NHTSA ID Number: 11021446
Manufacturer Communication Number: TSB_2070020_6
TSB/Document Date: 2025-08-05
Summary
This bulletin provides information when the Audi
virtual cockpit display has semi-circular marks on edges of the display.
A Connection offline
Technical Service Bulletin
90 Audi virtual cockpit display has semi-circular marks on edges of display
United States 444 Volkswagen of America, Inc. (6444)
[Status | Released for publishing
Release date [Jul 31, 2025
New customer code
Object of complaint Complaint type [Position|
information, navigation, communication, entertainment -> instrument functionality | |
displays
information, navigation, communication, entertainment -> driver component, automotive fluids
information system (DIS, MFI, MMI) Pr y
information, navigation, communication, entertainment -> instrument | functionality -> gives incorrect
displays -> instrument cluster display reading
information, navigation, communication, entertainment -> driver functionalit
information system (DIS, MFI, MMI) y
information, navigation, communication, entertainment -> driver component, automotive fluids ->
information system (DIS, MFI, MMI) -> information system display pixel malfunction in display
information, navigation, communication, entertainment -> instrument appearance, surface
cluster, displays, screens
information, navigation, communication, entertainment -> driver functionality -> operation
information system (DIS, MFI, MMI) -> information system display sequence incorrect
information, navigation, communication, entertainment -> driver functionality -> gives incorrect
information system (DIS, MFI, MMI) -> information system display reading
information, navigation, communication, entertainment -> instrument component, automotive fluids
cluster, displays, screens Ps °
information, navigation, communication, entertainment -> instrument |component, automotive fluids ->
displays -> instrument cluster display pixel malfunction in display
information, navigation, communication, entertainment -> instrument r .
. component, automotive fluids
displays
Vehicle data
All vehicles with virtual cockpit FPK2(+)
Sales types
aoa |
aoa |
lar faozsfa |
[ar faozafa |
lar [aoasfa |
lacs faoifa |
[aks faoazfa fF
jake [aozsfa PR
[ake [aozgfa PR
lacs [aoasfa |
lam faozifa |
lame fozzfa [|
lam [aozsfa PR
lame [ozafa PR
jam faosfa fF
lane faoztfa [oR
[ane faozfa ff
[ane faozsfa PR
lant [2ozafa |
lant [aoasfa |
jew: faozifa [|
jew: faozzfa [|
jaw: faozsfa [|
jaw: faozafa [| P
jaw: [aoasfa PR
lave [aozfa PR
jsvs [aosfa |
jsvr [zozafa PR
jevs [zozsfa [| P
[rox faofa PR
[rx fzozofa PR
[rss faozifa fF
[ret [aozfa PR
[et faozsfa |
[ret [ova PR
[rex [aozsfa |
[rss faozifa |
[rss [aozzfa [|
[rss faozsfa |
[ss fzozafa fF
[ree [aozsfa |
[ret [aozfa PR
[ret [aozsfa [Rf
Final drive code
aoa |
aoa |
aoa |
aoa |
aoa |
aja
aoa |
aorta |
aoa |
aoa |
aorfa |
aoa |
PR numbers
?:0r ?:with 9S9
?:with 7J3
2:with 9S8
Q3 with FPK2+ from CW 13/2024
Sales types
Final drive code
aoa |
aosfa [oR
Control units
Diagnostic address Software part number Hardware part number
Documents
!, Connection offline
Technical Service Bulletin Transaction No.: 2070020/6
90 Audi virtual cockpit display has semi-circular marks on edges of display Release date: Jul 31, 2025
Condition
REVISION HISTORY
revision pate [purpose
» | | Revised header (Updated control units)
5 12/16/2024 | Revised header (Added models)
Revised Service (Updated instructions)
09/10/2024 | Revised header (added MY 24 and 25)
Revised Production Solution (Updated date of manufacture)
Revised Service (Updated instructions)
Revised Warranty (Updated warranty table)
Customer states:
The display of the Audi virtual cockpit has semi-circular marks on the edges of the display glass.
The following images show possible examples of complaints:
ee ie
|
a | —-
a
Pe
err fessl a]
2 r
Se a!
aes 60 90 120 150 oO
a =
BST y] ; %
Figure 1: Circular spots along the top and bottom of display.
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EPIL
, wh 16922km he
ae as
Figure 2: Circular spots in the trip odometer.
Technical Background
Discrepancy in manufacturing process for display.
Production Solution
Optimized manufacturing process for the instrument cluster display screen implemented 09/01/2024 (production
date of the instrument cluster).
Service
1. In the warranty claim notes, document the production date of the instrument cluster. To do so:
a. Using Self Diagnosis: Select diagnostic address 17.
b. Use the control module OBD drop down and select Identification.
c. Click “show expanded identification”.
d. Expand the “Fazit identification” and document “Day of manucacture”.
2. If the production date of the cluster is BEFORE 09/01/2024, this TSB applies.
3. Replace the Audi Virtual Cockpit -J285- according to the instructions in the ELSA repair manual.
When billing, please always attach photos that clearly show the complaint to DOC-IT. To ensure a reference to the
vehicle, the image/video must:
+ Include the VIN and date.
— Must not be edited.
— Should be in focus and taken with sufficient light. A high resolution is not necessary.
lf appropriate, please mark the location of the problem so that parts analysis has a clear reference to the complaint.
Please ensure that the photo documentation does not show any people and/or face, license plates, or customer
data.
Warranty
Claim Type: + Ifthe vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Damage Code: 0040
Labor Operations: Remove and install/replace dash panel insert 9025 xxxx See SRT with
associated
operations
Self-diagnosis 01290050 |See SRT with
associated
operations
GFF 0150 0060 | Time stated on the
diagnostic protocol
Claim Comment: As per TSB 2070020/6
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number | Part Description lauantity |
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA
See ETKA Instrument Cluster
Tool Number Tool Description
VAS 6160/VAS 6150 | VAS tester with the current version of ODIS (Windows 10)
Additional Information
All parts and service references provided in this TSB (2070020) are subject to change and/or removal.
©2025 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
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TSB/Document ID: TSB_2070020_6
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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