(May use other characters in unique cases)

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19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

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T

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19

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22TD04

Field Action Sequence

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Ex

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

04

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Limited Service Campaign.

22

TD

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

4882-3173-4310 v.1 000409/09034, 11:28 AM, 06/22/2022

© 2020 Toyota Motor Sales, USA

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Certain 2021 Model Year Sienna Vehicles
Certain 2021 Model Year Venza Vehicles
Accessory Dash Camera Firmware Reprogram

02
5

LIMITED SERVICE CAMPAIGN 22TD04 (Remedy Notice)

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Frequently Asked Questions
Original Publication Date: June 30, 2022

What is the condition?
A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the
accessory dash camera is damaged, the dash camera may continuously attempt to read/write data to the card. This
can lead to an increase in temperature of the card and may lead to localized melting of the card and the surrounding
areas of the dash camera.

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Q1:
A1:

Are there any warnings that this condition is occurring?
If a read/write error of the Micro SD Card is detected, flashing LED lights and audible beeping is emitted from
the accessory dash camera.

Q1b:
A1b:

What should the customer do if the condition occurs?
If the customer experiences this condition, turn off power to the dash camera and wait for about 10 minutes
for it to cool down. Once it is safe to touch, remove SD card to end the continuous read/write issue.

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on

Q1a:
A1a:

What is Toyota going to do?

Q2:

Q2a:
A2a:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until June 30, 2025.

04

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 2800 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

Sienna
Venza

2021
2021

Early November 2020 – Early September 2021*
Late July 2020 – Late August 2021*

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Q3:
A2:

Ex

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Toyota will send an owner notification by first class mail starting in mid-July 2022, advising owners to make an
appointment with their authorized Toyota dealer to have the Dash Camera inspected and either reprogramed or
replaced FREE OF CHARGE.

*Note: Only certain Toyota Genuine Accessory Dash Cameras are affected. Toyota Genuine Accessory dash cameras
installed in vehicles produced after the above noted production period have been corrected and are not part of this
campaign.

FAQ Page 1 of 2
© 2020 Toyota Motor Sales, USA
4891-8593-8470 v.1 000409/09034, 11:28 AM, 06/22/2022

How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.

Q5:
A4:

What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.

Q6:
A5:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q7:
A6:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

22

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02
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Q4:
A3:

FAQ Page 2 of 2
© 2020 Toyota Motor Sales, USA
4891-8593-8470 v.1 000409/09034, 11:28 AM, 06/22/2022

Certain 2021 Model Year Sienna Vehicles
Certain 2021 Model Year Venza Vehicles
Accessory Dash Camera Firmware Reprogram
Limited Service Campaign 22TD04 (Remedy Notice)
[VIN]
Dear Toyota Customer:

5

n
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L
et
30
te
,2
r
02

TOYOTA

O
w

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the condition?

on

pl

e

A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the
accessory dash camera is damaged the accessory dash camera may continuously attempt to read/write data to the card.
This can lead to an increase in temperature of the card and may lead to localized melting of the card and the
surrounding area of the dash cam.

What should you do?

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d

Sa

m

What will Toyota do?
Any authorized Toyota dealer will inspect the Dash Camera and either reprogram or replace the Dash Camera FREE OF CHARGE
to you for a limited time.

pi

Before you are inconvenienced by this condition, any authorized Toyota dealer will inspect the Dash Camera and either
reprogram or replace the Dash Camera FREE OF CHARGE to you.

Ex

If you are experiencing this condition, turn off power to the dash camera and wait for about 10 minutes for it to cool
down. Once it is safe to touch, remove the SD card to end the continuous read/write issue.

22

TD

04

Please contact your authorized Toyota dealer to make an appointment to have the remedy performed. The remedy will
take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your
vehicle available for a longer period of time. This Program will be offered until 06/30/2025, and will only be available
at an authorized Toyota dealer.

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02

5

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible
for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order),
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at
https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on
“Submit Reimbursement Request”.

Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number
shown below:

O
w

Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

e

FAX: 310-381-7756

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Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

Sa

•
•
•

m

What if you have other questions?

on

pl

Please refer to the attached Reimbursement Checklist for required documentation details.

pi

If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.

Ex

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

04

Thank you for driving a Toyota.

TD

Sincerely,

22

TOYOTA MOTOR SALES, U.S.A., INC.

•• PROTECTED 関係者外秘

TOYOTA

02
5

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.

,2

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.

30

Customer Signature

e

Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
Campaign Code

Model

Model Year

Customer Information
Customer Name

Ju
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VIN

on

Customer Email

Customer Address

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d

Home Phone #

Mobile Phone #
Date

Ex

Dealer Information

pi

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

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Dealer Name/Address

© 2020 Toyota Motor Sales, USA – Version 3c