* * TECHNICAL INFORMATION NOTICE * *
DATE:

July 14, 2025

TO:

Mitsubishi Motors US & Puerto Rico Dealer Parts & Service Managers

RE:

Peeling of Leather Interior Components

TIN NO.:

TIN-25-52-001

AFFECTED VEHICLES: 2022-2025 Outlander and 2023-2025 Outlander Plug-In Hybrid
PURPOSE:
In response to customer concerns regarding the quality of interior materials, particularly
peeling on components such as steering wheels, shifters, and door panels, MMC and MMNA
are requesting dealer support in reviewing these issues.
To assist in this effort, please follow the steps below during customer interactions and vehicle
inspections:
1. Customer Interview Questions
When a customer brings their vehicle in for service and reports concerns about interior
material peeling, please ask the following:
Skin Care Products
•

Do you typically use skin care products on your hands?

•

If so, what type and brand(s) do you use?

Vehicle Detailing
•

Do you regularly use a detailing service to clean your vehicle?

•

If yes, what kind of chemicals or products are used on the leather surfaces of the
interior?

Inspection and Documentation
Upon inspecting the vehicle, please complete the following steps:
•

•

7/11/2025

Photograph the Affected Area
•

Take clear, high-resolution photos of the interior component(s) showing
signs of peeling (See sample images below).

•

Upload these photos to the PRC (Photos Required Condition Entry System).

Attach Interview Responses
•

Document the customer’s responses to the interview questions.

•

Attach this document to the PRC entry for the case.

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Your attention to detail and cooperation in this process are essential to help MMNA identify
the root cause and improve product quality. If you have any questions about these
procedures, please reach out to your regional support contact.
Thank you for your continued support.

Please note:
A completed version of this document (with questions in steps 1-3 answered) is
required along with photos of the affected interior component to successfully submit
a warranty claim. Please reference the new version of "PRC Quick Reference Chart":
MDL -> Service -> Systems -> Photos Required Condition Center -> PRC Quick
Reference Chart.

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