◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
July 16, 2025

TOPIC
A watermark has been added to the Dealer Letter to indicate that all VINs under 21LE01
are now expired as of July 10th, 2025.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2025 Lexus, A Division of Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER SUPPORT PROGRAM 21LE01

Production Period
Late August 2010 – Mid-December 2013

Approximate Total Vehicles
49,500

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Model / Years
2011-2013 CT200h

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Certain 2011-2013 Model Year CT200h
Coverage for Brake Booster and Brake Booster Pump Assemblies

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All Lexus Dealer Principals, General Managers, Service Managers, Parts Managers and Warranty Administrators

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To:

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Original Publication Date: May 20, 2021

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In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Customer Support Program to provide coverage
for Brake Booster and Brake Booster Pump Assemblies on certain 2011-2013 Model Year CT200h Vehicles.

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Background
Although the Brake Booster and Brake Booster Pump Assemblies are covered by Lexus’ New Vehicle Limited Warranty for 4 years or
50,000 miles (whichever comes first), we at Lexus care about the customers’ ownership experience. Lexus is providing coverage for repairs
related to certain internal malfunctions of the Brake Booster and Brake Booster Pump Assemblies in some of the subject vehicles.

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The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.

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Customer Support Program Details

The Primary Coverage will be offered until November 30, 2022, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the date of first use,
whichever comes first.

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This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies on certain 20112013 Model Year CT200h Vehicles. The specific condition covered by this program is related to certain internal malfunctions of the
Brake Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will
be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with new Brake Booster
and Brake Booster Pump Assemblies under the terms of this Customer Support Program.

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This coverage is for work performed at an authorized Lexus dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.

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Covered Vehicles
There are approximately 49,500 vehicles covered by this Customer Support Program. Approximately 108 vehicles involved in this
Customer Support Program were distributed to Puerto Rico.

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Owner Letter Mailing Date
Lexus will begin to notify owners in late May 2021 and notifications will be mailed over several months. A sample of the owner notification
letter has been included for your reference.

© 2021 Lexus, A Division of Toyota Motor Sales, USA

C u s t o m e r S u p p o r t P r o g r a m 2 1 L E 0 1 - D - P a g e |2

Customer Handling, Parts Ordering, and Remedy Procedures

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Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Customer Support
Program. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.

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Customers with additional questions or concerns are asked to please contact the Lexus Brand Engagement Center (1-800-255-3987) Monday through Friday, 7:00 am to 7:00 pm, Saturday 8:00 am to 5:00 pm Central Time.

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Salvage Title Vehicles
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have been branded as salvage, total
loss, true mileage unknown, or similar title under any state’s law. Nonetheless, every attempt should be made to complete an open emission
related CSP when circumstances permit, unless noted otherwise in the CSP dealer letter.

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This CSP IS NOT emission related; therefore, vehicles branded as salvage, total loss, true mileage unknown, or similar title are NOT
ELIGIBLE for coverage under this CSP.

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For complete details on this policy, refer to Lexus Warranty Policy 4.15, “What Is Not Covered by The Lexus New Vehicle Limited Warranty”.

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Customer Marketing
Direct marketing of this Customer Support Program is strictly prohibited pursuant to the Lexus Warranty Policy 5.22, “Warranty
Solicitation.” Non-compliance of this policy may result in a claim debit.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Ed Hellwig (469) 292-1165 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this
contact only to media.

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Parts Ordering Process
It is possible that parts for this program are either required to be ordered in Campaign Part Order Request (CPOR) on Service Lane or have
been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the CPOR/MAC report on Dealer
Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering method to use by reviewing the parts
information section of Dealer Daily and checking for a MAC code on the part numbers below. For MAC code C, order through CPOR. For
MAC code D, refer to the MAC report for further instructions.

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Model Year

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As this is a Customer Support Program, the condition MUST be verified by inspecting the vehicle. Therefore, dealers SHOULD NOT
increase their stock of related repair parts. Dealers are requested to only order parts for vehicles experiencing this condition only. DO NOT
ORDER FOR STOCK. As always, if a customer experiences the condition described, dealers should conduct appropriate diagnosis and
order the applicable parts.
Part Number
Service

Campaign
04000-23576
04000-23676
04000-23776

Brake Booster Kit
Brake Booster Kit
Brake Booster Kit
Brake Booster Pump Kit

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2011-2013
47050-76020
2011-2013
47050-76040
2011-2013
47050-76060
2011-2013
47070-12020
04006-22212
NOTE: Each repair will require a brake booster kit AND a brake booster pump kit.

Description

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this recall repair are required to currently have completed all of the
following courses:
• L071 – Hybrid Systems

© 2021 Lexus, A Division of Toyota Motor Sales, USA

C u s t o m e r S u p p o r t P r o g r a m 2 1 L E 0 1 - D - P a g e |3

It is the dealership’s responsibility to select technicians that have completed the above courses to perform this recall repair. Carefully review
your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider technician days off
and vacation schedules to ensure there are properly trained technicians available to perform this repair at all times.

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NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.

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Remedy Procedures
Technical instructions for this Customer Support Program can be found in L-SB-0009-21.

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Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over to the parts department until appropriate disposition is
determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS) is received indicating whether
to ship or scrap the parts. These parts are utilized by various departments for defect analysis, quality control analysis, product evaluation, as
well as other purposes.

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To help minimize dealer storage challenges, Lexus recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign claim is paid
by Lexus.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

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Refer to Warranty Policies 9.3 and 9.6 for additional details.

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Warranty Reimbursement Procedures

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Reimbursement Procedure

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NOTE: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim.
Op Code

Description
Replace the brake booster assembly and brake booster pump assembly on 2011-2013 model
year CT200h vehicles.

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2.0 liters of brake fluid can be claimed at a maximum amount of $44.00 per vehicle as sublet type OF.
A loaner vehicle or alternative transportation can be claimed up to a maximum of 1 day (at a maximum rate of $45.00 per day) as a sublet
type “RT” under Op Code 21LAH1.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, DSPM authorization is required.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not attached.

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21LAH1

Flat Rate Hours

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing information is used by Lexus for
various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an
incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

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Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

© 2021 Lexus, A Division of Toyota Motor Sales, USA

C u s t o m e r S u p p o r t P r o g r a m 2 1 L E 0 1 - D - P a g e |4

Campaign Designation / Phase Decoder

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19

T

A

Year Camp aig n
is La un ched

Vehicle Make

Field Actio n Categ o ry an d Pha se

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10

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A = Safety Recall Rem edy
B = Safety Recall Interim
C = Special Service Camp aign
D = Lim ited Service Cam paign
E = Custom er Sup port Program
F = Emissions Recall

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Field Actio n Seq uen ce

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19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

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19TA01

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T = Toyota
L = Lexus

(The seq uence is unique for each