daimler Truck
North America LLC

Field Service Campaign

SF724 A
August 2025

Claims for Credit
•

Claim type is Field Service Campaign.

•

In the Campaign field, enter the campaign number and group, SF724-A.

•

In the Primary Failed Part field, enter 25-SF724-000.

•

In the Parts section, no entry is required.

•

In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will autopopulate if applicable using SRT 939-6010A for 0.3 hours.

•

The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.

•

U.S. and Canada – Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the
following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See
the ‘Copy of Owner Letter’ section of this bulletin for reimbursement guidelines.)
• Submit an OWL Field Service Pre-Approval Request for a decision.
• Include the approved amount on your OWL claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a ‘based on claim’ for the pre-approval.
• The Dealer is required to reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the Field Service campaign to ensure the vehicle is involved and
the campaign has not been previously completed. Also check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, if you have any questions, contact the Warranty Campaigns Department by submitting an
inquiry through WSC (Warranty Support Center) located in OWL (Online Warranty Link). Export distributors, submit a
WSC ticket or contact your International Service Manager.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter
301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states
that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time.
However, circumstances of a particular situation may reduce the 60-day period. Failure to repair a vehicle within a
reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent
vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act
further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send
a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward
this notice to its distributors and retail outlets within five working days.

Page 3

Daimler Truck
North America LLC

Field Service Campaign

SF724 A
August 2025

Copy of Notice to Owners
Adaptive Cruise Control & Tailgate Warning - Cummins X15 Diesel Engines
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field Service
Campaign SF724 to modify specific 2026 Freightliner Cascadia vehicles, manufactured January 6, 2025 to February 4,
2025.
Problem: Due to a software delay, trucks were delivered without Adaptive Cruise Control (ACC) and Tailgate Warning
(TGW), both of which were customer-ordered features included in the Detroit Assurance Suite of Safety Systems.
Solution: Parameters will be updated to enable Adaptive Cruise Control and Tailgate Warning.
Please contact an authorized DTNA dealer to arrange to have the campaign performed. The campaign will take
approximately one half hour and will be performed free of charge. To locate an authorized dealer go to
https://northamerica.daimlertruck.com/brands/support. At the bottom of the page click on the appropriate brand (shown
as an icon), and at the top of each brand’s page is an option to ‘Find a Dealer’.
This Field Service Campaign will terminate on August 31, 2026. Please make sure the campaign is completed prior to
this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Truck North America LLC will not pay for any damage
caused by failure to properly maintain your vehicle. Daimler Truck North America LLC considers the work necessary
under this campaign to be proper maintenance and, therefore, will not pay for any damage to your vehicle caused by
your failure to have the repairs that are the subject of this campaign performed in a reasonable time.
If you have any questions, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific
Time, Monday through Friday, e-mail address: [email protected], or contact the Customer
Assistance Center at (800) 385-4357.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Truck
North America LLC

Field Service Campaign

SF724 A
August 2025

Work Instructions
Adaptive Cruise Control & Tailgate Warning - Cummins X15 Diesel Engines
Models Affected
Make

Model

Model
Yr. Start

Model
Yr. End

Prod. Start
Date

Prod. End
Date

Freightliner

Cascadia

2026

2026

January 6, 2025

February 4, 2025

SF724 – Update Parameters
1.

Check the base label (Form WAR259) for a completion sticker for SF724 (Form WAR261), indicating this work has
been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door
latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next
step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Connect to the Electronic Control Module (ECM) using Cummins INSITE™ or Guidanz®. Verify that the ECM is
running the latest calibration. INSITE automatically checks for updates. The required software version is Rev. 19,
which is the current release.

4.

Set the ECM value for the ‘Adaptive Cruise’ parameters listed below. See Fig. 1.

5.

Features and Parameters

ECM Value

Adaptive Cruise