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2011-2013 Model Year CT200h
Coverage for Brake Booster and Brake Booster Pump Assemblies
CUSTOMER SUPPORT PROGRAM 21LE01 NOTIFICATION

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At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to ensure customer
satisfaction, Lexus would like to advise you of a voluntary Customer Support Program that has been initiated for your vehicle.

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This Customer Support Program provides coverage as it applies to Brake Booster and Brake Booster Pump Assemblies on certain 20112013 Model Year CT200h Vehicles. The specific condition covered by this program is related to certain internal malfunctions of the Brake
Booster Assembly. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored
in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with new Brake Booster and Brake
Booster Pump Assemblies under the terms of this Customer Support Program.

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Brake System
Warning Light and
Warning Buzzer
(Red)

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Master Warning
Light (Yellow)

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If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the Brake Booster and Brake Booster Pump
Assemblies that are covered by this Customer Support Program.

Brake System
Warning Light (Red)

ABS Warning Light
(Yellow)

SLIP Indicator
(Yellow)

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NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer Support Program.

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Primary Coverage

Applicable for 10 years from the date of first use or 150,000
miles, whichever occurs first.

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Applicable until November 30, 2022 with no year/mileage
limitation.

Secondary Coverage

(After Primary Coverage ends)

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What should you do?

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Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future reference. If you have not
experienced the condition described in the Customer Support Program Details below, there is no action necessary at this time.

If you have experienced this condition, we recommend you contact any authorized Lexus dealer and make arrangements for diagnosis and,
if applicable, repair. The repair will take approximately five hours. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.

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What if you have other questions?

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Refer to the Frequently Asked Questions sheet included with this letter.
Your local Lexus dealer will also be more than happy to answer any of your questions.

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If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Brand Engagement Center.

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If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/update-info-lexus. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

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Lexus
A Division of Toyota Motor North America, Inc.
PO Box 259001 – SSC/CSP
Mail Drop E3-2D
Plano, TX 75025-9001

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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair details (for example: a repair order), proofof-payment, and ownership information to the following address for reimbursement consideration:

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Please refer to the attached Reimbursement Checklist for required documentation details.

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We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition
may have caused you.
Thank you for driving a Lexus.

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Sincerely,

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LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC

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This Customer Support Program provides coverage as it applies to the Brake Booster and
Brake Booster Pump Assemblies. The specific condition covered by this program is related
to certain internal malfunctions of the Brake Booster Assembly. One or more of the following
specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored
in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be
repaired with new Brake Booster and Brake Booster Pump Assemblies under the terms of
this Customer Support Program.

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This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.

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VIN#
Date of First Use

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*Please see your Lexus dealer for additional details

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Please note that this coverage is for work performed at an authorized Lexus dealer only.

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The Primary Coverage will be offered until November 30, 2022, regardless of
mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or
150,000 miles from the date of first use, whichever comes first.

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Customer Support Program 21LE01 Details

A voluntary Customer Support Program has been initiated for
your vehicle

▼ Remove at perforation and place in the back of your owner’s manual ▼

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Q1:
A1:

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CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS

Is this a recall?

If my vehicle does not have this condition, do I need to make an appointment with my dealership?

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No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition described in this letter. If you
have not experienced this condition, please tear off and insert the sheet from the bottom of the owner letter into the back of your
owner’s manual for future reference.

Q3:
A3:

Is the Customer Support Program coverage transferable if I sell my vehicle?

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Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the condition and terms
specified in the notification letter.

What should I do if my vehicle has the condition described?

Q5:
A5:

Which part(s) are covered by this Customer Support Program?

Q6:
A6:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?

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Q4:
A4:

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If you experience this condition, please contact any authorized Lexus dealer and make arrangements for diagnosis and, if applicable,
repair.

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Refer to the owner letter to find the specific component(s) covered by this program.

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Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the initial
diagnostic fees and any other repairs you may decide to have performed. Any authorized Lexus Dealership can determine if a
condition is covered by this Customer Support Program.

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Q2:
A2:

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No. This is not a recall. At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to help ensure customer satisfaction, Lexus is advising you of this Customer Support Program.