NHTSA ID Number: 11020134
Manufacturer Communication Number: No. 2503
TSB/Document Date: 2025-07-02
Summary
Tech live look information for dynamics 365 remote assist application
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Vehicle Type:
All Porsche
Subject:
User Guide for the Dynamics 365 Remote Assist Application
Information:
The steps below will make you familiar with using the HoloLens 2 and Dynamics 365 Remote Assist to
place and receive Tech Live Look support calls.
AfterSales
June 2, 2025
Page 1 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 1 – Powering on the device
•
Wear the HoloLens 2 as shown. Adjust the top strap and
rear-fitting knob for comfort. For the best experience,
ensure that the device is level from front to back.
•
Press the power button once to wake the device from
sleep. Wait approximately 30 seconds to see the PIN
unlock screen.
Step 2 – Entering the PIN
•
When your HoloLens has booted, a menu will appear
asking you to input your PIN code.
•
Using your index finger, select “PIN”
•
Type in your PIN to unlock the device: 8675309
AfterSales
June 2, 2025
Page 2 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 3 – Navigating to Wi-Fi settings
•
After entering the PIN, a start menu will appear showing
your time of day, Wi-Fi network, volume level, and battery
percentage.
•
Using your index finger, select the Wi-Fi network (should
say “No Internet” upon device arrival)
Step 4 – Setting up Wi-Fi Network
•
Once inside the Wi-Fi settings page, ensure that Wi-Fi is
turned on.
•
Select your corresponding network, then select Connect
•
If you’re prompted for a network password, type it and
select Next
•
Click the X on the top right corner of the page and return
to the Start Menu by clicking the Microsoft logo on your
wrist.
AfterSales
June 2, 2025
Page 3 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 5 – Getting Familiar with HoloLens 2
•
From the start menu, select the Tips application and
press the Play Button on the Tips cube that pops up.
•
Complete the training for Hands within the application.
This application will help you get familiar with how to use
the HoloLens 2 and touch interface.
•
When completed, open the Start Menu and exit the
immersive app by pressing the Home Button on the
bottom of the Start Menu
Step 6 – Opening Dynamics 365 Remote Assist
•
Open the Start Menu and select the Remote Assist
application, press the Play Button on the cube to finish
opening the application
•
Once launched, you will be prompted to hit the Sign In
button.
•
On your first time opening the application, you may get a
series of tutorial hints.
AfterSales
June 2, 2025
Page 4 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 7 – Operating Dynamics 365 Remote Assist
•
Once within the Dynamics 365 Remote Assist
application, you will see your main menu
•
There are four tabs you can select:
•
Call: Search for contacts and initiate calls
•
Assets: Capture data about physical assets with
or without annotations
•
Files: Access files from your OneDrive
•
Settings: Configure various settings, switch
environments, watch tutorials, etc
Step 8 – Verify Correct Environment
•
Before initiating a call for the first time, verify you are in
the correct environment
•
First go to Settings and select Dynamics 365
Environments
•
The correct environment is TLL-Remote Assist
AfterSales
June 2, 2025
Page 5 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 9 – Initiating a Call
•
To start a call, select or search for your intended contact
from the contacts list in the Call tab
•
Search for the name of the desired contact and click their
profile icon to initiate the call.
•
When completed, press the Red Phone Button to end the
call.
Step 10 – Receiving a Call
•
While working in the Remote Assist application, you can
receive a call from an individual, a group, or from a
meeting in progress.
•
A notification display will pop up and you will select the
Video Icon to accept the call with your video on, showing
the remote collaborators your view.
•
When completed, press the Red Phone Button to end the
call.
AfterSales
June 2, 2025
Page 6 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Step 11 – Call Tools (Annotations)
•
While on a call, you will have the option to use mixedreality annotations to highlight areas of interest.
Step 12 – Powering Off & Securing Device
•
At the end of use of the device, tap the power button once
to return the device to sleep mode.
•
Plug in your device to charge and store the device as
instructed.
•
Your device will automatically lock itself and apply
software updates during sleep mode.
AfterSales
June 2, 2025
Page 7 of 8
PORSCHE
Tech Live Look Information
TLLI 2503
Dynamics 365 Remote Assist User Guide
USA Only
Support Process:
If you have any questions regarding this update, please submit a PRMS ticket under Special Tools --> Tech Live Look
For updated versions of this document or other TLL documentation, please visit this link on PPN:
https://ppn.porsche.com/portal/community/porsche_cars_north_america/after_sales/service/tech-live-look
© 2025 Porsche Cars North America,
AfterSales
June 2, 2025
Page 8 of 8
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TSB/Document ID: No. 2503
Replacement Service Bulletin Number:
MFR Communication Date: 2025-07-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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