NHTSA ID Number: 11020552
Manufacturer Communication Number: 36610
TSB/Document Date: 2025-07-09
Summary
This is a Technical Journal: Privately Imported Vehicles - Connectivity Setup. Make sure QW90 has been updated prior to performing below steps: If vehicle software is not up to date, please perform a Total Upgrade according to TJ 31543
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TSB/Document ID: 36610
Replacement Service Bulletin Number:
MFR Communication Date: 2025-06-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Privately Imported Vehicles - Connectivity Setup
TJ 36610.2.0
Issuer (Dept.)
Issue Date
Status Date
5/21/25
6/11/25
Technical Service
Car Market
Partner
Function Group
United States and Canada
3 US 7510 Volvo Car USA
3975
Function Description
Page
Mobile data services, general
Page 1 of 2
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
This TJ is only valid for vehicles privately imported, within the same region.
If a vehicle is privately imported and requires connectivity functions, please see advice under
Service.
Note: QW90 needs to be updated prior to changing the market certificate. The process of updating
QW90 should be initiated by the NSC before the workshop visit as this process can take up to 36
hours.
VOC = Volvo on Call
NSC = National Sales Company
VDMS = Vehicle Data Management System
CSC Customer Symptom Codes
Code
Description
EM
Internet Connection/Does not work
6K
Mobile app Volvo Cars/Activation problems
6N
Mobile app Volvo Cars/Other communication problems
JG
Volvo On Call/Other Volvo On Call problems
KY
Volvo On Call/Does not work
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
236
2022-9999
-
202122-999952
Technical Journal 36610.2.0
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
ED
E400V6
2021-2023
-
202037-202316
536
EH
E400V8
2024-9999
-
202317-999952
536
ER
E400V12
2024-9999
-
202317-999952
536
K9
BK9KERS
2023-2023
-
202222-202316
536
L1
BL1KERS
2023-9999
-
202222-999952
2022-9999
-
202139-999952
539
SERVICE:
Make sure QW90 has been updated prior to performing below steps:
If vehicle software is not up to date, please perform a Total Upgrade according to TJ 31543.
Connect vehicle to VIDA and select the VIN in the Planning & Diagnostics tab to open the Details
view, select the VOC Details tab.
Now enter the registration plate number and Volvo ID and press the “Setup” button.
*After the “Setup” button has been pressed then press the “Change to” button. This will change the
Volvo On Call configuration to your market.
When these steps are completed, go to the Software Installation tab, download and install “Change
market certificate”.
When the Market certificate has been installed, please make sure that the customer contacts Volvo
Cars support in order to link the car to the customer’s Volvo ID.
By linking the car to the Volvo ID, the various systems will be updated. The systems include: VDMS,
Online Service Booking, etc.
Warranty claim info:
No warranty claim is applicable for this TJ.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3975.
Page 2 of 2
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