8/23/25, 4:43 AM

41 12 25_GROANING SOUND FROM THE TAILGATE

SIB 41 12 25
GROANING SOUND FROM THE TAILGATE
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2025-08-20

THIS REPAIR IS MOBILE FRIENDLY
THIS REPAIR IS REMOTE SOFTWARE UPGRADE (RSU) FRIENDLY

MODEL
E-Series
U10

Model Description
X2 Sport Activity Coupe

SITUATION
A “groaning” noise is heard from the tailgate
when driving on rough roads.
Note: See attached video BV 51 02 25.

CAUSE
Frictional vibration of the tailgate wedging
elements (highlighted in orange at
arrows).

CORRECTION
Adjust the tailgate.

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PROCEDURE
1. Verify the customer’s concern.
2. Adjust the tailgate following repair instructions listed in ISTA/AIR 41 62 014.
3. Reassemble the vehicle and verify the repair.

PARTS INFORMATION
No parts are needed.

CLAIM INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repair Code:

5124403900

Tailgate wedging element Unpleasant noises

Diagnosis
Labor
Operation
51 00 001*

Description

Labor Allowance

Localizing body complaint(s) (Work time)

WT FRU

Diagnosis Worktime Flat Rate

2 FRU

Or:
00 58 500*

And, with the diagnosis above that applies to your center together with the work below that was performed.
Labor
Operation
41 62 014

Description

Labor Allowance

Adjusting trunk lid (Main work)

As applicable

Adjusting trunk lid (Plusposition work)

As applicable

Or:
41 62 514

If you are using a Main labor operation code for another repair, then use the Plusposition labor operation
code 41 62 514 instead of 41 62 014.
Work time labor operation codes 51 00 001 and 00 58 500 are not considered Main labor operations.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
Main Group (MG) 41 Flat Rate Labor Operation Codes

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A secondary “R FRU” value will appear below some of the MG 41 labor operation codes. This identifies the
inclusive portion of mechanical work that is contained within that specific MG 41 flat rate labor operation
code.
It is not necessary to claim the stated “R FRU” amount separately, and in addition to, the MG 41 job item’s
primary stated FRU allowance.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
Videos
51 02 25

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