Field campaign
Topic

OBC Charging Efficiency MIL HW / SW Update (NAR Only) | Bentayga (Hybrid) | 24MY

Market area

United States E05 Bentley USA and rest America (6E05)

Brand

Bentley

Transaction No.

2077790/3

Campaign number ED44
Note
Type
US code

Vehicle data
Hybrid (PHEV) Bentayga 24 Model Year
Sales types

Type

MY

Brand Designation Engine code Gearbox code Final drive code

4V14F9 2024 E

EALD

UDT

RZQ

4V14F9 2024 E

DCBE

VFM

RZQ

4V14F9 2024 E

DCBE

VFN

RZQ

4V14F9 2024 E

DCBE

VPK

RZQ

4V14F9 2024 E

DCBE

UDT

RZQ

4V14F9 2024 E

EALD

VFM

RZQ

4V14F9 2024 E

EALA

VFN

RZQ

4V14F9 2024 E

EALA

UDT

RZQ

4V14F9 2024 E

EALD

VPK

RZQ

4V15F9 2024 E

DCBE

VPK

RZQ

4V15F9 2024 E

EALA

VFN

RZQ

4V15F9 2024 E

EALD

UDT

RZQ

4V15F9 2024 E

DCBE

UDT

RZQ

4V15F9 2024 E

EALD

VFM

RZQ

4V15F9 2024 E

DCBE

VFM

RZQ

4V15F9 2024 E

EALD

VPK

RZQ

4V15F9 2024 E

EALA

UDT

RZQ

4V15F9 2024 E

Documents
Document name
master.xml
ed44vinlist.pdf

DCBE

VFN

RZQ

ED44
OBC Charging Efficiency MIL HW / SW Update (NAR Only) | Bentayga (Hybrid) |
24MY

Notes

Transaction No.: 2077790

/3
Release date: Aug 21,
2025

Repair instructions

Technical background
A Software update and gateway hardware change are required for Plug-in Hybrid vehicles built prior to BIL
5.5
This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6).
The update resolves the potential triggering of the following fault:
•

"Control unit defective" error 0x100200 low_power_efficiency (TI=B200000) is registered in the OBC.
Repeated occurrences of the identified error will result in MiL illumination.

Remedy
The instructions within the ‘Work’ section must be conducted to completion.

Customer notification
Customers of affected vehicles will be notified in writing by their Bentley retailer to arrange an appointment
Please ensure that all affected vehicles are checked and repaired at the nearest opportunity, make a note of
the required action on the workshop order before it is signed by the customer
If it is omitted to perform the work required during a workshop visit, the customer should be notified
immediately
You should also pass on this information to your new and used car sales department so that affected
vehicles are checked and repaired immediately

Warranty
Warranty
Claim type: 790 or 710
Service number: ED44
Damage code: 0066
Criteria: 01

SVM Update:
Labour Operation Code: 01 51 00 00
Time: As per ODIS log (Must not exceed 150 TU)

Gateway (J533) Replacement:
Labour Operation Code: 90 35 19 00
Time: 110 TU

Parts
Not Applicable

Parts supply
Not Applicable

Parts despatch control
Not Applicable

Repair instructions

Notes

Technical background
A Software update and gateway hardware change are required for Plug-in Hybrid vehicles built prior to BIL
5.5
This update must be applied to update the vehicles on board charger (OBC). Diagnostic address (00C6).
The update resolves the potential triggering of the following fault:
•

"Control unit defective" error 0x100200 low_power_efficiency (TI=B200000) is registered in the OBC.
Repeated occurrences of the identified error will result in MiL illumination.

Check
Check if the vehicle is already listed as repaired in “Repair history" (in ElsaPro).
Please also refer to the “Identification” section and check if a paint identification mark is evident in the
vehicle.
If the vehicle is not shown in ElsaPro as repaired, and the identification mark is not present, please conduct
the instructions within the ‘Work’ section to completion

Parts
Not Applicable

Work

CAUTION
The Bentley ODIS-S Brand Version MUST be at least 2.35.2 (or higher)

CAUTION
Before conducting the onward instructions, the operative MUST recheck the communication method in
ODIS and ensure that DoIP is selected before proceeding. Within ODIS-S, perform the following:
– On the right hand side, select the “Admin” tile (Within ‘Operating modes’)
– Select “GFF sequence” (Within ‘General information’ section)
– Under the “Selection of Communication path” drop-down menu, select “Only permit DoIP
communication”.

CAUTION
DO NOT, UNDER ANY CIRCUMSTANCES, ATTEMPT TO CONDUCT THE SOFTWARE UPDATE VIA
THE CAN NETWORK. ONLY DoIP SHOULD BE USED WHEN PERFORMING THE SVM UPDATE.

CAUTION
You MUST ONLY use the Diagnosis Interface VAS 6154 (WiFi Diagnostic Tool) in USB OPERATION or
the CABLE-CONNECTED VAS 5055 for the reprogramming (updating) of the control units.
– If neither of these units are available, the VAS 5054 (A) may be used in USB MODE.
– DO NOT under any circumstances use a Bluetooth connection to conduct the reprogramming
(updating) of any control units.

Battery Charger
CAUTION
ONLY Chargers that meet the approved specification on the Mandatory Equipment List (available on the
Bentley Hub) MUST be used.
– The charger must be set to a mode where a MINIMUM of 90a is supplied to the battery during the
process. Typically, this is known as ‘Power Supply Mode’ or ‘DIAG+ Mode’.
– A voltage of exactly 13.8v must be set and maintained throughout the process.
– Please refer to the manual to ensure that these requirements are met before beginning any SVM
update

Preparation Before Update
WARNING
Hybrid Vehicles use a High Voltage System and therefore MUST ONLY be worked on by suitable
personnel

CAUTION
During the update, switch off all unnecessary consumers. For example, ventilation, seat heaters, interior

illumination, exterior lights ect.

Conduct a full guided fault find of the vehicle.
Address any unknown faults BEFORE conducting any of the below updates, referencing the applicable TPI.
Ensure that the correct battery charger is connected to the vehicle. – Refer to the ‘’Battery Charger’’ Section
above.

Obtaining Hotfix for ODIS-S
Visit https://bentley.atheer.io/ and log in with the following case-sensitive account details.
•

Username: bilupdate

•

Password: Bentley123!
NOTICE

If you are already logged into your retailer account, you will need to logout first. To do this, click on your
account initials (bottom left corner) and click “Sign Out”.
After logging in, using the navigation bar on the left hand side, click on the ‘conversations’ tab

Next, click the conversation name “ED44/45/46”

NOTICE
You MUST NOT leave the conversation, remove users from the conversation, delete the conversation or
alter the conversation in any way. The ONLY action you are permitted to perform is download the
applicable file required for this campaign.

In this conversation, you will find a file named “E_2.35.2_HF_SE24V0BIL5501_V1_20250507-161723.zip”

Left click the file names and download the folder.

After left-clicking the file to download, the download will take circa 5-10 minutes, do not interrupt this
process. You may need to wait a short period (internet speed dependent) for the file to download.

During/before the download commences, there may be a warning about a "pop-up" being blocked which will
prevent the file from downloading, ensure to select option "Allow Pop-Ups from this website" to download the
file. Wording may differ depending on web browser.

Locate the download file and extract it. To do this, right click the file, click “7 zip” and then “Extract here”

After successfully downloading the file, please logout of the account

Replace the gateway (J533)
1) Check the software level of the gateway (J533), by reading the ECU’s identification data.
a. If the software version is SW0025 please continue with steps 2 and 3.
b. If the software version is already at SW0027 please proceed to the “SVM Code Input” section.

2) Refer to ElsaPro Repair Group 90 ‘Data bus diagnostic interface (J533) – To remove and fit’.

3) Run the replace routine without any SVM code input.

First SVM Code Input (Vehicle Baseline)
CAUTION
At this point, a suitable battery charger must be connected to the vehicle.

1. After a suitable battery charger is connected, select the Special Functions tab

2. Navigate to ‘SVM – Code input’ and enter the SVM code: SE24V0BIL5501 and select “Adopt”.

NOTICE
Ensure that the Mirror server is connected when running the SVM code.

3. On the next screen, ensure that the SVM code is correct.

4. You will be shown the communication type. This MUST be set to “DoIP”.
a. If “DoIP” is not selected, select option 3 until the communication type is set to “DoIP”.

5. Ensure that the diagnostic device remains connected for the duration of the update.

6. Follow all on-screen prompts until the program ends.
a. You may be required to perform various ignition cycles during the test so ensure that you are situated
around the vehicle/ODIS-S device for the full update.

7. If you receive the error message ‘8118’:
a. Switch off the battery charger
b. Switch off the ignition
c. Remove the VCI
d. Close all doors
e. Wait 15 minutes
f. Retry the SVM code
g. If the error is received again, allow the vehicle to reach a full CAN-BUS sleep
h. Remove the 12V battery negative for 15 minutes and return to step f (Refer to ElsaPro Repair Group
27 ‘Battery – To disconnect and connect’)

NOTICE
If you encounter any errors during the update, or if you receive the ‘8118’ error as per step 8 more than
two times, please raise a full technical DISS query.
– Customer statement: “ED44 Support”
– Workshop Findings: Give a summary of the error encountered and ensure that the latest Guided Fault
Finding log is submitted online

8. If the SVM code completes successfully, ODIS should display as per the image above.

Second SVM Code Input (Onboard Charger OBC - 00C6)
1. Please run the SVM code: SE24V0C6SW3322
a. Upon successful completion the program will flash the onboard charger, it will then query all ECUs on
the car

b. If you receive the error ‘8058’ or the screen shown in the image above, please do the following:
c. Locate 00C6 in control unit list
d. Select -> Guided Functions -> Read Identification Data
e. If the software version of 00C6 is now at SW3322 then proceed to step 2.

2. After successful completion of the update, perform the following.
a. Turn off the ignition.
b. Remove all equipment from the car (Diagnostic tester/dongle, battery charger, keys).
c. Remove the VCI.
d. Close all doors, windows, bonnet and boot lid.
e. Lock the vehicle to perform a CAN-BUS sleep (wait 15 minutes).

3. After 15 minutes, unlock and open the driver’s door. Turn on the ignition, re-connect the battery charger
and diagnostic dongle.

4. Re-run guided fault finding and clear DTCs, check for any abnormal DTCs. If any are present raise a full
technical DISS query

5. If the DTC shown above is present in 00C6, this can be ignored as per TPI 2076739/-

Third SVM Code Input (Vehicle Baseline)
CAUTION
At this point, a suitable battery charger must be connected to the vehicle.

1. After a suitable battery charger is connected, select the Special Functions tab

2. Navigate to ‘SVM – Code input’ and enter the SVM code: SE24V0BIL5501 and select “Adopt”.

NOTICE
Ensure that the Mirror server is connected when running the SVM code.

3. On the next screen, ensure that the SVM code is correct.

4. You will be shown the communication type. This MUST be set to “DoIP”.
a. If “DoIP” is not selected, select option 3 until the communication type is set to “DoIP”.

5. Ensure that the diagnostic device remains connected for the duration of the update.

6. Follow all on-screen prompts until the program ends.

a. You may be required to perform various ignition cycles during the test so ensure that you are situated
around the vehicle/ODIS-S device for the full update.

7. If you receive the error message ‘8118’:
a. Switch off the battery charger
b. Switch off the ignition
c. Remove the VCI
d. Close all doors
e. Wait 15 minutes
f. Retry the SVM code
g. If the error is received again, allow the vehicle to reach a full CAN-BUS sleep
h. Remove the 12V battery negative for 15 minutes and return to step f (Refer to ElsaPro Repair Group
27 ‘Battery – To disconnect and connect’)

NOTICE
If you encounter any errors during the update, or if you receive the ‘8118’ error as per step 8 more than
two times, please raise a full technical DISS query.
– Customer statement: “ED44 Support”
– Workshop Findings: Give a summary of the error encountered and ensure that the latest Guided Fault
Finding log is submitted online

8. If the SVM code completes successfully, ODIS should display as per the image above.

9. After successful completion of the update, perform the following.
a. Turn off the ignition.
b. Remove all equipment from the car (Diagnostic tester/dongle, battery charger, keys).

c. Remove the VCI.
d. Close all doors, windows, bonnet and boot lid.
e. Lock the vehicle to perform a CAN-BUS sleep (wait 15 minutes).

10. After 15 minutes, unlock and open the driver’s door. Turn on the ignition, re-connect the battery charger
and diagnostic dongle.

11. Re-run guided fault finding and clear DTCs, check for any abnormal DTCs. If any are present raise a full
technical DISS query.

NOTICE
ACTION REQUIRED: Check that the MMI displays a navigation data base. If it does not, the gateway may
not have its activations. To correct this, re-run the replace routine of 0019 to restore activations.

Identification
Once the applicable action has been conducted, the operative must submit a warranty claim as this will show
the service campaign action as complete within Elsa Pro “Repair history”.

You must also add a paint mark as per the picture below.

Repair instructions

Notes

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SJAA72ZV3RC026048

SJAA72ZV1RC025013

SJAA72ZVXRC026421

SJAA72ZV6RC025024

SJAA72ZV2RC026106

SJAA72ZV5RC025032

SJAA72ZV7RC026134

SJAA72ZV3RC025045

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SJAA72ZV6RC026299

SJAA72ZV1RC025092
SJAA72ZV0RC025133
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SJAA72ZV4RC025197
SJAA72ZV7RC025212
SJAA72ZV5RC025242
SJAA72ZV3RC025269
SJAA72ZVXRC025317
SJAA72ZV2RC025330
SJAA72ZV5RC025418
SJAA72ZV3RC025448
SJAA72ZV1RC025514
SJAA72ZV9RC025566
SJAA72ZV2RC025568
SJAA72ZV9RC025583
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SJAA72ZV1RC025674
SJAA72ZV8RC025686
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INTERNAL