◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
July 1, 2025

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TOPIC
A watermark has been added to the Dealer Letter to indicate that 22TD04 expired
on June 30, 2025.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.

© 2025 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

LIMITED SERVICE CAMPAIGN 22TD04 (Remedy Notice)

Production Period
Early November 2020 – Early
September 2021
Late July 2020 – Late August 2021

2021 Model Year Sienna

Approximate Total Vehicles

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2021 Model Year Venza

30

Model / Years

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Certain 2021 Model Year Sienna Vehicles
Certain 2021 Model Year Venza Vehicles
Accessory Dash Camera Firmware Reprogram

1680
1120

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Condition

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5

Original Publication Date: June 30, 2022

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A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the accessory dash
camera is damaged the accessory dash camera may continuously attempt to read/write data to the card. This can lead to an
increase in temperature of the card and may lead to localized melting of the card and the surrounding area of the dash cam.

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Remedy
Any authorized Toyota dealer will inspect the Dash Camera and either reprogram the Dash Camera or replace it FREE OF CHARGE
to you for a limited time.
This Limited Service Campaign will be available until June 30, 2025, and is only available at an authorized Toyota dealer.

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Covered Vehicles
There are approximately 2800 vehicles covered by this Limited Service Campaign. There are 0 vehicles in Puerto Rico involved
in this Limited Service Campaign.

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Owner Letter Mailing Date
Toyota will begin to notify owners in mid-July 2022. A sample of the owner notification letter has been included for your
reference.

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Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.

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Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.

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Dealer Inventory Procedures

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New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.

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Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.

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Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of
the email state “Disclosure Form G0W/G1W” and include the VIN.

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NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.

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Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.

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Customer Handling, Parts Ordering, and Remedy Procedures

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Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.

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Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive
head unit notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized
dealer to have this Limited Service Campaign completed.

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When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt
stating that the vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the
message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in
30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer
chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being
viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited
Service Campaign completed.

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The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is
completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next
clearing cycle, which currently happens weekly.

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Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the
message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

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Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted
otherwise in the LSC dealer letter.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.

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Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.

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Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.

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All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Blletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.

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Part Number
Description
Quantity
PT949-08210
Dash Camera Assembly
1*
*Note: Parts needed will be dependent on inspection results. If thermal event damage is found on the Dash Camera
Assembly, the vehicle will require a new Dash Camera Assembly. If no thermal event damage found, the vehicle DOES
NOT REQUIRE a new Dash Camera Assembly.

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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• T623- Electrical Circuit Diagnosis

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Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.

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This Limited Service Campaign will be available until June 30, 2025, and is only available at an authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.

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Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.

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To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

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Refer to Warranty Policies 9.3 and 9.6 for additional details.
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Warranty Reimbursement Procedures

1. Confirm Vehicle VIN matches the RO.
2. Check the Vehicle Inquiry System for
Campaign eligibility.
Covered

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Warranty Reimbursement Procedure

No further action required.

Not Covered

Replace with new Dash Camera
Assembly

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Does the Dash Camera have thermal
event damage to the camera or SD card
holder?

YES

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NO

Confirm replacement camera has SD
Card

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Reprogram Dash Camera Assembly using
SST-DVR-SD01

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Confirm Firmware Update is complete

Campaign complete.
Return the vehicle to the customer.

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Re-Install Customer SD Card

Op Code

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ATN231

•
•

ATN232

Description
Reprogram Dash Camera Assembly
using SST-DVR-SD01
Replace Dash Camera Assembly

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on June 30, 2025.

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Flat Rate Hours
0.3
0.3

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

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Campaign Designation / Phase Decoder

A

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

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T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall