Quantity

Package
Order
Quantity

Number
in
Package

Description

FL3Z-9929024-A*
2
2
1
Garment Hook *VIN-specific color
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Service Part
Number

Claim
Quantity

Description

RTTP#
2 packages Creative Foam Corporation Butyl Patch
CRE403998
Order the mastic through Rotunda Technician Tools Program (www.rotundatechtools.com) or obtain
locally.
PARTS REQUIREMENTS / ORDERING INFORMATION

Restricted Part Ordering:

To place an order for Moonroof Drain Trough, submit a VIN-specific Part Order contact via the SSSC
Web Contact Site.
If parts are on backorder, vehicle must be present in the dealership. The VIN-specific part order must
provide the following:
1. Attach a photo of vehicle mileage.
2. Attach a photo of door tag showing VIN.
3. If the vehicle is off road, then refer to EFC14236. VOR escalation is required in DOW.
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

Description

ML3Z-1654022-B
1
1
1
Moonroof Drain Trough
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.

 Copyright 2025 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 25B08
DEALER PRICE
For the latest prices, refer to DOES II.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2025 Ford Motor Company

Customer Satisfaction Program 25B08
Certain 2024 Model Year F-150 Equipped With a Vista Roof
Trough Assembly Replacement and Repair

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for Customer Satisfaction Program 25B08.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 Ford Motor Company

Customer Satisfaction Program 25B08
Certain 2024 Model Year F-150 Equipped With Moonroof Assembly
Trough Assembly Replacement and Repair
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

Customer Satisfaction Program 25B08
Certain 2024 Model Year F-150 Equipped With Moonroof Assembly
Replace Moonroof Trough Assembly
Mobile Service Repair Assessment Page | 2/2
– Enhanced Mobile Service (MRA3)
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

 Copyright 2025 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 25B08

CERTAIN 2024 MODEL YEAR F-150 CREW CAB VEHICLES EQUIPPED WITH A
VISTA ROOF — TROUGH ASSEMBLY REPLACEMENT AND REPAIR
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

NOTE: The vehicle and butyl patches need to be at room temperature before performing this
repair.
1. Remove the trough assembly. Follow the Workshop Manual (WSM) procedures in
Section 501-17.
NOTE: For this repair step, only the front glass assembly will be removed from the vehicle to
install the new trough assembly.
NOTE: When removing the roof opening glass panel, the panel roof opening blinds on both
sides will be reused for this repair. ONLY detach the top portions of the blind (on
either side) from the roof opening panel.
NOTE: To aid in the removal of the trough assembly. Use either panel clip pliers or reversible
snap ring pliers to disengage the trough assembly arm. See Figure 1.

PANEL CLIP
PLIERS

REVERSIBLE
SNAP RING
PLIERS

TROUGH
ASSEMBLY
ARM
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

FIGURE 1

24740A

TECHNICAL INSTRUCTIONS
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 25B08

2. Install the new trough assembly. Follow the Workshop Manual (WSM) procedures in
Section 501-17.
NOTE: During installation, make sure the new trough assembly is installed on the support
spring and not past the support spring. See Figure 2.
NOTE: Use slip joint pliers with the jaws wrapped in electrical tape to install the new trough
assembly arm. See Figure 3.
CORRECT

INCORRECT

NEW TROUGH PAST
SUPPORT SPRING

24740C

FIGURE 2

SLIP JOINT PLIERS
WITH ELECTRICAL TAPE
STUD FOR
MISSING NUT
STUD FOR
TROUGH ASSEMBLY
ARM HOLEMISSING
CLEAR NUT
FROM PLIERS JAWS
STUD FOR
MISSING NUT
PLACE COPY HERE

NEW TROUGH
ASSEMBLY ARM
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

24740B
PLACE
COPY HERE

FIGURE 3

PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 25B08

3. Lower the headliner. Follow the WSM procedures in Section 501-05.
4. From the supplied foam backed butyl sheet, cut the following patches: See Figure 4.
a. 2 squares patches measuring 1 1/2 in (40 mm) x 1 1/2 in (40 mm).
b. 12 patches measuring 3/4 in (20 mm) x 1 1/2 in (40 mm).
b

a

24740D

FIGURE 4
NOTE: The Butyl Rubber Sealant Patches are sold in North America through Rotunda Website.
Refer to Dealer Bulletin for the correct part number of the Butyl Rubber Sealant Patches.
NOTE: For Global Markets (Outside North America) order and obtain the Butyl Rubber Sealant
Tape locally in your market. Use the Butyl Rubber Sealant Tape Specifications, listed
below.
NOTE: The Butyl Rubber Sealant Tape can be cut to the correct sizes, as specified in
Step 4 of these Technical Instructions.
Butyl Rubber Sealant Tape Specifications:

Description
Minimum butyl thickness
Maximum butyl thickness
Recommended butyl roll specifications
Overall Butyl Rubber Sealant required per
vehicle

Measurement

STUD FOR

0.5 Millimeters (mm) (0.019685 Inches
(in) of NUT
MISSING
butyl.
STUD FOR
3.18mm (0.125in) of butyl.
MISSING NUT
40 mm (1.5748 in) wide.
STUD FOR
320 mm (13 in).
MISSING NUT

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

TECHNICAL INSTRUCTIONS
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 25B08

5. Using isopropyl alcohol, clean the area around the wind deflector spring arm and each of the
magnet plate rivets on both sides of the vehicle. See Figure 5.
NOTE: Left hand (LH) side shown, right hand (RH) side similar.

WIND DEFLECTOR
SPRING ARM

MAGNET
PLATES

MAGNET PLATE
RIVETS

FRONT OF
VEHICLE

24740E

FIGURE 5

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 25B08

6. Apply the butyl patches as shown . See Figure 6.
a. 1 1/2 in (40 mm) x 1 1/2 in (40 mm) butyl patch over wind deflector spring arm.
b. 3/4 in (20 mm) x 1 1/2 in (40 mm) butyl patch over each magnet plate rivet.
NOTE: Left hand (LH) side shown, right hand (RH) side similar.

a

b

FRONT OF
VEHICLE

24740F

FIGURE 6
7. Raise the headliner. Follow the WSM procedures in Section 501-05. This completes the FSA.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2025 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2025

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE