NHTSA ID Number: 11021445
Manufacturer Communication Number: TSB_2068380_7
TSB/Document Date: 2025-08-05
Summary
This bulletin provides information when there is an instrument cluster fault, or a black screen when started (DTC B200049 symptom code 10485833).
A Connection offline
Technical Service Bulletin
Topic 90 Instrument cluster fault or black screen when started (DTC B200049 symptom code
PI 10485833)
United States 444 Volkswagen
of America, Inc. (6444)
jo.
[Status | Released for publishing
Release date | Jul 31, 2025
Diagnostic trouble codes
Diagnostic address Diagnostic trouble code Fault Storage
symptom state
0017 - Instrument B200049: Control module faulty Internal electrical static
cluster malfunction
New customer code
Object of complaint Complaint type [Position]
information, navigation, communication, entertainment -> driver functionality -> gives
information system (DIS, MFI, MMI) -> information system display incorrect reading
information, navigation, communication, entertainment -> instrument . .
- functionality
cluster, displays, screens
information, navigation, communication, entertainment -> instrument functionality
displays
information, navigation, communication, entertainment -> instrument component, automotive
displays fluids
information, navigation, communication, entertainment -> instrument functionality -> partially out
displays -> instrument cluster display of order
information, navigation, communication, entertainment -> instrument control modules, services ->
cluster, displays, screens -> instrument cluster error message
information, navigation, communication, entertainment -> instrument control modules, services
cluster, displays, screens °
information, navigation, communication, entertainment -> instrument . .
. . functionality -> faulty
displays -> instrument cluster display
information, navigation, communication, entertainment -> driver functionality -> operation
information system (DIS, MFI, MMI) -> information system display sequence incorrect
information, navigation, communication, entertainment -> driver . . .
information system (DIS, MFI, MMI) -> information system display functionality -> no function | |
information, navigation, communication, entertainment -> instrument functionality -> operation
displays -> instrument cluster display sequence incorrect
information, navigation, communication, entertainment -> instrument functionality -> no function
displays -> instrument cluster display y
Object of complaint Complaint type [Position]
information, navigation, communication, entertainment -> driver functionalit
information system (DIS, MFI, MMI) y
information, navigation, communication, entertainment -> instrument functionality -> gives
displays -> instrument cluster display incorrect reading
information, navigation, communication, entertainment -> instrument . . a
. A . functionality -> misfire
displays -> instrument cluster display
Vehicle data
A8&
Sales types
aoa |
aoa |
aoa |
aera |
asa [|
PR numbers
?:0r ?:with 753
2:with 9S8
?:with 9S9
Control units
Diagnostic address Software part number Hardware part number
A6, A7
Sales types
aoa |
aofa |
aoa |
aoa fT
asa fT
aoa fT
aoa |
aoa |
aovfa |
aoa |
PR numbers
?:0r ?:with 9S9
?2-with 7J3
?:with 9S8
Control units
Diagnostic address Software part number Hardware part number
0017 Instrument cluster]
0017 Instrument cluster|®
0017 Instrument cluster] re
0017 Instrument ctuster]* fe
Q7, Q8
Sales types
aia ff
aoa |
aoa |
aovfa |
aoa |
PR numbers
?:0r ?:with 7J3
?:with 9S8
?:with 9S9
Control units
Diagnostic address Software part number Hardware part number
0017 - Instrument cluster
0017 - Instrument ctuster]® fe
0017 Instrument cluster] ts
0017 Instrument ctuster]* es
Q3 with FPK2+ from CW 13/2024
Sales types
aoa |
aoa |
Control units
Diagnostic address Software part number Hardware part number
Documents
A Connection offline
Technical Service Bulletin Transaction No.: 2068380/7
90 Instrument cluster fault or black screen when started (DTC B200049 symptom code Release date: Jul 31, 2025
10485833)
Condition
REVISION HISTORY
revision [pate [purpose
7 | Revised header (Updated control units)
* | 12/17/2024 | Revised header (Add model)
5 08/29/2024 | Revised header (Add MY25, changed TSB title)
Revised Condition (Updated customer statement field)
Revised Warranty (Updated warranty table)
Revised Service (Updated service procedure)
Customer states:
+ The following message appears in the instrument cluster display: “Instrument cluster: fault. Limited warning
messages. Please contact workshop”.
or
+ — The Audi Virtual cockpit is black when started.
Workshop findings:
+ The customer statement can be reproduced.
The following DTC is stored in the Instrument Cluster control module -J285- (diag. addr. 0017):
+ DTC B200049: Control module faulty static/active, symptom 10485833.
Technical Background
A hardware issue in the Audi virtual cockpit due to a discrepancy in the production process.
Production Solution
Optimized instrument cluster hardware produced as of August 1, 2024 (08/01/2024).
Service
1. In your warranty claim notes document the production date of the instrument cluster. To do so:
a. Using Self Diagnosis: Select diagnostic address 17.
b. Use the control module OBD drop down and select Identification.
c. Click “show expanded identification’.
d. Expand the “Fazit identification” and document “Day of manufacture”.
2. If the production date read out of the instrument cluster is BEFORE 08/01/2024 this TSB applies, and the
instrument cluster will need to be replaced according to the instructions of the ELSA repair manual.
Warranty
Claim Type: + If the vehicle is outside of any warranty, this Technical Service Bulletin is informational
only.
Damage Code: 0040
Labor Operations: | Remove and replace dash panel insert 9025 XXXX | See SRT with
associated operations
Self-diagnosis (document production date) 01290050 |See SRT with
associated operations
GFF 0150 0060 | Time stated on the
diagnostic protocol
Claim Comment: As per TSB 2068380/7
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number | Part Description lauantity
See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual | See ETKA/ELSA
See ETKA Instrument Cluster
Additional Information
All parts and service references provided in this TSB (2068380) are subject to change and/or removal.
©2026 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
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TSB/Document ID: TSB_2068380_7
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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