LIMITED SERVICE CAMPAIGN 25TD02 (Remedy)
Certain 2025 Model Year GR 86 Hakone Edition
Missing Accessories
Frequently Asked Questions
Original Publication Date: July 24, 2025
Q1:
A1:

What is the condition?
Approximately 200 Model Year 2025 GR86 vehicles may have been sold with wheel locks/lug nuts of
a different color than were intended for GR86 Hakone Edition. All involved vehicles are missing the
tan leather trimmed owner portfolio that is specific to the GR86 Hakone Edition.

Q2:
A2:

What is Toyota going to do?
Any authorized Toyota dealer would inspect if the vehicle received the Hakone Edition black color lug
nuts, and black color wheel locks. If these parts are of the wrong color, the dealer will order the
appropriate replacements. All vehicles involved in this Limited Service Campaign will receive the tan
leather-trimmed Hakone Edition owner's portfolio. When parts have arrived, the dealer will install the
wheel lugs/locks and provide the owner’s portfolio to the customer FREE OF CHARGE.

Q2a:
A2a:
Q3:
A3:

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 200 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

GR 86

2025

Early – October 2024 – Mid-December 2024

Q3a:
A3a:

Q4:
A4:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until July 31, 2026.

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in
the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Limited Service
Campaign.

How long will the Limited Service Campaign take?
The inspection takes approximately 45 minutes. If your vehicle requires replacing the wheel
lugs/locks, this process will take approximately one hour. However, depending upon the dealer’s
work schedule, it may be necessary to make the vehicle available for a longer period of time.
FAQ Page 1 of 2
© 2025 Toyota Motor Sales, USA

Q5:
A5:

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A6:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q7:
A7:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

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© 2025 Toyota Motor Sales, USA