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23
TA

13

2. CHECK BATTERY INSTALLATION CONDITION
a. Check the battery tray.
i. Ensure that the battery tray is installed.
ii. Replace the tray if it is missing, or damaged/deformed to the point where it will not
properly secure the battery.

6

23
TA

13

b. Check the battery hold-down clamp.
i. Ensure that the battery hold-down clamp is
installed.
ii. Replace the hold-down clamp if it is missing, not a
genuine Toyota part, or deformed/corroded to the
point where it cannot properly secure the battery

d

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ca
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pa

ig
n

OK – Dirt/corrosion does
not impact ability to
securely retain battery

la

ce

NG – Not a genuine Toyota
hold-down clamp

Torque for bolt :
17 N·m {173 kgf·cm, 13 ft·lbf}

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c. Check the bolt.
i. Confirm that the bolt is installed and torqued to the
specification below.
ii. Replace the bolt if it is damaged or corroded to the
point that it cannot be properly torqued.

7

23
TA

13

d. Check J-hook bolt and nut.
i. Confirm that the J-hook bolt is installed and
mounted in the correct hole.

NG – J-hook bolt not
installed correctly

ep

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ce

d

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ca
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pa

ig
n

OK – J-hook bolt securely
installed in correct location

C

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n

Ex

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re

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-r

NG – J-hook bolt tight but installed
in wrong hole (there should be
more threads showing).

8

Torque for nut :
4.9 N·m {50 kgf·cm, 43 in·lbf}

23
TA

13

ii. If J-hook bolt or nut is missing, not a genuine
Toyota part, or deformed/corroded to the point
where they cannot be properly torqued to the
specification below, replace the J-hook bolt and/or
nut.

OK – Light corrosion, but able
to be torqued properly

NG – Wing nut cannot
be torqued properly

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n

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NOTE:
• You may be able to identify some aftermarket Jhook bolts by the threaded portion of the J-hook
being longer than two (2) inches and/or the
angle of the hook NOT being less than 90
degrees.
• The genuine Toyota nut has an integral washer.

9

Did you identify any parts
that need to be replaced
in step 2?

Were the necessary parts
replaced?

23
TA

Yes

ig
n

Yes – Battery Secure

Yes

ca
m
pa

No – Vehicle damage/modification
prevents proper installation
Did the customer
authorize repairs at their
expense?

13

No – Battery Secure

Replace the necessary
parts after completing
vehicle repairs.

d

Adhere caution label to
battery hold-down clamp
if not applied already
(step 3).

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Review and complete Customer
Disclosure Form and provide a
copy to the customer after
reviewing it with them.

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No

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TA

13

3. ADHERE CAUTION LABEL TO BATTERY HOLD-DOWN
CLAMP
a. Check to see if label is installed already.
b. If not installed, adhere new caution label to the battery
hold-down clamp.

ca
m
pa

ig
n

NOTE:
• Ensure battery hold-down clamp is clean and
free of moisture or dirt so the label can properly
adhere.
• Customer will be provided with a label in the
Consumer Advisory Mailing.
• Additional labels may be ordered from the MDC.

w

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•
•

Confirm that the battery is firmly secured by attempting to push it toward the engine (away
from the fender).
Confirm the correct battery size is installed.
If incorrect battery size is installed and customer declines new battery, or the battery cannot
be secured, ensure that the disclosure form is provided to the customer.

ce

•

ith

◄ VERIFY INSPECTION/REPAIR QUALITY ►

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If you have any questions regarding this update, please contact your regional representative.

11

VI.

APPENDIX

13

A. CAMPAIGN DESIGNATION DECORDER

Year Campaign
is Launched

Vehicle Make

01

Field Action Category and Phase

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
G = Consumer Advisory

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T = Toyota
L = Lexus

Field Action Sequence

(May use other characters in unique
cases)

01 = 1 st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year

(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)

d

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

A

ig
n

T

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m
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19

23
TA

19TA01

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Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in
2021

12